Airteck Plumbing Heating & AC

"(removed member name) (removed member address) Cell (removed member phone number) reply to angies list Please note: Airteck refused any further service to this customer because of his fowl and abusive language and unfounded claims and nasty aggressive attitude he displayed towards myself and my helper last time we were at his home in early 2014. His wife call us approximately a week or two ago, and wanted service from my company. I inform her because of the treatment we got from your husband last time we were there we choose not to continue servicing there Boiler. This review was submitted within the last 2 wks. Why didn't (removed member name) submit this slander when we did the last service. Why did he wait till now. If we made such a mess and displayed such disgusting behaviors, why would you call us back? (removed member name) equipment was installed in September 2008 and ran without problem to 2014. That is six Years. We were called in for service and performed a repair which required a part and 3 yrs service. Days later he called us and told us that he smelled gas and there must be a leak. We went back there 3 times and checked. We found no leaks. He did not believe what we told him. We did not charge him any service charges on three return unfounded service calls . We are licensed, insured and bonded. I would never leave a customer in a dangerous situation, or put myself in a position of liability. I have been in business 30 yrs and have no insurance claims against me. If (removed member name) had a dangerous Gas or CO2 leak, why didn't he call National Grid? They would have sent a technician over to check for a leak. He could have also called the fire department and they would have checked. Either National Grid or the fire department found a leak they would have shut the equipment down, and would have provided him with documentation indicating he had a gas leak that needs repair. Then he would have had an issue with me. That never happened. (removed member name) knows how to make a lot of noise, but really doesn't use the gift god gave him that rests between his ears (removed member name) review speaks for itself and provides you with a brief look at the character of the individual we are dealing with. It also provides you an idea of what we and other service organizations are up against in the field."

"[member name remove]doesnt explain the story as it happened. The Reason it took 2 months to get the equipment in was because it took national grid that long to bring in the gas service line from the street. We told him before hand it takes 6 to 8 wks. He told us he had a friend or relative that worked for national Grid and could have the meter in installed two weeks. So we rushed our end to keep up with his schedule. I went to Valley stream and renewed my License. I also put in for the plumbing permits. We normally order the equipment and have to wait. In his case we called our supplier and were lucky enough to get a Baxi that they had so we grabbed it and delivered it so we were ready at our end. When we deliver the baxi to your house we get the second payment as per the contract. He makes that effort sound Negative rather then appreciating us for prepping early. His guy at National grid failed . We all wound up waiting 8 wks for the service. Once the meter bar was installed by national grid we started the work within 24 hrs. The equipment was installed within 2 days. We connected our system to An existing A/C system in the attic. We installed a heat coil fabricated into the existing duct system, We installed the aqua stat control to bring on the fan for heat. The existing Low voltage wiring going from the A/c System to the existing thermostat were a mess. We called [member name remove] and explained what we found and what had to be done to correct the problem and informed him there would be additional charges for the unforeseen problem. He agreed and we put in an additional 4hrs plus materials. At the end of the job he refused to pay us for the extra work and materials. I didn't pursue him on the extras. we just took the final payment money and left. We had discussed us removing his outside oil tank. It was 3/4 full and he had promised to have the oil removed before we came to get rid of the vessel. We quoted $600.00 to remove an emptied tank . When we came in the spring the oil was still in it. We told him it would be an extra $100.00 to remove the oil. He once again agreed. When were done he refused to pay the additional $100.00. Now that is two times he stiffed us. [member name remove] complains that we left him two cans of sludge. That is correct! We told him way before we started that we will leave you with the sludge from the tank. We left the sludge in 2 sealed plastic buckets. We do that with all our tank removals. The homeowner disposes of their own sludge. He is the first to complain. [member name remove] Called us on may 22,2013and said national grid shut them down for an O2 leak. We came over under warrantee and found the test port plug on our equipment loose. When we installed the equipment before the winter we performed a Combustion test on the equipment with a combustion analyzer. We close the cap when we are done with the test. This equipment ran all winter long without a problem and no emission problems. We come there and find the test port plug Loose with trace emissions in the dwelling after months of operation. We didn't leave it that way! At this point I am patiently awaiting our warrantee to expire because dealing with [member name remove]. is becoming very trying. [member name remove] now states that he had his electrician come to his house and fixed our wiring. [member name remove] should know better than that . It states in our contract that anyone other then Airteck adjusts, repair or tamper with our work while under warrantee voids that warrantee. So at that point We are no longer responsible.I dont know what his electrican or a/c guy did to his equipment and at this point dont care. If you void the warrantee you are on your own."

"Mr. [member name removed] Had a home that was destroyed by Sandy. The rear Wall of the house was off the foundation . The rear wall of the house was leaning towards the house next to him on a 60 degree angle. There were other walls with the same issues. We did not want to install the boiler under the present circumstances. The house would have been condemned if a town official saw the problems. After the homeowner told us he would correct them. We agreed to install the new equipment. We came to his house installed new gas lines from the meter and installed the new boiler in the rear porch behind the kitchen. We Removed the old oil hot water heater and boiler. We Could not commission the boiler because he had a broken water meter which froze, extensive breaks in all his copper piping to his radiators and hot and cold domestic piping. We work as far as we could and discounted a lot of his work because we understood the mess he was in and just couldn't get the money . He ran out of money to continue and he was going to call us back when he got Hurricane aid. He never called. So from this end we don't know what happened to him. We tried to call on a few occasions but his phone was not in service"

"Member fails to mension he was trying to build a house with no permits or inspections.He failed on providing us with plumbing walls in two locations which were required and agread upon , He was unhappy because we would not cut threw Main supports and break plumbing codes. He also fails to tell you that he used fawl and offensive language and threatned to kill me in front of my crew of men. Member breached our contract by threatning bodily harm.We removed our people and tools from the job. Never to return. Islip town Plumbing board reviewed the case and ruled that my actions were correct and justified. Member was under investigation by islip town Building department for his actions."