Rip-off artists! Bait & Switch tactics and extortion. Unbelievably arrogant -- after they have roped you in with false promises, and holding you hostage after you have paid them money in good faith, for assurances that they later deny. BEWARE these con-men. They sell you some very-nice shower tiles to replace those surrounding an existing shower. You fall for a nice in-store display and ask about prices, installation, etc. Because it takes a while to get the displayed tiles, you must pay for all of the tiles up-front, but they give you "sincere" assurances that they can install the tiles (several weeks later), along with an estimate of what they will charge to do so. Based upon these assurances (that they agree to install it for the quoted price and stand behind their products and installation), you make the mistake of PAYING for the tiles up front (because it takes a long while to obtain them, installation cannot be scheduled until the materials arrive, and other B.S.). AFTER the paid-for tiles arrive, the company then reneges on those assurances to do the installation and refuses to install their own tiles (that you have already bought) -- UNLESS you also agree to have them do some additional work (such as buying additional tiles for the floor, gutting the entire bathroom, adding unnecessary molding, removing the new shower pan and later "re-installing" it, etc, etc.). If you reject their bait-and-switch scam, they try to hit you with 25% fees to return the tiles you bought -- unless you agree to pay them for extra work that you never wanted. The NEW estimate is more than FOUR times as much as the original estimate for installing replacement tiles you bought , BUT Selective Sculptures now refuses to complete the job! However, you have already bought their tiles (based upon assurances that they can installi them), but they won't do the work and want to charge 25% for tiles you ordered (and never received). Even tho you want to ditch these crooks and go somewhere else for materials and installation, you have already paid over $2K for these (uninstallable) tiles and they now want to charge a 25% "restocking fee" to refund the money that you paid to buy tiles that they had agreed to install but now refuse to do so. Of course, you never should have paid them without their assurances that they would also install their tiles you paid them for. Now that you've been suckered into buying the tiles, you are stuck, but that's the way "bait-and-switch" works. Caveat Emptor! The Coram store manager, Brian, insists that he has "eidectic memory" and claims that he never made assurances about installation (despite the fact that I have his estimate in writing, as well as witnesses to his verbal assurances!) I was really looking forward to taking Brian into Small Claims Court (to expose his SELECTIVE memory), but I was able to find an HONEST contractor willing to take my paid-for tiles (which Selective Sculptures had held hostage for several months!) and install them without trying to extort a huge amounts of money for extra work (such as "gutting" the entire bathroom, unnecessarily removing the shower pan, adding an entire new floor, removing and replacing wall studs and insulation, etc, etc.) All I wanted was some nice replacement tiles for an existing shower, but our long nightmare began when we made the mistake of visiting the Coram store of "Selective Scuptures" -- or (more-accurately) "Selecting Suckers".