EARTHBOUND LANDSCAPING & TREES

"Dear Angies List and Members; We were recently made aware of and are disheartened to read the member's review posted last year. Up until the impacted drain system our relationship had been very good. The member's property has a topographically challenging drainage problem. A more efficient system was proposed, but, a less expensive alternative was chosen. Keeping the system free of leaf and debris build up is required to maintain water flow, and to prevent back pressure from forming behind the retaining wall. This had been in writing and discussed many times. In the spring of 2009, the member phoned our office during an awful unrelenting storm, water was backing up toward their finished basement. We immediately changed our schedule and dispatched our men, including Mark to restore water flow. This took three men the better part of a day to pump out, clean out and pressure jet the complete system. We billed out at straight time, no emergency fees as a courtesy for a total, including tax of $845. Instead of a thank you we received a letter from Attorney (the member), on his legal stationery stating that the enclosed $250 was all the job was worth and that we should accept it as full payment. We were shocked. Strangely, the year prior the member's paid $280 for a routine removal of leaves and debris, which took 1/4 of the time. We responded with correspondence and returned the check. We spoke several times and some of us had come to an agreement, the member refused. Only then did we initiate the small claims case for collection, the 2nd in over 20 years. Representing that Earthbound is "awash in litigation" is categorically false and clearly intended to malign Earthbound. I have worked for Earthbound for over 18 years and can attest to the fact that the member's experience is an anomaly. Fortunately we have other unsolicited reviews here at Angies that more accurately describe our work ethic and professionalism. Earthbound, now in its 25th year of service, takes pride in the quality drainage, tree and landscape work we perform and are pleased to furnish references of many clients. We hope you consider Earthbound for your next project and allow us to prove to you our long standing integrity in the service industry. Mention the member and receive a complimentary 10% discount. Most sincerely, Susan Musacchia, Office Manager."