LifeWatch USA

Without a doubt, this company beats the other security providers by a mile!!

I've tried to call them several times but every time I do they just say the call volume is too high. They are stated as an A rated company and that is not the case. This company seems like a fraud. Horrible customer service. I tried to call them for two days and never came out with a result. She pays six month at a time for this company and my credit card company couldn't even contact them.

I'm sorry to say this company abused my mother. They charged her every month for a service she agreed to over the phone from a telemarketer that they knew she wasn't using. What happened was this: they used a direct marketer who called my mother with direct sales phone calls. The telemarketers gave the contract & information to Medalert/LifeWatch USA. In their phone call, my mother was told that her doctor referred them to her, and that the equipment is free until they start using it. I know this because I intercepted some of these calls when I was with my mother. The telemarketer got my mom's credit credit card number from her, and Lifewatch USA started charging her $39.95/month.
Poor Mom. She was in no state to fill out the paperwork they sent, or even plug in the device. They charged every month even though they didn't have back from her the information they'd need to call the right people in emergencies. They obviously could tell that my mom never tested the device. Yet month after month they charged her credit card. The equipment came with a letter stating--in contrast with what they said on the phone--that they'd start charging whether or not she used their equipment. How many senior there must be out there like my Mom, who don't ever open the package or read the letter. Poor Mom. It was so unethical and so abusive.
The person I spoke with at MedAlert was named Kevin. He's got all the arguments down and he was very slick. "How can we know whether a senior is competent or not? It would be illegal to discriminate against seniors and not allow them to enter a contract." "We have many satisfied customers." "A lot of our business comes from TV ads and the web." "We have to send the equipment already activated so that it's easy to use immediately". When I asked why they charged my mother even though she had never even tested the device, he claimed she had agreed to the contract on the phone. I'm afraid I lost my temper. The thought of these guys abusing my mother like this, charging her more than $250 for absolutely nothing, it was too much.
I have credit card statements showing these charges. Kevin at Medalert/Lifewatch says they have recording of the call with my mother's authorization by phone. I want to hear that phone call--the entire call, including what their agent said to my mother. I've disputed the charges with her credit card company, but I will consider it a public service if they continue to seek payment. Maybe we can stop them from doing this to other vulnerable seniors like my mom.
Can you imagine charging an 87-year old woman $40/month, month after month, for something you know she isn't using? That's what this company did to my mom.

Update (1/18/2016): I disputed the charges with my Mom's credit card company, Capital One. They reimbursed me going back to the very start of the charges in June of 2016, 7 months at $39.95 = $279.65. The company itself never did admit any mistake, nor did they apologize. It was probably helpful to me that my mother did not return the contract to them. The contract has terms that were different from what my mother agreed to over the phone, namely that they'll start charging whether or not they get the paperwork back. If you can get an audio recording of your parent agreeing to the service over the phone, it will probably reveal that the salesperson claims their doctor referred them, which was a lie (they didn't know who my mother's doctor was). So you might be able to dispute the charges based on false representation. The contract is an outrageous document. It states that the customer will be billed monthly whether or not the contract is signed and returned (which can't possibly be legal), that you will be billed until the equipment is returned (they'll keep doing this even after your parent dies), and that you will be billed many hundreds of dollars for the equipment if it is not returned (it looks to me like about $40 worth of equipment). So just steer clear of this company if you can.

They were excellent. Very responsive. Easy to work with. My father could understand it.

They were excellent. Very responsive and easy to work with. My father could understand it.

They were excellent. Very responsive. Easy to work with. My father could understand it.

My brothers and I have been paying for my mother's medical alert equipment for the last few years. She lives alone and even though we live nearby, we need to know that she can get help if she needs it. We had another company for a long time, but they raised their rates and tried to hold us to a contract. Holding seniors to 3 or 4 year contracts is ludicrous to me. We switched a few months back and couldn't be more satisfied. The initial salesperson and then the customer service manager both gave me their cell phone numbers if we needed anything, its unheard of. Their Customer Service Reps are great and it seems like they genuinely care about their customers. We did not have this experience with the other company. My mother had a problem with her arm, so we needed to switch her button from being worn on the wrist to around her neck. Lifewatch overnighted it to us so, she wouldn't be without service. Every time I have called, they take their time to answer all my questions, and they keep me informed of any new products that my mother may need. So, a few weeks ago, my mother got up to use the bathroom late at night and she ended taking a bad fall. She hit her head, hurt her arm, and had some bad cuts and bruises. She pressed her button and someone talked to her over the machine right away. They called EMS for her and even stayed on the line with her until helped arrive. Lying alone on the floor in a dark condo can be scary enough, the fact that the operator stayed on with her really kept her calm and comforted her really earned some bonus points with us. They also called my brothers and I, so we were able to come over right away. EMS was already there when the first of us got there. She spent about a week in the hospital. Without LifeWatch, I don't think we could let her go home and live by herself. She still leads an active lifestyle, so her independence is important to her. For my 2 brothers and I, the peace of mind that LifeWatch provides for $25 a month is invaluable. It lets my mom continue to feel independent and it gives us peace of mind. The actual value of the service is great. Our experience with the service is equally great. I highly recommend LifeWatch for any seniors or relatives of seniors who are looking for this type of protection.

Placed order on Set 30 and received it 5 days later. Off to a good start so far.

My mother used Lifewatch for years before she had to go into a nursing home. Any communication I had with their customer service team was pleasant and friendly and they were able to attend to my requests in a prompt manner. Would recommend to others.

My father needed to use it once. It worked great. I was very thankful.

They have an easy to use system. I had a fall and I wasn’t very happy with them. They did response and I did get help from them. However, the guy from Life Watch had difficulty in understanding me. He was an American, but for some reason he couldn’t understand me. He was professional and sharp. He was very nice on the intercom. He was just two rooms away, yet he couldn’t understand me. It doesn’t take long for the guys from Life Watch to get to me. They send out the firemen immediately. The quality of their service is great.