HAMILTON IVES

well, it went fine because i sent them away! SCAM AVOIDED!!!

Scam Alert! I should have known better when called about a chimney cleaning for $49 and the technician at the door in under an hour, but I let them come. Of course my chimney flue was fine ( he didn't have any desire to clean it) but my furnace flue needed to be replaced immediately - normally $3200 but today only $2900. We declined and said we would talk with the furnace company before deciding... quick exit -no charge.

It is horrible. I am in contact with them. The town plumbing inspector is involved, along with my oil company. I am trying to recoup the cost. I still have to have my furnace replaced and the correct size flues replaced. All they say to me is that if I want to file a claim with their insurance company to go ahead, and they have not been cooperative at all. I have found out that they have been doing this to a lot of people. I will be following this through till the end because you can't just be dropping in 30 feet of flue liner when someone don't need it. My house is 17 years old and there are 100 year old houses out there with chimneys that haven't fallen apart. I don't like they way they have been with me on the phone. I don't like that asked for a check or cash and cashed the check within an hour after they left the house. I understand that they service people in 4 different states and when you call the local number the person you are speaking to is actually in Long Island, New York. They said they would have a quality control person come over the next day to look at things, so I told them the hours that I wouldn't be home and the person came anyway. When I called to tell them they came when I said that I wouldn't be home, she said well he is down in New Jersey; I live in Massachusetts, we were in the middle of a snow storm, and suddenly this guy is in New Jersey?!