FreshDirect

Delivery Service, Errands

About us

FreshDirect is a leading online fresh food grocer in the U.S., delivering premium quality fresh-from-the-farm foods and brand-name groceries directly to the doors of customers in the greater New York, New Jersey, Connecticut metro area and greater Philadelphia, Pennsylvania area, including Delaware. With unique relationships with suppliers and farmers around the world, FreshDirect focuses on providing customers with the best-tasting, freshest, top quality foods and meals. FreshDirect’s research, development and production facility creates and innovates the more than one thousand unique meals and baked goods produced in house daily by a team of chefs. Order today for delivery tomorrow!

Business highlights

23 years of trusted experience

Services we offer

Grocery Delivery Service, Online Grocery Shopping, Food Delivery, Produce Delivery, Flowers Delivery, Meal Delivery Service

Reviews

5.012 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
100%
4
0%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
4.7
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Showing 1-12 of 12 reviews

George C. W.
10/2015
5.0
delivery service
  + -1 more
For food and stuff like that we have Fresh Direct.
Description of Work: They did delivery service.
Rating CategoryRating out of 5
Yes, I recommend this pro
$6

Shimbi T.
04/2015
5.0
delivery service
  + -1 more
I have a membership card so I don’t get charge for delivery. I pay a flat fee for the year. What I like about them is their service and I don’t have to take extra time out of my day to go grocery shopping I can just order online. That makes sense to me and they are on time and their produce is good or decent. They have wide variety of organic and natural foods more so than any single grocery store within a 5 -10 minute radius of my house.
Description of Work: I use FreshDirect and they offer locally grown products.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Kevin W.
06/2014
5.0
delivery service
  + -1 more
It goes well every time. We have deliveries almost every week. My wife and I compile a weekly and quot;wish listand quot;. She places the order, then we sit back and wait. The next day, nice people bring the order inside the house, They will put it anywhere you ask. Our storage is on the second floor, and they always carry everything up. Yes, a tip is appeciated.
Description of Work: They deliver groceries to my house. You go online, choose what you want to order, pick a day and time for delivery (a 2 hour window), and checkout. It is so simple, and they have so many varieties of products. Not everything a supermarket may have, mind you. But enough options to make most anyone happy. There is a time requirement, after which you cannot change your order, usually early afternoon the day before your delivery is scheduled.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Judith L.
08/2013
5.0
delivery service, errand service
  + 0 more
The service is very good and if there is a mistake they will correct it immediately. You won't be charged for any of their mistakes and they'll always be quick about getting back with you.
Description of Work: I use them at least every other week to deliver groceries.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Andrea S.
05/2013
5.0
delivery service, errand service
  + 0 more
I like it, but I tend to spend too much money. It is like going to the supermarket without moving. They also will tell me everything I bought in the past. I order on the internet and I have to have my order in by 11:59 p.m. the previous evening to get my order the next afternoon. The quality of the products is excellent; better than I would get in a supermarket around here. I can order anything ranging from groceries to pet food; it is like a big supermarket. I can buy a 3-month delivery pass for $69 and I order about every 10 days. I order a lot of heavy stuff and, since they charge by weight, it does save me money. I cannot go food shopping on my own so it is either this service or depend on other people. The quality and responsiveness is excellent. They give me a two hour delivery window and if they deliver late they will extend my service pass another week. The delivery man is very nice.
Description of Work: I use Fresh Direct to deliver my food for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69

Kathleen P.
11/2012
5.0
delivery service
  + -1 more
A wonderful online shopping experience. This is how easy it is: 1. Browse the mouth watering food depts and make your selections; 2. Provide your address; 3. Choose a date/time for delivery (only a 2-hour window....how great is that); 4. Provide credit card info; 5. Check out. Your order will be delivered by a courteous driver, everything neatly packed. And, if you have questions or concerns you can email or call customer service. A knowledgeable and professional employee will put your mind at ease. Last year a delivery person noticed a wet spot on one of the boxes. Upon inspection he found a plastic container of olives with a crack at the bottom. He urged me to call customer service. Not only did they credit my account for the olives, they gave me $15. for property damage because I mentioned a few drops of olive juice landed on the living room rug. I've ordered from Fresh Direct numerous times and have always found the employees to be courteous, professional and accommodating....and, the food selection is unbeatable.
Description of Work: Online grocer providing fresh foods, specialty items and groceries in the NYC Metropolitan area, Westchester and parts of NJ

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$161

Donna P.
08/2012
5.0
delivery service
  + -1 more
Their pricing is adequate for their service. I have used them for years. They have a great selection, good prices, and fabulous customer support.
Description of Work: I have used Fresh Direct for home grocery delivery.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Steven D.
04/2012
5.0
delivery service, errand service
  + 0 more
This is a very good company to deliver groceries to your home or apartment in the NYC area. I highly recommend it.
Description of Work: Great online food delivery company. Very fresh fruits and vegetables. Good selection of commonly purchased groceries at reasonable prices. Fee for delivery is about $7. Good if you don't have the time to do grocery shopping. Very professional and friendly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

Julie M.
01/2012
5.0
delivery service
  + -1 more
It was delivered right on time at a time I chose, it was packaged conveniently, and was a good quality. I was very satisfied.
Description of Work: I had a very good coupon, and decided to use it, I ordered ground beef which I used to just get at whole foods. I got it because of the quality offered, 90% no hormones, grain fed, fresh ground... and a coupon!

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Peter M.
05/2010
5.0
delivery service, errand service
  + 0 more
They are on time and cordial. They are also very polite and helpful.
Description of Work: You shop online and they deliver groceries for you.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Janis M.
04/2008
5.0
They're wonderful. I have never had a problem that wasn't taken care of immediately. An apple, one of four, was mushy, they removed the cost of all four from my bill. It's customer service like this that makes the company well worth the delivery charge.
Description of Work: Online grocery/supermarket. I have been ordering my weekly food shopping items for about a year from this company. The fish is always fresh, the meat is always fresh, the vegetables are always crisp and delicious. Also most of the things are the same or even less than I would pay at the supermarket. Some things may, however, be a bit pricier, especially if they're on special or sale at the brick and mortar stores.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

SYLVIA E.
05/2006
5.0
I've been very pleased. Their prices are fair. Minimum order is 40 dollars.
Description of Work: It's an internet grocery service. Everything is first-quality, packed immaculately, and on-time. If there's ever anything wrong, they credit your account immediately. If you can handle a computer, you can use this service easily.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

    Contact information

    23-30 Borden Ave, Long Island City, NY 11101

    http://www.freshdirect.com/

    Service hours

    Sunday:
    6:30 AM - 12:30 AM
    Monday:
    6:30 AM - 12:30 AM
    Tuesday:
    6:30 AM - 12:30 AM
    Wednesday:
    6:30 AM - 12:30 AM
    Thursday:
    6:30 AM - 12:30 AM
    Friday:
    6:30 AM - 12:30 AM
    Saturday:
    6:30 AM - 12:30 AM

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Delivery Service,
    Errands

    FAQ

    FreshDirect is currently rated 5 overall out of 5.

    Sunday: 6:30 AM - 12:30 AM

    Monday: 6:30 AM - 12:30 AM

    Tuesday: 6:30 AM - 12:30 AM

    Wednesday: 6:30 AM - 12:30 AM

    Thursday: 6:30 AM - 12:30 AM

    Friday: 6:30 AM - 12:30 AM

    Saturday: 6:30 AM - 12:30 AM

    No, FreshDirect does not offer free project estimates.
    No, FreshDirect does not offer eco-friendly accreditations.
    No, FreshDirect does not offer a senior discount.
    No, FreshDirect does not offer emergency services.
    No, FreshDirect does not offer warranties.
    FreshDirect offers the following services: Grocery Delivery Service, Online Grocery Shopping, Food Delivery, Produce Delivery, Flowers Delivery, Meal Delivery Service

    Contact information

    23-30 Borden Ave, Long Island City, NY 11101

    http://www.freshdirect.com/

    Service hours

    Sunday:
    6:30 AM - 12:30 AM
    Monday:
    6:30 AM - 12:30 AM
    Tuesday:
    6:30 AM - 12:30 AM
    Wednesday:
    6:30 AM - 12:30 AM
    Thursday:
    6:30 AM - 12:30 AM
    Friday:
    6:30 AM - 12:30 AM
    Saturday:
    6:30 AM - 12:30 AM