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LifeWatch USA

Founded 1980 • With Angi since August 2012

4.2

(13) Verified Reviews

Home Healthcare - Medical Alert Systems
Home Healthcare - Medical Equipment & Services

Description

Founded over 33 years ago; family run and operated. Serving over 500,000 seniors. Proudly providing USA-made products and all monitoring is 24/7 live USA based....

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Verified Reviews

A few reviews for this pro...
5.0

07/18/2017

Without a doubt, this company beats the other security providers by a mile!!

Description of Work
Home security

Category home security systems

1.0

07/06/2016

I've tried to call them several times but every time I do they just say the call volume is too high. They are stated as an A rated company and that is not the case. This company seems like a fraud. Horrible customer service. I tried to call them for two days and never came out with a result. She pays six month at a time for this company and my credit card company couldn't even contact them.

Description of Work
My grandmother fell in the driveway yesterday and this company did not even respond when she hit the button. She was there alone for over an hour before a neighbor heard her. This company is definitely a scam.

Category medical supplies,medical alert systems

1.0

01/06/2016

I'm sorry to say this company abused my mother. They charged her every month for a service she agreed to over the phone from a telemarketer that they knew she wasn't using. What happened was this: they used a direct marketer who called my mother with direct sales phone calls. The telemarketers gave the contract & information to Medalert/LifeWatch USA. In their phone call, my mother was told that h...

Description of Work
My mother died at 88 two months ago, so I've been reviewing her finances. This company (billing as Medalert) charged my mom $39.95/month for six months for a service that she never activated or sent in the paperwork for, so I called Christian and Kevin at the company (800-716-1433) to straighten things out. Bottom line is that this wasn't any sort of mistake--it's actually how they run their business.

Category medical alert systems

1.0

03/12/2015

I use a fake name and credit card number to finally reach the shipping department. They harrass people illegally.

Description of Work
This company uses illegal robo calling practices. They have already been fined by the FTC in 2014. They call me several times a week using spoofed numbers.

Category medical alert systems

1.0

07/15/2014

I purchased the anywhere cellular lifewatch medallion for my mom. The unit never worked in her condo, and when I attempted to resolve the issue, I was on my own. Compared to other products, this specific model is very difficult for the elderly to use, and very confusing to charge. When I returned the unit, they continued to bill me, stating they did not receive the returned unit. In my haste of mo...

Description of Work
Did not have appointment. I ordered an alert necklace.

Category medical alert systems

    Services Offered

    Medical alert systems - personal emergency response, medical alarm devices, cellular medical alarms, mobile alerts, medication monitoring, fall detectors, daily wellness checks, home security.

    Services Not Offered

    Ask for details

    General Information
    Payment Options
    Check, Visa, MasterCard, American Express, Discover
    Senior Discount
    10%
    Emergency Service
    Yes