ADT Security Services, Inc

They are good, very excellent.  There was no cost for installation or repairs.  Every time I call are very helpful and polite. 

See above.

I called them up and they came out. They did in on the doors and ll the windows. They were very informative, friendly and they took their time in doing the right job. He was excellent and knew what he was doing. Evey thing was great.

they kept adding things to the bill.

unknown

           ADT is a hodgepodge of alarm companies acquire under the TYCO  umbrella --- they are in for the monthly cash  flow and don't seem to be security people.

I have been using ADT for years. I have never had any troubles or hassles. Everything works great. When I got the system, I feel like I got a fair price. You get what you pay for. They are so well connected.

Everything has been fine. I have had no problems since I have started using them. They are very nice.

Everything went OK. Charlie the sales representative was an expert at it. The technitian left eveything clean and working.

It was excellent. They are state-of-the-art. They are excellent and I give them the highest ratings across the board.

We had to have repeated service calls within the first week of the installation because they installed the window alarms incorrectly. It took them about a week to get it correct but it is now working fine. The actual workers were fine. We would recommend them. Their prices are about the same as the rest of them; they were fair. We have a contract with them so unfortunately we will continue to use them.

We have had them for 20 years. We wanted to have a system where we can have the alarm system remotely in the bedroom so that we don’t have to go downstairs.  They said that we had to sign the documents for $800 and I signed it and I later found out that I could get the same thing for a lot less.  I told them that I was so angry that I should have taken an estimate from others before signing up for them and they said I was stuck with them for 3 years. I asked him why he would do something like that because I have been with them for 20 years and she showed me that it was mentioned on the back page.  It wasn’t even on the front page. They told me that I would have to pay for the services whether I used it or not.  I would had to give them 75% of the fee if I had to get rid of them and move to another service so I told them that it was a dubious way of getting money out and once this was up I was going to some other place. When it comes to workmanship they did a good job but when it comes to honesty they were not good.  They were not up front with me. I was foolish and I don’t blame them for sticking me with a high price because the same thing is being offered by authorized dealers for nothing.  I told them that and they said it was not the same quality. They charged me a lot and I swallowed that and I don’t blame them for that. They took me on a 3 year contract without me knowing about that and mentioning things in the back pages. They were not honest about that. They gave me a price and I took the price and the salesman fooled me about it.  I held back their payment for almost a year as I didn’t want to pay and they threatened me with disconnection of services if I didn’t pay.   The authorized dealers were giving it for free and they charged me $800.  They told me that’s the way it is and that they have better equipment.  They said another company also gives such offers.  I have used them for 20 years and I didn’t think they would make me sign for another 3 years. I was so upset and frustrated. I tried to make it known to them more than once that it was not fair but that’s the way it is.  I think the company who threatened me with disconnection is separate from those who installed it and they were eager to get paid. They called the headquarters and made them inform me that I would get disconnected. I am going to wait those three years and I would change my services to someone else.   If something goes wrong they are supposed to come in and fix it. We pay extra for guarantee of work and the equipment. 

They show up on time and they are professional. If there is something not right they come back. They come when they say and some of them are very nice. I find them very understanding and they know what to do and how to do it.

I thought it was a bit pricey but I like the fact that they went though the house and told me the best place to put the sensors. They even went under the house in the crawl space. They were very knowledgeable.

They did a really good job. They did not leave any mess. I have brand new windows and they were very careful not to make any marks on them. They came on time.

I really have no beef with ADT. They do a good job with taking care of us. We have had no problems that I am aware of, so that makes me feel good. I know my wife set off our alarm by accident one day and she said they called our house in a matter of minutes. Ideally, that's the kind of company you want to be using to service your alarm and stuff like that. As a result of that experience, I think we felt like we knew we were in good hands because they were so quick to call and stuff like that.

I am satisfied with the job that Brinks does for me each and every month. They have a 24 hour customer service line and they will help you with any problems you might have with the system they installed.

ADT has been very good to us so far. I can not really say I have anything to compare them to though. They are the only place we have really used and to be honest, I did not shop around too much. We are satisfied with what they do for us though, I would say.

We feel very safe and secure knowing that ADT is monitoring our system. Their response time is very fast and we're impressed with that. Hopeful we'll never need to use them for a real emergency, but we like knowing that they are on the ball. We pay them monthly.

We do not use our alarm as much as we should, but we have never had a problem in the time we have been with Brinks. For this reason, I feel good about continuing to use them. They are a larger company, but it does not seem that way to us because they seem to give us one on one conversations and things like that.

I like Brinks. They are dependable. I have found them to be true to their word and rather responsive to my needs in general. This will keep me happy as a customer now and in the future.

ADT is a quality company that has good skills with customers. They charge reasonable rates for the work they do. They also have a great reputation from what I understand. Many folks in my area use them. That is how I know they must be a very good company. Plus, they are a big name and that tells me they have been around for a long time.

ADT does a great job for me. They respond right away if I need them to do anything at all. They are very responsive, highly knowledgeable and best yet, they are good in price. I will keep giving them my business because I am completely satisfied to date.

THEY A WELL KNOWN COMPANY WITH A GOOD REPUTATION. THEY ARE VERY PROMPT. THEY ARE VERY REASONABLE. THEY DO A PROFESSIONAL JOB SECURING OUR NEIGHBORHOOD. I WILL RECOMMEND THIS COMPANY.

THEY ARE AN EXTREMELY FAMOUS COMPANY, SO THEY MUST BE GOOD AT WHAT THEY DO. THEY ARE VERY RELIABLE AND PREDICTABLE. THEY RESPOND VERY QUICKLY WHENEVER THE ALARM IS SET OFF.