Richair Comfort Solutions
About us
Established in 1994. After many years being in business, in July of 2007 we adopted new philosophy: "We should do only one thing, but we must do it really good." Since then, ductless mini split Systems, that is all we do! Carefully choosing right installers, constantly training, hand-picking quality materials and equipment - we want to make sure you get the best. By the end of 2008 we have installed more than 300 systems and became really proficient at it. That is because our technicians install ductless systems every single day (of course when weather permits). By now, more than a thousand systems have been installed, and more than a thousand happy customers enjoying their efficient comfort! Call us today to schedule an appointment at your convenience. We will be happy to help!
Business highlights
Emergency services offered
31 years of experience
Services we offer
Heating & Air Conditioning - Ductless Mini Split Installations & Service
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.7102 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 6% | ||
| 1% | ||
| 1% | ||
| 4% |
Showing 1-25 of 102 reviews
Sumit A.
May 2023
Extremely disappointed. I have used Richair to perform installations at multiple of my properties, spending ~$50,000 with them. At one of my properties a unit began leaking, damaging furniture and the antique hardwood flooring. We found the issue was that a drain pump had failed, and that the drain pump had incorrectly been installed so it would not turn off the A/C in the event of a drain clog (see photo of installation with this wiring cut off instead of wired into the unit). Despite the fact that I have used Richair for multiple installations, at high cost premium compared to the rest of the market, they refused to send a technician to investigate without a $195 fee. I even sent Richair the photos of the installation and offered to pay the $195 fee if they could put into writing that they would refund the fee should the problem be discovered to be related to their installation, and they would not even put that into writing for me. Karen at Richair is very friendly, helpful, and responsive, but her hands are tied by a greedy owner who does not look after his customers and is only interested in additional revenue. I will never get another installation from Richair again and will no longer refer work to them.
Response from Richair Comfort Solutions
"We are sorry we did not meet you expectations of install quality. Your feedback is taken very seriously! We always honor our commitment to quality of our work, and customer satisfaction. Regretfully, from time to time our installers make mistakes - your feedback helps us learn, correct and do better going forward. Thank you. *all damages to personal property due to our workers wrongdoing are being compensated, always!"
Patrick R.
Mar 2021
Superb job by the team from Richair They were courteous and professional They were very safety conscious too (masks) They came on time, when expected and gave great customer service As an added bonus the price was very competitive for the best rated system ! A high quality outfit that I would hire again and strongly recommend
Response from Richair Comfort Solutions
"Thank you very much for your feedback. We appreciate your business"
Bert I.
Jan 2021
Great service from start to finish. Verry proffesional. They follow up and walk you trough the process. The team that came was fast,efficient and they cleaned up after they left. The service tech that came explained things very well including warranty and maintenance.
Response from Richair Comfort Solutions
"Thank you very much for your feedback. We appreciate your business"
Chuck S.
Oct 2020
Everything went extremely well. Professionalism A+. All my questions were answered and the job was performed to my expectations. Would highly recommend Richair for any work or installation. I’m so happy I chose them.
Response from Richair Comfort Solutions
"Thank you very much for your feedback. We appreciate your business"
Suzan F.
Jul 2020
When I found the air not cooling I called Richair and they sent the tech. He tested the entire system and found it was the Front bedroom where the leak was due to a crack. He explained what happened, what needed to be ordered and replaced, gave me an estimate, I agreed then called the office to pay so the part can be ordered . He recharged the system so the other units could work properly. Four days later I received a call to say the part came in. We scheduled an appointment. Their tech cane and worked on the unit. He finished the job, caulked around the outside of the tube, replaced the covers , cleaned up everything . He explained the warranty on the work.! Everything is working superbly. Need installing or just maintenance and repair RichAir is the company to get the job done right!
Response from Richair Comfort Solutions
"Thank you very much for your feedback. We appreciate your business"
Christina H.
Nov 2019
Knowledgeable technician was able to assist. The job went well.
Response from Richair Comfort Solutions
"We are glad your heating issue has been resolved. Thank you for your rating"
J J.
Aug 2019
Went well. Technician was very professional, couldn't believe the buildup of dirt on drum.
Response from Richair Comfort Solutions
"Thank you very much for your feedback. We appreciate your business"
Gerri C.
Jul 2019
It was installed in Feb 2019. I have had the system for a few months now and it works great. I originally bought if for the AC, but it also comes with a heater and dehumidifier. This is really good to have here in the Northeast US when the weather is unpredictable in the Spring. The heater worked great and I was able to lower my gas thermostat when it got chillier in the Spring, but not freezing. Then the weather would get hot a few days later and I would turn on the AC. Now it’s summer and the AC is powerful and quiet. I turn on the dehumidifier in the basement and it gets so cold I don’t even need to turn on the AC. The system is pricey, but I think worth the investment if you want overall comfort. I did notice that my electric/gas bill has gone down but this is only for the 4 months since I installed the system. I will see how it is during the summer when the AC is running often. The installation took a little longer than expected, but I feel Richair was thorough to ensure there were no leaks in the pipes. One think that surprised me when I first saw it installed was how the unit and piping look bulky on the exterior of my small house. But I’ve gotten used to it and feel the comfort inside outweighs the additions to the exterior. I’m happy I bought it!
Response from Richair Comfort Solutions
"Thank you very much for your feedback. We appreciate your business"
Tina M.
Jun 2019
They happen to be in our building and I ask for troubleshooting. Entered a ticket. They checked the roof top unit and refrigerant was fine but failed to bring a computer to trouble shoot the control panel. The whole purpose of the call was to figure out why when set a 70, AC doesn’t come on until 76. The only way to get temp is set at 68. Then sometimes it gets stuck on and you have to trick it off.
Response from Richair Comfort Solutions
"Dear [Member Name Removed], thank you for feedback. We apologize for unpleasant experience, and investigating the issue.... not sure why you say "failed to bring laptop" as technicians do not carry laptops if there were no prior arrangements. In your situation the technician "happen to be in your building" for another job, he was not prepared to deal with [your] complicated troubleshooting. Extensive troubleshooting involving laptop (running troubleshooting app) requires a separate trip, on which the technician will have a laptop, without a doubt. Our Service Dispatcher will contact you shortly to schedule a "special" troubleshooting visit, with a laptop"
Jones J.
May 2019
THE WORK WAS PERFORMED BY EXPERIENCED PROFESSIONALS. THEY KNEW HOW TO RESOLVE INSTALLATION ISSUES AND WENT BEYOND MY EXPECTATIONS.
Response from Richair Comfort Solutions
"Thank you very much for your kind words. Our teams are working hard, your feedback is very important to them"
Tom C.
May 2019
Excellent Wonderful crew of installers. On time. Very neat job. A/C Works Great. Amanda is Great.
Response from Richair Comfort Solutions
"Thank you very much for your feedback. We appreciate your business"
Alexis L.
Sep 2018
Great. We ended up with 15 mini-split blower units, and 3 compressors. The system works well and works quietly. The installation team was professional and competent. The maintenance crew has been polite and helpful. Overall, I've been impressed with this company.
Response from Richair Comfort Solutions
"We are glad you had pleasant experience. Thank you for your rating"
Peter K.
May 2018
I have signed the contract with Richair Comfort Solution on Feb-14 2018 and the very next day I called Richair Comfort Solution to cancel this and I spoke to a man named Louis. We agreed on full refund as I was fully within cancellation rights and Mr. Louis advised me that it will take about a week for the refund to appear in my bank account. Since it didn't, I followed back again with Louis and he asked me to give it another few days. I have waited another week and since I still did not get my refund I called back and asked for Mr. Louis and at that time I was told that Louis is no longer with Richair Comfort Solution and I was transferred over to a manager Amanda where I explained the whole situation and Amanda mentioned she needs Regional Manager approval for this and will get back to me. Eventually refund was approved minus $310.15 for re-stocking fees. It took numerous emails back and forth between me and Amanda where I tried explaining this over and over again that I requested this to be cancelled the very next day with Mr. Louis when he was still with Richair Comfort Solution. Over the next 5 weeks this case is being escalated from Manager Amanda to Regional Manager to General Manager and eventually to owner Boris. Long story short they refused to issue me a full refund despite the fact that I requested this to be cancelled the very next day! I am very disappointed on Richair Comfort Solution tactics regarding this case and lesson learned here. When you need to cancel your order (even if it's the next day) don't just call them - you need to go over to them and request this in writing otherwise they will lie through their teeth and refuse to issue refund.
Response from Richair Comfort Solutions
"The complaint was thoroughly investigated, and closed by BBB. Richair provided necessary evidence (phone calls log and receipts) to support that the customer was "not entirely honest". [Member Name Removed] K. cancelled the project one month(!) after acceptance of the contract. The delay was entirely caused by [Member Name Removed] repeatedly not answering phone calls made to schedule the job. The job was all staged and ready to go. We refunded his deposit within 7 days from [real] cancellation date (3/14/18), but withheld restocking fee. Find more details here: https://www.bbb.org/us/ny/maspeth/profile/heating-and-air-conditioning/richair-comfort-solutions-0121-108153/complaints"
Michelle E.
May 2018
If you need ac or heat installation or repair call this company! Forget everyone else just call Rich Air! Every bit of this transaction from customer service to sales to the installation team was flawless and fast! They completed the project in one day and left my apartment clean and tidy!!!
Response from Richair Comfort Solutions
"We are glad you had pleasant experience. Thank you for your rating."
David K.
Jan 2018
Very Well and fast.
Response from Richair Comfort Solutions
"Thank you for your rating. We are working hard, and your opinion is very important to our team. Please spread the word, tell your neighbors, family and friends"
Mary G.
Jun 2017
From start to finish, the project was flawless. We met with Peter who designed the appropriate system to meet our needs. He explained our options and the work schedule for the installation. The work went exactly as planned. The workers were able to coordinate with the electrician to ensure the wiring was sufficient for the system. Peter also recommended someone to remove the current through-the-wall room AC's and sleeves. This person also sheetrocked and painted, and bricked the exterior wall where the previous ACs had been. The entire project was completed in 5 days, just as planned. Richair' steam was meticulous in cleaning up each day when work was completed. A technician was scheduled to check the installation and also to explain to us how to operate it. We are so happy with the Mitsubishi system that's been installed. It's so quiet! It cools the rooms quickly! We can even activate our first floor unit remotely. It works like a charm! We are so happy that we used Richair for the install. Perfect from start to finish!
Response from Richair Comfort Solutions
"Thank you for your rating. We are working hard, and your opinion is very important to our team. Please spread the word, tell your neighbors, family and friends"
Peter N.
May 2017
Workers did all that was required. They also explained the operation of the units. Cleaned all areas of work. The company encourages any follow-up questions that you might have.
Response from Richair Comfort Solutions
"Thank you for your rating. We are working hard, and your opinion is very important to our team. Please spread the word, tell your neighbors, family and friends"
Edith P.
Apr 2017
Perfect from start to finish. They were extremely professional, on-time with installation, honest about what they were going to do , and extremely reasonable with pricing. The BEST ever!
Response from Richair Comfort Solutions
"Thank you for your rating. We are working hard, and your opinion is very important to our team. Please spread the word, tell your neighbors, family and friends"
Mark T.
Apr 2017
Far and away the best experience I've had dealing with a contractor of any type. From design to installation without hitch or surprise. Everything Peter promised in the proposal was done by a top quality crew led by Roman. Everyone I dealt with was professional courteous and competent . I recommend Richair without reservation, and did I mention, very good pricing. Thanks to all!
Response from Richair Comfort Solutions
"Thank you for your rating. We are working hard, and your opinion is very important to our team. Please spread the word, tell your neighbors, family and friends"
ROBIN B.
Apr 2017
The team came on time, did meticulous work and cleaned up thoroughly.
Response from Richair Comfort Solutions
"Thank you for your rating. We are working hard, and your opinion is very important to our team. Please spread the word, tell your neighbors, family and friends"
Rod O.
Mar 2017
Terrific job. Also purchased the maintenance plan.
Response from Richair Comfort Solutions
"Thank you for your rating. We are working hard, and your opinion is very important to our team. Please spread the word, tell your neighbors, family and friends"
Brian E.
Dec 2016
unknown
Response from Richair Comfort Solutions
"Thank you for your rating. We are working hard, and your opinion is very important to our team. Please spread the word, tell your neighbors, family and friends"
Cono N.
Nov 2016
Very well on time and professional
Response from Richair Comfort Solutions
"Thank you for your rating. We are working hard, and your opinion is very important to our team. Please spread the word, tell your neighbors, family and friends"
Edward P.
Jun 2016
unknown
Response from Richair Comfort Solutions
"Thank you for your high rating. We are working hard, and your opinion is very important to our team. Please spread the word, tell your neighbors, family and friends"
Neil Z.
May 2016
unknown
Licensing
State Contractor License Requirements
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FAQ
Richair Comfort Solutions is currently rated 4.7 overall out of 5.
Richair Comfort Solutions accepts the following forms of payment: CreditCard
Yes, Richair Comfort Solutions offers free project estimates.
No, Richair Comfort Solutions does not offer eco-friendly accreditations.
No, Richair Comfort Solutions does not offer a senior discount.
Yes, Richair Comfort Solutions offers emergency services.
No, Richair Comfort Solutions does not offer warranties.