Eric's Computer World

It went fine. I have used them for different issues for several years.

Neal arrived and fixed everything quickly, even with my dog at his side.

He came to my house. Only took about 15 minutes for service but it took forever for the part to ship

Problem was not resolved which required my contacting another repair company.

Called Eric late evening-he actually answered the phone-thought I would just be leaving a message. I liked that he is available 24/7-unlike other computer people-who only work 8-5 (geez, computers break at odd times-they don't see the clock).

He did a remote access--took maybe 1/2 hr or so-and called me back.  He wanted me to use the computer for a day or so and call him back and let him know how it all went.

My computer is a bit faster and my main problem--that internet explorer pop up is GONE!

I have already recommended him to a neighbor of mine.  I am hoping I finally found the computer repairman we have been searching for.

excellently. Very professional and knowledgeable

24 hours later all is good.

He was good. He has come back a few times. He was the cheapest. He came right away. He was very nice.

The company was responsive. Came immediately. Diagnosed and repaired the problem all within an hour. Will call on again!!

unknown

gg

West very well and professionally

It went well. He showed up on time and spent 1hr and 45 minutes installing everything. There were some common glitches with the transfer of documents, folders, messages etc but Eric was in touch with me on a daily basis on the days that followed. It was a big change for me to upgrade and Eric addressed all my concerns. I would use him again.

First, the good. Response was super quick. Repair was effective. Very competent workman..
The bad: When I asked for an estimate over the phone, no mention was made of what the service call fee was. ($160). This is a bit more than other A rated Angie's list businesses in the area. I should have challenged it but caveat emptor as they say. This is why I gave low grade on professionalism and overall. If a prospective client asks for an estimate, there should be full and clear disclosure to the consumer.
Specifically, sent message via Angie's Monday PM, reply was almost immediate, called and set appointment for next day. Technician was prompt, diagnosed the problem, attempted one fix (new network card) succeeded with second fix.

Reply to response: My memory of the phone call is as follows: When I asked for an estimate, you said it depends upon what needs to be done. While I cannot quote the exact conversation, part of it was and quot;if its a virus it would be $160. If it just needs a new network card I have many of those and iit would be free. While it may be partially my error for not asking further, the only $160 you mentioned was for the virus. Maybe you thought that was conveying the service charge but it did not to me. If you actually have a recording, please feel free to ask for my phone number and play it for me. If I am mistaken I will gladly (and humbly) amend my review.

After discussing this issue with Eric, I can honestly say that there was a rather clear (or unclear if you will) misunderstanding between us. He had initially thought I was a former customer of his and as such would be aware of his policies and therefore was not as explicit as he might have been with a totally new customer. Also, as he correctly pointed out, the information was in prior reviews which unfortunately I did not read thoroughly (my error which I will not repeat. I also wish to emphasize the work was quite professional and my only complaint, now withdrawn, concerned communication of policies.

Attempted, but failed to recover data from dropped laptop. While I was obviously disappointed, I was not suprised with this result and think they tried their best. Installed new hard drive and had it formatted, loaded, and returned the next day. Service was very fast, and thorough. Would definitely use again.

My computer crashed and the hard drive was fried. I hadn't backed up my important files in months. Called Eric's and unlike most others that would have given up or just not even tried, Neil came to my home, gave me all the details and possibilities and although my computer was shot and couldn't be saved, in 24 hours he somehow managed to save ALL of my important files, data, pictures and videos. A real life saver.

Really great Job, have just moved to LI from the city so needed help with a local IT, within a few hours of my call Eric arrived, He found the problem with my old servers not connecting. Within 48 hours brought back knew drive with the data on. I dont even get this service in the city...!

Well.

Everything went very well. He was on time, professional and very fast. He is on the expensive side but I trust him to get it done right.

It took them about a couple of hours and it was quite expensive, it was not cheap. My ex-husband recommended them since they had fixed his computer. They were excellent. Overall they were very professional.