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The Carpet Collection Colortile

4.7(
59
)
Carpets or Rugs - Clean at Home, Tile: Ceramic and Porcelain - Repair, Carpet Repair, Refasten, or Stretch,

About us

"The Largest Floorcovering Store in WNY" Retail Floorcovering Store Full Service Carpet Cleaning Additional contact name: Ben Case.

Business highlights

Emergency services offered
43 years of experience

Services we offer

& vinyl. Also offering carpet cleaning., 2014, 2015, 2016, 2017 Super Service Award Winner in the Carpet Sales/Installation/Repair and Flooring Sales/Installation/Repair categories. All flooring sales and installation, LVT, area rugs, carpeting, hardwood flooring, laminated, tile

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.759 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
81%
4
10%
3
3%
2
3%
1
2%
Write a review
Showing 1-25 of 59 reviews
Laura J.
Dec 2020
1.0
$3,500
Worst carpet installation experience ever. I wouldn't recommend this company to my worst enemy. 3 carpet installers arrived at my door, when I opened it they had opened the storm door and were just inches from my face. They were not wearing masks as per NYS Covid-19 business compliance executive orders. They continued into my home with no regard for the safety of my family and when asked about compliance, they informed me that they were not required by their employer, Carpet Collection, to health screen or wear any PPE. They began the installation by attempting to tie my living room drapes in knots, at which time I stopped them and took my drapes down. They used my bathroom multiple times, leaving a mess and URINE ON MY BATHROOM FLOOR! Once the carpet was in place they proceeded to walk in and out of my home with their shoes on, all over the brand new carpet. They did not clean up the mess after installation, leaving behind loose staples, various nails and cut carpet debris all over my home. They stated they were done and were leaving,  When I asked them to clean up their mess they told me no, "That's all you." While cleaning up after this horrible installation team, I found 4 nails, sticking up in the middle of my upstairs hallway in the new carpet. These nails were not driven into the floor, rather they were left at carpet height, sticking up roughly 1 inch. This was an incredibly dangerous thing to find and done purposely and maliciously to injure my family. The owners of the store, Gary Case and his son, Ben, refused to give me any information on the 3 men they sent to my home, as I would like to file criminal charges. They confirmed via email that they are not following Covid-19 compliance. They also stated that they were personally and professionally embarrassed by the way their crew left my home. However, they offered no compensation for any of these enormous problems. I have filed complaints with the New York State Department of Health and with the Better Business Bureau.
Fred D.
Nov 2019
1.0
Web site had no option to make app't
Response from The Carpet Collection Colortile

"Hi [Member Name Removed] An F ranking is unacceptable for us. Is there something else that you have a complaint of other than you couldn't make an online appointment? Seems like you may not know us well enough to grade us yet. Feel free to call and talk to me Ben at the store for further assistance (716) 433-9377."

Karon V.
Sep 2017
5.0
Yes, I recommend this pro
Excellent service, quality and professionalism
Response from The Carpet Collection Colortile

"Thanks for taking the time to review us!"

Jen M.
Aug 2017
5.0
Yes, I recommend this pro
Great! The installer did a great job installing the kitchen floor. Prices were reasonable and staff at the store were helpful as well.
Response from The Carpet Collection Colortile

"Thanks for your purchase and your review! Enjoy your new flooring"

Stan W.
Jun 2017
4.0
$100
They have a lot of good stuff. I wouldn't use them again for my kitchen. We're thinking of doing a kitchen, but I don't know if I would use them again.
Response from The Carpet Collection Colortile

"We are happy you were able to find something you enjoyed However we are very disappointed that your not positive you would work with us again. Please feel free to call the store and ask for me (store manager), Ben to go over any problems you had. Or feel free to post your concerns here and I will respond. Thanks for your review"

Patrick R.
May 2017
4.0
Yes, I recommend this pro
one issue, called and another technician sent out to fix spot promptly
Response from The Carpet Collection Colortile

"We are glad we were able to get you issue resolved Thanks for the review"

Stacey F.
Jan 2017
5.0
Yes, I recommend this pro
$2,700
Great job! Would definitely return to this business for future projects. We were pleased before, during and upon completion of install. My questions were answered promptly and the installer made sure before he started that he was putting the tile in according to how we wanted in laid. Between agreeing to have the job done and time of installation, the price of the tile dropped and this savings was passed on to us. Appreciate the honesty!
Response from The Carpet Collection Colortile

"Thanks for the review! Floor looks great! Thanks for posting the picture!"

Sheldon K.
Jan 2017
5.0
Yes, I recommend this pro
$5,000
Great! It looks fantastic!
Response from The Carpet Collection Colortile

"Thank you for your business"

Clarann J.
Sep 2016
5.0
Yes, I recommend this pro
$700
It was great. I would give them an A that is why we keep using them. Their carpets were good quality for what we paid. It was installed quickly and without any problems.
Response from The Carpet Collection Colortile

"Thank you for your purchases!"

Clarann J.
Sep 2016
5.0
Yes, I recommend this pro
They did very well. I am very pleased with them. Quality is fine, I am very pleased. I use them all the time. They call me right back, no problem at all. For punctuality, they are on time absolutely or sometimes early. They are reliable, they are very friendly and very professional. They are cost effective, their prices is right in line. They are not expensive and they are not cheap. There is cost benefit for what we buy. I have been using them for about 10 years or maybe longer.
Response from The Carpet Collection Colortile

"Thanks for the review! After consulting our computer system I found that we have actually been doing business with you for over 15 years! Thank You for your continued support"

Gregory D.
May 2016
5.0
Yes, I recommend this pro
unknown
Response from The Carpet Collection Colortile

"Thanks for the review, and thanks for you purchase! We look forward to the next time we get to help!"

Sandra D.
Mar 2016
5.0
Yes, I recommend this pro
.
Response from The Carpet Collection Colortile

"Thank you for taking the time to leave a review!"

John G.
Mar 2016
5.0
Yes, I recommend this pro
unknown
Response from The Carpet Collection Colortile

"Thanks for the response! We do binding services every week, and have plenty of pre bond rugs ready to go at all times! Thank You for your purchase"

Glen Y.
Feb 2016
2.0
$2,000
unknown
Response from The Carpet Collection Colortile

"We appreciate you taking the time to leave this review. Seam visibility issues often correct themselves through foot traffic and vacuuming allowing the fiber of the carpet to blossom. We like to try this before cutting and re-working a seem which has its own risks. We are pleased to hear you are now happy with your carpet and would like to take this opportunity to thank you for your business"

James E.
Feb 2016
5.0
Yes, I recommend this pro
unknown
Response from The Carpet Collection Colortile

"Thanks for the review! We hope you enjoy your new flooring. We love giving A+ experiences!"

Melinda B.
Feb 2016
3.0
$8,000
unknown
JIM D.
Feb 2016
5.0
Yes, I recommend this pro
unknown
Response from The Carpet Collection Colortile

"Thanks for the review Enjoy your new flooring!"

Carolyn B.
Dec 2015
5.0
Yes, I recommend this pro
$2,500
unknown
Response from The Carpet Collection Colortile

"Thanks for the review We hope you enjoy your new flooring!"

Carol D.
Nov 2015
5.0
Yes, I recommend this pro
$1,500
Excellent installation. Pattern matched perfectly.
Response from The Carpet Collection Colortile

"Thanks for taking the time to review The Carpet Collection! Enjoy your new carpet!"

Sandra D.
Nov 2015
5.0
Yes, I recommend this pro
$2,500
unknown
Response from The Carpet Collection Colortile

"Thanks for the review We look forward to this project!"

Clyde T.
Oct 2015
5.0
Yes, I recommend this pro
$180
unknown
Response from The Carpet Collection Colortile

"Thanks for the review Enjoy the freshness of your clean carpets!"

Karon V.
Sep 2015
5.0
Yes, I recommend this pro
unknown
Response from The Carpet Collection Colortile

"Thank You for the review Enjoy your new flooring, and THANK YOU for your business!"

Nancy H.
Sep 2015
5.0
Yes, I recommend this pro
$149
unknown
Response from The Carpet Collection Colortile

"Thanks for your review! We take the same care in customers home when we do any project, from carpet cleaning to installing hardwood floor you can always be assured we know how to do it best."

Bette A.
Aug 2015
4.0
Yes, I recommend this pro
unknown
Response from The Carpet Collection Colortile

"Thanks for the review We look forward to installing your new floors!"

Sheldon K.
Jul 2015
5.0
Yes, I recommend this pro
$165
The Carpet Collection did a super job. The man showed up on time. He did a terrific job of cleaning the carpets. He was fast and courteous. My wife was extremely pleased. We will use them again.
Response from The Carpet Collection Colortile

"So glad to hear the cleaning went well Thanks for the review! Enjoy your clean carpets!!!"

Showing 1-25 of 59

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

The Carpet Collection Colortile is currently rated 4.7 overall out of 5.
The Carpet Collection Colortile accepts the following forms of payment: CreditCard
Yes, The Carpet Collection Colortile offers free project estimates.
No, The Carpet Collection Colortile does not offer eco-friendly accreditations.
No, The Carpet Collection Colortile does not offer a senior discount.
Yes, The Carpet Collection Colortile offers emergency services.
No, The Carpet Collection Colortile does not offer warranties.

Contact Information

6051 S TRANSIT Rd, LOCKPORT, NY 14094

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