VENESKY APPLIANCE SALES & SERVICE

First my appointment was scheduled for the day after I called the manufacturer. I received a call from Venesky that next day April 28, 2016 (the day they were supposed to come out) informing me they won't be coming today because they need at least 24-48 hour notice for service. I then scheduled service for the next day April 29, 2016. Bob arrived on time and went over the machine and said that the codes did come up and that he would order a new motor and main board. He said they would be in touch when the parts arrive. Two weeks later I had not heard anything so I contacted them and spoke to Bob. He said the parts were on order and should be there within the next few weeks. I let time go by giving them the benefit of the doubt that they were waiting on the parts still. I decided to call them on June 15, 2016 to check on the order since it had been over a month since I last had contact with them. The person who answered the phone could not find my file at first and then I told her it was warranty work which she proclaimed "OH" let me search in that. She then proceeds to tell me that they marked us as a "customer no-show", she did not have any more detail than that. She mentioned she would talk Bob when he was back in the office and give me a call and let me know what he said. I never got a call back so I called the afternoon of June 16, 2016 to ask if she had spoken with Bob about my issue. She said that they had lost our file somehow and they have no evidence of an order ever being placed for the washing machine and that I would have to start the whole process over again. This has to be the worst customer service I have ever encountered. Not only was the was the customer service bad and the communication horrible. The way they treated the situation was even worse. I let them know I would be filing a complaint to the manufacturer as well as leaving negative reviews because of the situation and it was met with just an "OK". There was no apology or even a minuscule try to remedy the situation. I will make sure to never use them in the future and make sure everyone I know that needs an appliance repaired to go elsewhere.

I will not have him back on Friday or any other day. He is exceptionally rude and unprofessional.  I also think $80 is a lot of money to disconnect a board and not actually fix anything. I am hoping that the person coming tomorrow can also get the oven unlocked, which he also did when he removed the board.

Service was excellent.
The technician arrived when they said he would and was very professional.
He was able to quickly diagnose the issue and make the repair.
The price was extremely reasonable.
I would highly recommend!

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Very poor customer interaction.

The repairman was thorough and efficient, quickly replacing the part while explaining the problem clearly. He also cleaned the dryer while he was it it, and gave advice on possible future concerns for both dryer and washer. He also generously answered questions about a dryer issue for another house.

see above explanation

Very resonable pricing, willing to remove travel fee as compensation for the purchase. Very honest company. Did not feel pressured. A+, excellent. Were very informative about about the featuers of their product and sharing their knowledge. Followed up with reabtes as well.

The serviceman arrived on time, quickly diagnosed the problem and promptly made the
repair. He was very knowledgeable, courteous, and extremely
customer-oriented.
He took the time to thoroughly explain things to
us and offered his advice on how to get the maximum benefit from our
appliance.
I prefer doing business with local merchants, and I would not
hesitate recommending Venesky.

It took a long time for the parts. I feel they could have kept me better informed of when the parts would arrive. They were a little expensive.

My oven had never held temperature in the two ( or 3 ) years that I've had it. GE couldn't fix it in two attempts, other repair guys didn't want to touch it. After yet another holiday of meals "not quite right" because the oven temperature was not reliable, I hit the phones, found Bob at Venesky. He advised me on which parts to request, and GE did send them for free since the problem had initially occurred when the appliance was still under warranty. Technician arrived as scheduled, did his repair and left within a half hour. Oven has been perfect ever since. Great success!

Arrived right on time, assessed problem quickly and solved it.

We noticed that the latch on the dishwasher was getting cranky. We were worried that it would shut and we wouldn't be able to get it opened. I called the folks who had repaired our appliances in the past, but the no longer do dishwashers. I asked for a recommendation and they suggested Vaneskys. I called, and the very helpful dispatcher was able to schedule us for the next morning. I told her what the problem was and she said she would order a latch and send it along. When the technician arrived, he had the part with him, and he disassembled the door and replaced the switch in less than ten minutes. He told us that the replacement switch was an improvement of the original and that we shouldn't have any problems with it. He was competent, polite and personable. I would use him again in a minute, and I am happy to have found a reliable repair service.

He was very cordial and offered suggestions as to how we could avoid this problem in the future. His work was very efficient, he definitely knew what he was doing. He even answered a question on refrigerator maintenance (at no charge). His price was very fair and we had the impression that this was an honest business which could be depended on for future service.

He eliminated the noise. A week later the agitator on the washer stopped moving and we called them and they returned and fixed the problem free of charge.

The guy was on time, courteous, and the price was reasonable.

I would trust any large appliance to Venesky's, and will probably buy a new washer from them when the old one that came with our new house gives out, I was that impressed.

He arrived on time, was very friendly,and had a good sense of humor. He went straight to work and did not waste his nor our time with idle chat. Overall I would use this company again.

I thought he was knowledgeable, courteous, and friendly. He was right on time. I also liked the fact that the part could have been replaced but didn't need to be and he didn't try to pressure me into it. I was happy about the price and a job well done.