R&N Heating And Cooling Inc

I had a ductless air conditioning system put in April 2022, used it for five months during the air conditioning season. When I went to turn it on June of this year 2023 the air conditioning did not work. I called the company up. They told me I was out of warranty And refused to make an appointment with me to see what the problem was. They blew me off because they were going on vacation. I called someone else and they told me there was a leak in the system due to the installation that was done, and not as a result of a manufacturer defect in the product. I sent them an email letting them know how disappointed I was that just because there was a one year warranty they should’ve had the courtesy to come out and check the problem with their installation. I would never recommend this company to anybody. When I hired them to do the work, they told us how great they were, and how they took care of their customers, well, apparently they don’t take care of their customers. Once they get your money that’s it they’re done .

We worked with R&N on our central air conditioning installation. When we called them again to switch our heating system they became non existent. My husband and I have contacted this company on multiple occasions in various methods and they are completely unprofessional. They have made appointments for estimates and have never shown/called. They will not return phone calls or emails. So disappointed I supported a local small business like theirs.

Hired R&N to install central air in November 2019. Call him in the Spring of 2020 to turn on the air conditioner and Rob starts blaming our electrician (who was in the house rehabbing our electrical in our bathroom at the same time as Rob) saying that he never ran a power line to the central air unit. So Rob essentially left the job, collected his money, without ever checking to make sure the unit has power or that it even worked! He specifically requested the electrician to be present when he installed the AC, which he was. However, he never checked to make sure the electrician ran the correct wiring to turn on HIS unit. When I called him this month to turn on the air, he told me it wasn't his problem and that I needed to call the electrician and then proceeded to hang up on me! Very nice guy when he's writing the contract and collecting his payment, but completely unprofessional when he messes up. Too busy chasing contracts than taking care of his current client base. RUN!

They were quick in and out. The next week I smelled gas. They told me its highly unlikely but will come anyway. They came and said there was no gas leak, despite the smell. The next week I coincidentally had an energy assessor from PSEG come out. They had a device that can detect gas leaks and it showed a leak. R&N finally came back to fix it but were very upset at having to come back and very rude. A year later, there is some rust on the new pipes they put in and residue all over the burner box. I have been trying for over a week just to get an appointment, but they said its not an emergency and will call me back to reschedule. This is the worst customer service at least make an appointment, whether it be next week or 3 weeks from now. I have a meaningless 2 year warranty with a company that does not stand by their product. If you install with them, dont expect them to follow through if you have problems later.

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It went very well. Rob advised me on a single unit (handler and condenser) with a damper to operate two zones independently (2 thermostats). This saved on costs for the installation as well as the continuing operational costs. This is exactly what I was looking for. They were extremely accommodating to me in my particular ideas and were dedicated in getting the job done. It was a late night with a few small hiccups but everything was working smoothly when they left that evening. I've already recommended them to a friend.

Wonderfully

Excellent!! Great Experience.

Robert and Nancy are a great couple that run a very professional business. Robert is a very knowledgable and reasonable man who can be trusted. Nancy is very sweet and helpful. I needed my old gas boiler and hot water heater replaced to add a new zone to my house. Robert and his team were able to complete the job with a high end Bosch gas boiler with indirect hot water tank within a day. Robert was great at explaining the pros and cons of my different options and helped me feel confident in my decision. The price was a little higher than I was hoping to spend, I did get cheaper quotes from other companies, but I felt like the quality of equipment and work was worth the higher price. There were even a couple of uncommon requests I had which Robert was happy to satisfy. He really values customer satisfaction. This was my first time working with them and I'd be happy to work with them again.

Converted my heating system from oil to gas did an amazing job super clean fast reliable explained every step of the way I highly recommend

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This is the second time we've used them we had them install a heat and air system last year and we started having problem with the heat. They came out and repaired it at no extra cost.