Charles Heating and Air Conditioning

I had my ducts cleaned. Geno was great. He went over and above what I was expecting. Very professional and helpful. I would recommend them/him for this type of service without hesitation.

I had my annual air conditioning maintenance with Charles H & AC last week. I was very fortunate when I called to make an appointment, they just had a cancellation and could come in 2 days ! The technician ( Matt Helmer ) called the morning of the appt to confirm the time; and he called again on arrival. Throughout the visit, he was very professional and thorough. I asked about different filters; he patiently explained; even mentioned a website that a couple of customers had recommended ("buy filter.com"). At the conclusion, Matt reassured me that everything looked good, especially for an "older" system. He quoted the numbers from his testing results and seemed pleased. He also recommended I do some preventive maintenance by running vinegar, then water down a drain tube. I have always been pleased with the staff at Charles. Matt even outperformed those lofty expectations.

Member of the Charles club for regular hvac preventative maintenance. Technician Rhys came today and performed the regular maintenance as well as replaced AC unit capacitor.

Had A/C yearly checkup today with Matt-Heimer and he was very informative, thorough and very polite. He went through everything with me. I was very pleased with the visit. Will definitely use them again.A+++

Peter Naimo was courteous, efficient, and informative. Gave a status update on out A/C

I signed up for the annual Charles Heating Club membership, Matt (Helmer) arrived and performed my annual furnace inspection as part of the club. He was professional and explained everything he found and did. I've been a Charles customer since 1995 and I recommend their work to anyone that needs it..

This is how service calls go on an 11 month old furnace (day temps 20s, night temps teens)... The first service call my 83 year old Mom placed the technician came in and berated her for not knowing the batteries on the thermostat had died. The previous thermostat in the house was a hardwired thermostat. My Mom had no idea it had a battery. She didn't deserve to be berated because technology changed. The second service call two days later was to replace a zone valve as the same zone was without heat again! The technician was pleasant. The third service calls two days later was for the same issue - no heat in the third zone of the house. The call was after hours and the technician diagnosed the issue as a defect in the entire assembly containing the zone valve. He stated a plumber from Charles was needed to replace it and he would arrange for an appointment. He jury-rigged the zone assembly. The next day we received a call and an appointment was set for Monday at 9a, three days later. This was fine as we had heat again and a permanent solution for the issue. The forth service call on Saturday, two days before our scheduled Monday appointment, the heat was off in the third zone again. We called for an after hours appointment. The technician replaced the zone valve again. We inquired if our Monday appointment was still on and were told yes. Fifth service call or should I say NO SHOW on Monday. We were not informed our appointment to replace the assembly and fix our on-going problem was cancelled. Sixth appointment... The technician enters the house and states sarcastically, not what is it?? He takes off for the basement looks around not even asking what is wrong. When I state we do not have heat going to the basement heating panels, he gets extremely angry and states he knew this was a waste. We had heat in the register a month ago when I last visited my Mom. The thermostats were not changed. The weather was similar. We have had several issues with the furnace. The appointment to correct the issue was cancelled and our warrantee is expiring in 10days. Of course we want this resolved as we have been informed they will pay for a new zone valve only. No additional parts or labor. In our minds, the issue is not corrected. We are waiting for the zone valve with known issues in this batch to fail. We have been berated by technicians, not informed appointments were cancelled. When I called to complain about service I was told to leave a message - which I did this morning. I do not recommend Charles Heating.

Had my first service on my new furnace I purchased from Charles Heating & Air. Service tech, Rhys F., was very professional, knowledgeable and did an excellent job checking all the elements.

Jason came in to install a new furnace 12/17/24. He was on time, courteous, professional and kind. Our heater was no longer functioning. We are now sitting here with heat. We would recommend Charles Heating to anyone looking to have heat or any repairs.

On Dec. 12, my previously scheduled annual Heating system checkup was performed. The office had called to confirm that the technician was on the way and "should arrive in about 20 minutes". Rhys was very punctual. He is also personable and quite efficient. No "surprises". I participate in the twice-a-year heating/cooling service agreement and am pleased with that also. Rhys has a million-dollar smile and personifies being one of the "nice guys team".

On December 5th, Peter N. was very polite and knowledgeable. Left everything the way he found it and explained in detail everything he did.

1,000% HAPPY! KUDOS to Charles Heating for our recent HVAC installation! We are heating/cooling our insulated pole barn and put in 2 ductless split system units. It was a tricky and very involved installation. The work had to be done in 2 phases to work around other contractors doing the insulation and liner processes. The guys, John, Todd, Jeremy Matt, Johnathan......were super polite, efficient, knowledgeable, and easy to work with. The guys worked well together and made a unique and complicated process look simple. We would highly recommend Charles Heating. Thank you!!!

Quick response and the technician called ahead before arrival. He was friendly and explained the tests he was going to do to diagnose the issue. Once the issue was found, he explained what happened and what needed to be done to correct the issue. Very thorough and transparent of the work.

Geno - Was out and cleaned our heating/air ducts. You could not ask for a better employee!!

Very happy with the work done! He was very professional and friendly. He was on time and took his time. Very nice employee

Charles heating came and installed my new central air on 6/18/2024 . It was 100 out they were curious neat and very efficient and I was more than satisfy they put in a split system up stairs that I can use when I have guest and I can turn it on and off when not in use. I have and older home so this is great because it never got cool upstairs. I researched before they came so I'm real happy and my dogs are happy too they were the most import reason to have the air. I also like the fact I have 18 months to pay for it with no interest which I will make that happen. thank you Charles Heating and all your staff they were all polite and well informed answer all my questions Charlotte Convery

Jason was on time and did a 2 Man on his own. Was very polite and professional.

Jeremy and Rick did a great job. They not only installed the AC quickly and cleanly, but they also took time to educate me on how to properly maintain other items in my house's setup.

David Pouliot, service technician, maintained the AC unit and was very thorough and explained everything in detail regarding the steps that he was taking in the process.

The Twice Guys!! The last few visits have not been the historical quality I had come to expect from this company. Shower valve replace and bathroom sink unclog took three trips for them to get it right. My husband renamed them The Twice Guys. They lost my business though when last Friday sent a rude man out that was in such a hurry, it was a crappy job. 1. He was rude 2. He forgot the water was turned off in order to do the requested job so thought the flapper/fill valve needed replacing (which it didn’t) and then CHARGED US FOR IT. 3. Being in a hurry, tightened the bolt on the toilet too much and smashed the plastic part down so now the bolt cover cap doesn’t snap on there. BUT THE ICING ON THE CAKE: 4. Got a bill for $557 This was supposed to be an easy replace of the wax ring under the toilet to stop a slow leak. AT MOST, I expected $200 ($99 service charge and $100 for labor and the $6 part). PRICE GAUGING!!!! $282 for toilet remove/replace, $99 service charge, $135 for parts we didn’t need Guy wasn’t here 30 minutes. NOT PAYING THIS! I’D RATHER SPEND $1,000 going to small claims court and waste my time instead of being taken for a ride. LOST MY BUSINESS but more importantly, might want to be concerned with how many people I talk to on a daily basis.

Matt did excellent work on our duct cleaning on 3 January. Courteous, efficient, explaining everything and even tolerating annoying dogs. We are very pleased with the work he did.

Rich and Todd did an excellent job installing my new furnace. They were extremely professional and courteous, and cleaned up after themselves. They were careful to explain the new features to me. Excellent job!

Brian and Dan arrived on time and got right to work. They did a great job and explained everything to me. They replaced the furnace and air conditioner. The work was estimated to be completed by 2 p.m. and they were done with everything all cleaned up. I appreciate them wearing booties since I have very light colored basement carpeting. I believe I was quoted a fair price.

Charles Heating and Air Conditioning cleaned our air vents. Matt explained the process and was very professional. He was very knowledgeable and answered all our questions. Excellent quality and customer service.

Gerald B. went above & beyond the call of "duty"! He's professional, knowledgeable, kind & courteous. He listened to me & resolved the plumbing problem & made sure I was happy with everything before he left. Outstanding & extraordinary, and when they say they are the "Nice Guys", they truly are!