International Stone Gallery
About us
We offer the largest selection of granite slabs in Western New York
Business highlights
Services we offer
Granite Countertops
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 73% | ||
| 14% | ||
| 0% | ||
| 9% | ||
| 5% |
We shopped for granite at this and one other company in the area. The presentation made by the other company was more thorough, in terms of the way they would approach the work, and the pricing for various types of granite were generally comparable. But we were working with a project manager who had a very negative experience with the other firm and recommended International Stone. What and quot;sealed the dealand quot; was the fact that we saw a piece of granite at International Stone that was absolutely beautiful and that we hadn't seen anywhere else (including online). The other firm said it was not able to get this granite through its wholesalers. The unique quality of the stone is what drove up the cost and, although this may not be fair, is the reason why I scored International a and quot;Band quot; on price.
International held the raw granite until we got far enough along in our project (involved complete kitchen tear-out) that we were getting close to installation. They then sent out a representative to construct templates of the two countertop areas. They also consulted with us to establish the type of edge we wanted and to see if we had any preferences about which sections of the stone would placed in which sections of the countertops (pattern of the stone was random). We also discussed the details of the under-mounting of the sink because I had concerns about other installations I had seen - e.g., sloppy matching of cut-out to shape of sink, sloppy caulking, consuming too much space inside the cabinet for bracing, etc. One edge of the layout serves as a breakfast counter. This had to be limited to 12and quot; due to concerns about sheering without bracing. We would have preferred more length, but understand the risk.
Their crews came out when scheduled. The installation went smoothly. Their work was solid and neat. They use a 3/8and quot; negative reveal for the sink installation which looks nice and did a clean job of caulking. The cutouts for the sink and the gas cooktop and the holes for the faucets were cut perfectly and the countertops fit the cabinet layout just right. We're very happy with the results. We hope it lasts a very long time.
It was absolutely not the fault of International Stone Gallery.
The installer took immediate measures to contact his supervisor and report the problem.
Since the defect could not be repaired we were encouraged to select another stone.
Without going into extensive detail, I will summarize by saying that everyone who works for this company assisted us in selecting a slab of granite that looks wonderful in our kitchen.
The second installation was done in a timely and professional manner.
Despite the defect in the quartz, International Stone Gallery should receive a positive evaluation based all other aspects of the transaction.
When a problem arises and is dealt with efficiently and effectively the company deserves a very positive review.
It was a long time to wait when you have no countertops. It was not difficult for us as there are just the two of us. We kept the heavy cardboard that our new appliances came in and used that for the countertop and hooked up our old sink. It could get rather difficult if there were children in the house. They were very busy when we called as late spring and summer is a popular time to do remodeling.
I recall having to harass them to get a measurement appointment. It was not easy. I actually got a mutual friend to call the owner and say 'what's up'. When the guy came, he clearly knew his stuff. We got absolutely fantastic advice on edging, seams, shape. He was quick, to the point ,and dead on with all his reco's. 2 years later and everything he said is true and worked out.
I wasn't there for the install, but we did have to hound them to show up. Non-committal. Run around stuff. More what I would have expected from home improvement in the 70's not the 21st century.
If they could kick up the service, even someone to answer the phone or return calls or just schedule appointments and keep them, they would be the best.
I would contact them again and manage them accordingly. The end result was great, the service brutal. Price in the ballpark.
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