Square Deal Moving

We had them move 25 items 2.5 miles down the road. Everything was taken apart prior to them coming and it some how took 6.5 hours to load and unload truck. The one worker took many smoke and phone breaks. He would move one item and then sit and hang out for 10-15 mins Between. I have everything on my ring camera for proof. I tried reaching out to the owners and have been ignored for 2 weeks

As a whole, the move was handled incredibly unprofessionally, starting with the company's packer (who was to pack china cabinet) cancelling on me the week before to the arrival of only two men to start the job, an inexperienced crew, disregard for both homes (floors, walls, etc.), failure to properly wrap and protect furniture and rugs. Mover was contracted to load on one day and deliver the next. The loading day took more than 12 hours due to inefficient management, at the end of which I was pressured into signing off on the hours without opportunity to discuss with the owner. (For instance, I was asked to sign an 8:30 starting time even though it was 9:30 because of “travel time.” It does not take an hour to drive from Liverpool to Fayetteville.) Instead of delivering the entire load the next day, the company delivered one truck a day over three days (charging an overtime rate, when delivery occurred during normal business hours) and demanding payment each day in a clear attempt to extort higher payment for service, which forced us to incur additional expenses for hotel and dog sitting ($150) as well as loss of work. Meanwhile, the owner of the company would not answer calls. Delivery of main moving truck only happened after I was able to contact someone at the NYS Department of Transportation, who intervened on our behalf. Meanwhile, our furniture was badly mishandled and incurred substantial damage. We are also missing items, such as the shelves to our china cabinet and 12 place settings of china (which the mover packed, charging me for the time and supplies). My phone calls have gone unanswered. DO NOT HIRE. Moving is hard enough when it goes smoothly.

Biggest snowstorm of the year. Expected Jeff and Dayna call to cancel. They did not. Jeff was right on the money when he quoted the amount of time it would take to complete from start to finish. We had no choice to reschedule as it was an all or nothing. Either he and his crew helped us or my daughter and I with my 5 yr old granddaughter in tow would have moved piece by piece. Excellent customer service. I expected Jeff and his team to call it at 9:00 PM as most businesses would have but they did not. As exhausted as we all were they did not give up on us. My review is a little late but important. I was looking to write a review on my gutter guys who did a fantastic job and saw that my awesome mover earned a poor review. Guess you can't please everyone. Moving sucks period. If you're trying to cheap out on what the company offers maybe you should rent a truck and have your own people do your dirty work. Living with an antique hoarder who thought everything he owned was valuable, junk is junk. We understood that we would have to participate and understood that we needed help. We were willing to let the company do what they do best. Some people have trouble letting go of control and remembering that professionals might have a greater idea of the process. So, you get what you give. If you exude gratitude and patience you'll have a great experience. Don't go to Burger King with your own bun and cup for soda and expect a pleasant experience.

Great. They did it within the estimated time, in spite of having to move a big sectional couch with a hide-a-bed that had been left in back room of old house into the living room, probably because their movers could not figure out how to get it out of there. Jeff figured out how to move it without damaging or dismantling any doorways. Guys were respectful and professional. Very happy with their work.

The first time we had everything packed and they just had to load/unload. The second time, they assisted in packing. Both times they were very efficient, and thorough - much quicker and careful than the other company we had tried before. The workers were very friendly and considerate and tried their best to keep things clean even with the rain and leaves from autumn. We had packing materials, but they brought some of their own just in case and did a very good job. We will definitely hire them again if we need movers. Maybe because we had a good idea of what was actually being moved, but every time the owner had a good estimate of how many guys and hours were needed. I don't remember going over time once.

The move went well. Because my move was 'squeezed' into their schedule, the move didn't happen until late in the day. That was my fault, not their's. Once the movers did arrive, they were professional and very efficient. I would definitely use them again.

PROs: 1. Friendly staff (dispatcher + movers)! 2. Helpful movers (had good suggestions for how to tackle the move AND organize storage unit). 3. Careful movers As a business, many of our items were worth FAR more than typical household items. And, the items were awkward or difficult to move, yet the movers handled everything perfectly w/no damage to the items or our facility. 4. Movers provided extra labor (loading old pallets on moving truck) The movers worked HARD for 4.5 hours w/ no complaints. 5. Easy to pay! (we used a commercial AmEx to pay for service + tip) CONs: Two things that could use a bit of improvement. 1. Communication Initial replies were not always the most prompt & required follow-ups from me to get what I needed. Confirmation of my email communication would be helpful & alleviate most issues. It seemed like there was a comm disconnect between the dispatcher, movers, and myself. (did not seem like the movers knew when they were supposed to arrive) Would be helpful if movers had my phone # & I had theirs (i.e. when they did not show at expected arrival time, it was not the easiest to contact them) 2. Timeliness Dispatcher was aware of arrival time (verbally & email), yet movers arrived about 45 min later than expected. Movers were not apologetic about being late, so I'm not sure they knew they were supposed to arrive earlier. As a result, it pushed out the end time. Neither of these CONs were big show-stoppers, but (if improved) would help create a more professional image for the business. Given the overall positive experience, I would use them again AND highly recommend to others.

The move was a nightmare, which ultimately cost us more than double what we had planned on. To add further insult to injury, a lot of damage was done inside and outside of the home we sold. The buyers ended up taking back $2,000.00 to cover damage to the septic system. Jeff had assured us he would cover it, but that didn't happen. Do not use this mover!