PRECISION FLOORING

POORLY. FLOOR SANDING WAS UNEVEN RESULTING IN RIPPLING, ONE AREA LEFT UN VARNISHED AND BROKE ONE ELECTRICAL OUTLET. I ATTEMPTED TO RESOLVE THE ISSUE THROUGH A THIRD PARTY AND THE OWNER WOULD NOT BUDGE, DENYING HE CAUSED ANY PROBLEM.

see above

They did a wonderful job and we were very happy with their work. They came when they were expected and they got it done when the time that the assignment was expected to be finished. We are 100 percent satisfied with their work.

Scott was very responsive and helpful when I first called, and he quickly provided a very reasonable estimate and fit me into the schedule quickly. After that, things went downhill. He delayed finishing the job for a few days (which, was not a big deal since the house was then unoccupied). I was not home when the work was completed. On an initial inspection, the floors looked good, but after I looked further, I noticed that the final coat of polyurethane did not go to the edge of the floor in some spots. Again, this would not have been a big deal if it had been fixed, but I called and left several messages about it as well as emails and never received a response.

They never bothered returning my 2 phone calls

will not call again

Excellent job. On time, fast, very accurate, clean.

Very courteous and prompt even with the busy holiday schedule. It took about one week for the whole process to be complete because we did need the floors stained. They look absolutely beautiful, and match the rest of the house wonderfully. Would hire again... we have many more rooms that need refinished.

Everything went fine. It takes 3 visits to do the job and the firm did everything promptly andf as expected.

We are very pleased with the quality and craftmanship! the new floors look great, the finish job came out beautifully-there is no dust in the finish! I originally had wanted to stain the floors a darker color, but Scott (owner of business) talked me out of it. He said he'd be happy to do it, but he couldn't guarantee the results. Apparently the floors I had been looking at t(hat were darker) were individually stained/finished floor board by floor board at the factory..It doesn't work the same way when you stain an existing hardwood? I didn't want to take a chance on it. Since then some people have told me that it shouldn't have been an issue, that it is possible to stain existing floors and get a good outcome, but I respect his honesty, if he didn't think he could guarantee a good result then I'd rather know that up front and make the decision accordingly. There were a few little "hiccups" in the trim work, the trim guy put back a few pieces of trim around the fireplace that had gaps in them because the hardwoods were lower than the carpet had been. DUH! It didn't look good. And one other piece of trim was messed up. But again, Scott was very professional. I was supposed to pay him that day and he said he didn't want to take the check until the problem had been resolved and I was totally satisfied with the job. That showed me good will on his part, he takes pride in his work and it isn't just about the money. He is fully insured, very professional and always responsive to my phone calls with any questions that I had. Would highly recommend them.

I was ready to enter into a contract with Precision Flooring and had the work scheduled for a specific date in August 2011. We selected this date because we'd be out of town and it minimize our inconvenience if the work was performed while we were gone. Precision Flooring was aware the we selected this date for this reason.

I requested an insurance certificate from them a month before the work was completed. They provided proof of worker's compensation but not proof of liability insurance. I called them back to request proof of liability. My calls were not returned for several weeks even after several attempts.

Four days before the work was to occur I informed them that they could not proceed with the work until I received the proof of liability insurance. My call was not returned.

The day the work was supposed to be performed I called them and my call was answered. They would not be performing the work as scheduled because they did not request the insurance certificate until 15 minutes before the insurance office closed on the previous day. It sounded as though they had no plans to perform the work at my house anytime soon.

I asked when this would be resolved and when they could complete the work. I reminded them that we agreed to a certain date because I was on vacation and all furniture had been moved out of the room in preparation of the work being completed. The answers I was given were vague and insufficient.

No attempt was made by them to reschedule and I stopped calling them to inquire. I moved the furniture back into the room without having the work done. Dealing with this company turned out to be a significant waste of my time and I would not recommend them to anyone.

The work took place over 3 days. The sanding was done the first day, and the subsequent work on all 3 days was the buffering and staining. The floors look fantastic. I don't think I fully realized how bad they were until I saw the magic that Precision Flooring performed on them. They look like new floors and have transformed my upstairs.

I called Precision Flooring based on a previous report in Angie's List and an ad in the local paper. Scott called back and set an appointment to come do an estimate the next day. He was on time and extremely professional. We were thinking of having only one floor refinished at that time, but asked him to estimate two rooms. He thoroughly reviewed with us their procedures (sanding the first day and initial application, then two more days of applying the polyurethane coating) and what to expect in terms of smell and how long it would take to dissipate, need for the crew to connect to our dryer circuit, etc. He told us if we had each room done separately, he would have to charge us the minimum, but he could give us a good discount if we had both rooms done at once. We decided to have them both done. He scheduled us for a week and a half later, and told us he would call the night before to arrange a specific arrival time for the crew. The night before the work was done, Scott called and said one of their vans was not working so they would not be able to come first thing in the morning. We established a mutually agreeable time range for the crew to arrive. He called the next morning to further update the time. The crew was very polite, introduced themselves and told us what they needed to do, were able to access the dryer connection through a basement window, and went to work. They did an excellent job on the floors and cleaned the rooms thoroughly before leaving. Scott called each evening for the next two days to establish times for the crew, due to their van problem. The same crew came each day, with the next two days being very fast timewise. We were extremely pleased with the result.

Scott gave us an estimate within a couple of days of contact. This was a busy season so it was almost a month before he could get us in his schedule. We are very pleased with the quality of the work we received and love our floors.