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James Henderson Plumbing & Heating

4.8(
48
)
Electrical Baseboard or Wall Heater - Repair, Carpentry Framing - Install, Carpentry Framing - Repair,

About us

Plumbing and Heating Service company in business for over 32 years. We will handle emergency calls to get your systems up and running quickly. When you need a dependable plumbing company, we will be there to service your needs. We will never tell you something has to be done that does not need immediate attention. We offer the best plumbing help and assistance in the region. Additional phone numbers: Suffolk County - 631-478-6406; Nassau County - 516-312-4739.

Business highlights

Emergency services offered
30 years of experience

Services we offer

& Maintenance Calls., Abandoned, Baseboard, Boilers, Burners, Flood Pumping, Frozen Pipe Repair & Thawing, New Zones, Oil Tank Installation, Plumbing & Heating Services – Oil & Gas, Pool Heaters, Tune & Vacuuming, Water Heaters, Water Leaks

Amenities

Emergency Services

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.848 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
8%
3
4%
2
0%
1
0%
Write a review
Showing 1-25 of 48 reviews
Patricia C.
Jan 2018
1.0
$675
Finally they said they’d refund the $215 which included $15 in cash because their guy told me how much to write the check for and left out the taxes – so I gave that part to him in cash. They told me I would get it all back. When I got only the check and not the $15, I called and once again was assured I would get the $15 in the mail. Then James called and left me a voicemail - gave me a song and dance how I was put before so many people on such a cold day, and they did me such a favor, and were so wonderful, and he refunded the $200 as a courtesy, and it just wouldn’t be worth it for them to do all the paperwork it would take to refund me my $15. REALLY JAMES?!!!!
Phil S.
Dec 2017
1.0
never showed originally and called them numerous times back never heard from
Phil S.
Nov 2017
1.0
I have been using Henderson Plumbing and heating for 10 yrs since I moved to Copiague. I've never had a problem til now I had them scheduled to come over 11/14/17 to install a whistle valve on my oil tank. They never showed up I've called them numerous times left detailed messages since then with no response. I called them again on the 24th and they did call back left me a message returned the call since then and haven't gotten a response. I've used them numerous times in the past and never had a problem before til now. I mean if they were busy or if I wasn't a priority I understand that but by them not showing up I haven't been able to get a oil delivery due to the defective valve. At least call me and say what happened or they're too busy etc.....very disappointed
Patricia S.
May 2017
3.0
$125
After pipes were "insulated," they froze again, next time the temperature dropped.
Response from James Henderson Plumbing & Heating

"Hello [Member Name Removed]. It seems we have serviced your home four times since 2014. The last time we visited was October 25, 2016. We looked for a leak but found nothing. You were charged a standard service charge for that day. We do not have any record of ever insulating any of your pipes. If we had insulated pipes, that is never a guarantee that they will not freeze in the colder months. We also do not have any record of you calling to let us know you were having additional problems with any pipes. We are sorry you were not satisfied."

Thomas D.
Apr 2017
5.0
Yes, I recommend this pro
great, and they pointed out long term issues that would need to be addressed sooner or later
Thomas D.
Apr 2017
5.0
Yes, I recommend this pro
smooth! And he was able to point out some long term goals for my very old house that should be addressed sooner or later.
Pat L.
Apr 2017
1.0
Our heating system broke down in the middle of the night. So we called to this firm to hire them. The girl who answered ,seamed nice. We told her about our problem and said that we have a little baby in the house. Our daughter is year and half old. So we needed to get it done right away,cuz outside still is cold at daytime,but nights is even colder. This girl promised that someone will come over the same day from 10am -2pm... So we waited,waited,waited until 2pm... No call,no promised specialist. At 2pm my husband called just to find out what is going on. This firm didn't pick up the phone,so my husband left the message to call him back for an update. Well,nobody called us back and Nobody came. First of all we waisted our day,didn't go to work,waited for them to come and fix the problem. Not only nobody came,but no one even returned the call. Well,thanks to this firm now we will not have heat tonight either and we have a little baby in the cold house. We would have found another firm if we would know how unprofessional this firm is. Very disappointed and left with bad taste in the mouth. I'm not recommending to anybody.
Response from James Henderson Plumbing & Heating

"Unfortunately it was a very busy day as Monday's always are and we do our best to get to everyone. We contacted you and received no answer to let you know we were on our way. The office left you a message and we had to continue on to the next service call. If you had returned our call, you can rest assured we would have been at your home. This is why we always ask for the best possible phone number we can reach you on. I started my day at 5:00 A.M. and did not finish until 10:30 P.M. On April 3rd we had 28 service calls that included other multiple emergencies. We are very sorry we could not connect on Monday but when we cannot confirm that anyone is in fact home at your residence to let us in, we have to move on to other customers that also have no heat. -Henderson Plumbing and Heating"

Michelle M.
Mar 2017
5.0
Yes, I recommend this pro
Bathroom sink faucet handles had worn down an unexpectedly broken. Although ever effort was made to fix and attempts made to replace with new faucet, in the end this company very honestly had to tel us the holes to the faucet were not standard size (hence, no standard replacement faucet would fit) AND the original owner/installer had for some unknown reason cemented the back of the pedestal sink to the wall tile! Yikes! Needless to say, after a lot of dedicated time spent trying figuring what some prior contractor had done ridiculously wrong... we were advised honestly and professionally there wasn't an easy fix (as we called them thinking there was). The hard work and honesty that went into this company's efforts to take apart the old faucet and sink were genuinely appreciated. We would hire them again in an instant! Thank you! (Ps. This review was written closer to the date service performed but for some reason never should up on Angie's List so we rewrote it :) Just wanted to make sure others knew we were very happy with this service!
Peter F.
Nov 2016
4.0
Yes, I recommend this pro
I called James for a quote to replace my gas boiler. It took a couple weeks for us to finally set up a time for him to come over, he seemed very busy but was enthusiastic about getting the work. When he came over, he spent some time with me going over my options. By the time I met with him, I already got a bunch of quotes from other companies so I didn't have many questions for him. But he was very friendly and upbeat, and he said he'd "give me a good price". I didn't end up choosing him for the job for a few reasons. One was he felt so busy that he was in and out of the house within 10 minutes, and he didn't really seem too interested in the details. He also told me I would eventually need a chimney liner and gave me a quote from a friend of his for $1200 (meanwhile all other plumbers I had over said I would NOT need a chimney liner). The last reason I didn't go with him was because he said normally he doesn't show up on the day of the job. He writes down everything that needs done and has his crew take care of everything. I didn't feel comforable with that since I would end up having no idea who these people are or the quality of work that they do. So even though he did give me a decent price of $5600, I thought the quality of equipment and work were in question.
Christy C.
Oct 2016
5.0
Yes, I recommend this pro
$2,500
phenomenal. professional, on time, clean cant say enough
Mrs. S.
Jul 2016
1.0
They didn't ever show up or call. I waited from 11:15 to 5:18. The receptionist called the next morning apologize even though it was not her fault. The owner neglected to show.
John G.
May 2016
5.0
Yes, I recommend this pro
$125
unknown
Frank M.
Apr 2016
5.0
Yes, I recommend this pro
$4,000
Henderson was ref'd to me from a realtor. We discussed the equipment options over the phone, they did an inspection and quoted the job. The boiler was installed a few days later. Overall the job was well done.


Milton F.
Feb 2016
5.0
Yes, I recommend this pro
$136
unknown
Jerry T.
Jan 2016
5.0
Yes, I recommend this pro
$700
Experience overall was great from the time I called to the job was finished. Would recommend to family and friends
Yow-Ning C.
Jan 2016
4.0
Yes, I recommend this pro
$500
unknown
Simone L.
Oct 2015
5.0
Yes, I recommend this pro
$125
I was able to get a next day appointment. Very professional and were able to figure out the issue right away. Also installed a new thermostat for me.
Phyllis C.
Sep 2015
5.0
Yes, I recommend this pro
unknown
Lori K.
Jul 2015
5.0
Yes, I recommend this pro
$200
unknown
Lance S.
Jul 2015
5.0
Yes, I recommend this pro
$330
unknown
Kathy C.
Jun 2015
5.0
Yes, I recommend this pro
$200
Danny was the name of the technician and he was prompt, professional and very helpful.  I was more than pleased with his service.
Richard M.
Jun 2015
5.0
Yes, I recommend this pro
unknown
Joel K.
Jun 2015
5.0
Yes, I recommend this pro
unknown
Mark A.
Jun 2015
3.0
$1,000
unknown
Response from James Henderson Plumbing & Heating

"We are so sorry that you were not happy with our services. That being said, when i saw your review I did some research of the work done. We keep logs of all incoming calls and I see no indication that you attempted to contact us with a flood issue. We pride ourselves with the reputation that we have and would not do anything to jeopardize it. We stand by our work and would have been there had we known you were in need of repair work. We hope you reconsider and continue to use our services."

Mary S.
Jun 2015
5.0
Yes, I recommend this pro
$350
Went great. Did what they had to do and left.
Showing 1-25 of 48

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

James Henderson Plumbing & Heating is currently rated 4.8 overall out of 5.
James Henderson Plumbing & Heating accepts the following forms of payment: CreditCard
No, James Henderson Plumbing & Heating does not offer free project estimates.
No, James Henderson Plumbing & Heating does not offer eco-friendly accreditations.
No, James Henderson Plumbing & Heating does not offer a senior discount.
Yes, James Henderson Plumbing & Heating offers emergency services.
No, James Henderson Plumbing & Heating does not offer warranties.

Contact Information

9 Brooktree Cir, Lindenhurst, NY 11757

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