Preway Service Inc.

I sent them the unit and they kept it over a month, saying that they could not get the part for the distributer. They seem to have a communication breakdown with the distributer. So my daughter was without an air conditioner for one month during the summer when she needed. it. They have yet to reinstall it. After they recieved the part they ordered, they found something else wrong with it. I believe they should have noticed that from the beginning. I do not want to use them again, but may be forced to because of the warranty. They promised to replace it, but then denied that they ever said that.

Dishwasher was not completing cycles. Came and found washer arm defective. Took 7 weeks to get parts. Meanwhile I also found that wasn't heating properly. Called multiple times and told them that the heating element was broken. Came to replace washer arm, but did not follow through with broken heating element. Took additional 1.5 weeks to complete that repair. Just showed up one day, luckily I was home, otherwise who knows how long I would have waited.