Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
Geo Icon

ADT Security Services, Inc

Smart Home System - Install or Service, Doors (Interior) - Install or Replace, Alarm or Security System - Install,

About us

ADT is one of today's most trusted and well-known brands in the security industry and currently serves more than six million customers, making us the largest company of our kind in both the U.S. and Canada. Our broad and pioneering set of products and services—from interactive home and business solutions to home health services—meet a range of customer needs for today's active and increasingly mobile lifestyles.

Business highlights

Emergency services offered
151 years of experience

Services we offer

ADT Pulse® Solutions, Gold Standard Custom Home Solutions, Home Automation, Home Health, Home Security

Amenities

Emergency Services

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.471 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
63%
4
24%
3
3%
2
6%
1
4%
Showing 1-25 of 71 reviews
Peggy J.
Feb 2014
5.0
Yes, I recommend this pro
$34
They are good, very excellent.  There was no cost for installation or repairs.  Every time I call are very helpful and polite. 

Paul M.
Oct 2013
2.0
$35
See above.

Ana C.
May 2013
5.0
Yes, I recommend this pro
$99
I called them up and they came out. They did in on the doors and ll the windows. They were very informative, friendly and they took their time in doing the right job. He was excellent and knew what he was doing. Evey thing was great.

Rosanne H.
Dec 2012
1.0
$3,000
they kept adding things to the bill.

Ann M.
Dec 2012
2.0
Yes, I recommend this pro
unknown

James R.
May 2012
3.0
$200

           ADT is a hodgepodge of alarm companies acquire under the TYCO  umbrella --- they are in for the monthly cash  flow and don't seem to be security people.

Ed P.
Apr 2012
5.0
Yes, I recommend this pro
I have been using ADT for years. I have never had any troubles or hassles. Everything works great. When I got the system, I feel like I got a fair price. You get what you pay for. They are so well connected.

Francesca D.
Dec 2011
5.0
Yes, I recommend this pro
Everything has been fine. I have had no problems since I have started using them. They are very nice.

Caloncho B.
Dec 2011
5.0
Yes, I recommend this pro
$900
Everything went OK. Charlie the sales representative was an expert at it. The technitian left eveything clean and working.

Karen Z.
Nov 2011
5.0
Yes, I recommend this pro
$5,000
It was excellent. They are state-of-the-art. They are excellent and I give them the highest ratings across the board.

Mary H.
Oct 2011
4.0
Yes, I recommend this pro
$300
We had to have repeated service calls within the first week of the installation because they installed the window alarms incorrectly. It took them about a week to get it correct but it is now working fine. The actual workers were fine. We would recommend them. Their prices are about the same as the rest of them; they were fair. We have a contract with them so unfortunately we will continue to use them.

Gail B.
Aug 2011
3.0
$800
We have had them for 20 years. We wanted to have a system where we can have the alarm system remotely in the bedroom so that we don’t have to go downstairs.  They said that we had to sign the documents for $800 and I signed it and I later found out that I could get the same thing for a lot less.  I told them that I was so angry that I should have taken an estimate from others before signing up for them and they said I was stuck with them for 3 years. I asked him why he would do something like that because I have been with them for 20 years and she showed me that it was mentioned on the back page.  It wasn’t even on the front page. They told me that I would have to pay for the services whether I used it or not.  I would had to give them 75% of the fee if I had to get rid of them and move to another service so I told them that it was a dubious way of getting money out and once this was up I was going to some other place. When it comes to workmanship they did a good job but when it comes to honesty they were not good.  They were not up front with me. I was foolish and I don’t blame them for sticking me with a high price because the same thing is being offered by authorized dealers for nothing.  I told them that and they said it was not the same quality. They charged me a lot and I swallowed that and I don’t blame them for that. They took me on a 3 year contract without me knowing about that and mentioning things in the back pages. They were not honest about that. They gave me a price and I took the price and the salesman fooled me about it.  I held back their payment for almost a year as I didn’t want to pay and they threatened me with disconnection of services if I didn’t pay.   The authorized dealers were giving it for free and they charged me $800.  They told me that’s the way it is and that they have better equipment.  They said another company also gives such offers.  I have used them for 20 years and I didn’t think they would make me sign for another 3 years. I was so upset and frustrated. I tried to make it known to them more than once that it was not fair but that’s the way it is.  I think the company who threatened me with disconnection is separate from those who installed it and they were eager to get paid. They called the headquarters and made them inform me that I would get disconnected. I am going to wait those three years and I would change my services to someone else.   If something goes wrong they are supposed to come in and fix it. We pay extra for guarantee of work and the equipment. 

Marguerite R.
Feb 2009
5.0
Yes, I recommend this pro
They show up on time and they are professional. If there is something not right they come back. They come when they say and some of them are very nice. I find them very understanding and they know what to do and how to do it.

Frances W.
Aug 2008
4.0
Yes, I recommend this pro
$2,200
I thought it was a bit pricey but I like the fact that they went though the house and told me the best place to put the sensors. They even went under the house in the crawl space. They were very knowledgeable.

JOHN G.
Aug 2008
5.0
Yes, I recommend this pro
$1,165
They did a really good job. They did not leave any mess. I have brand new windows and they were very careful not to make any marks on them. They came on time.

Olga P.
Sep 2007
5.0
Yes, I recommend this pro
$34
I really have no beef with ADT. They do a good job with taking care of us. We have had no problems that I am aware of, so that makes me feel good. I know my wife set off our alarm by accident one day and she said they called our house in a matter of minutes. Ideally, that's the kind of company you want to be using to service your alarm and stuff like that. As a result of that experience, I think we felt like we knew we were in good hands because they were so quick to call and stuff like that.

CARLINE Y.
Sep 2007
5.0
Yes, I recommend this pro
$28
I am satisfied with the job that Brinks does for me each and every month. They have a 24 hour customer service line and they will help you with any problems you might have with the system they installed.

LORRAINE R.
Sep 2007
5.0
Yes, I recommend this pro
$30
ADT has been very good to us so far. I can not really say I have anything to compare them to though. They are the only place we have really used and to be honest, I did not shop around too much. We are satisfied with what they do for us though, I would say.

HARRY A.
Sep 2007
5.0
Yes, I recommend this pro
$30
We feel very safe and secure knowing that ADT is monitoring our system. Their response time is very fast and we're impressed with that. Hopeful we'll never need to use them for a real emergency, but we like knowing that they are on the ball. We pay them monthly.

LONG L.
Sep 2007
5.0
Yes, I recommend this pro
$28
We do not use our alarm as much as we should, but we have never had a problem in the time we have been with Brinks. For this reason, I feel good about continuing to use them. They are a larger company, but it does not seem that way to us because they seem to give us one on one conversations and things like that.

MAUREEN C.
Jul 2007
5.0
Yes, I recommend this pro
$39
I like Brinks. They are dependable. I have found them to be true to their word and rather responsive to my needs in general. This will keep me happy as a customer now and in the future.

JOSEPH A.
Jul 2007
5.0
Yes, I recommend this pro
$35
ADT is a quality company that has good skills with customers. They charge reasonable rates for the work they do. They also have a great reputation from what I understand. Many folks in my area use them. That is how I know they must be a very good company. Plus, they are a big name and that tells me they have been around for a long time.

BENJAMIN J.
Jul 2007
5.0
Yes, I recommend this pro
$35
ADT does a great job for me. They respond right away if I need them to do anything at all. They are very responsive, highly knowledgeable and best yet, they are good in price. I will keep giving them my business because I am completely satisfied to date.

Homeowner
May 2006
4.0
Yes, I recommend this pro
$50
THEY A WELL KNOWN COMPANY WITH A GOOD REPUTATION. THEY ARE VERY PROMPT. THEY ARE VERY REASONABLE. THEY DO A PROFESSIONAL JOB SECURING OUR NEIGHBORHOOD. I WILL RECOMMEND THIS COMPANY.

Homeowner
Mar 2006
4.0
Yes, I recommend this pro
$115
THEY ARE AN EXTREMELY FAMOUS COMPANY, SO THEY MUST BE GOOD AT WHAT THEY DO. THEY ARE VERY RELIABLE AND PREDICTABLE. THEY RESPOND VERY QUICKLY WHENEVER THE ALARM IS SET OFF.
Showing 1-25 of 71

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

ADT Security Services, Inc is currently rated 4.4 overall out of 5.
ADT Security Services, Inc accepts the following forms of payment: CreditCard
No, ADT Security Services, Inc does not offer free project estimates.
No, ADT Security Services, Inc does not offer eco-friendly accreditations.
No, ADT Security Services, Inc does not offer a senior discount.
Yes, ADT Security Services, Inc offers emergency services.
No, ADT Security Services, Inc does not offer warranties.

Contact Information

47-40 21st St, Long Island City, NY 11101

Share project details to get started.