SEARS HOME IMPROVEMENT

The project managers never called me once despite numerous calls to that office . I prehaps spoke once to a live secretary who promised the manager(Adam Ostrander )would call . When I got no response I called again and left many voice mails for him and others on the list and never got a response once . The installer got in touch with Tom Squires who was supposed to become the project manager . He called and apologized for the lack of response and tried to answer my questions . He ultimately did not become manager and a different person (Kyle Hutson)called and was responsive to me . The project dragged out to the end of August and was finally finished on or about the 26th of August. After some negotiation I did receive a discount off the original price for all my trouble . 
In general,I was satisfied with the final product but over the next few weeks I noticed some spots that were not covered and tried to contact Mr . Hutson and first there was message that his message box was full on his voicemail . The second time I called his number was disconnected . Last week I called Customer service at Sears and they took down my complaint and said they would put in a work order . I have yet to hear from anyone .
 I will never do business with Sears again on any project and I warn anyone else to be very wary of having any home project by Sears especially in the Albany area.

We had taken  the day off from work to meet the repairman and then got a phone call to say that the repairman wouldn't be coming that day, but the next, so we lost TWO work days, which kind of sucked.
When the repairman arrived, he was professional and did his job well.

I thought the price quoted was high. The person who was here never locked in a price.  The contract indicated that there was room to add additional charges. He spent four hours giving a sales pitch. It was thorough but just too long. I would consider getting a quote from them in the future.

I was really pleased with the work they did.

They did not show up for the appointment that we set up. They gave me a timeslot from 1-5 and after no one showed up, at 6 o clock I called them. They told me that they rescheduled me since they didn?t have anyone in my area for that day, but I hadn?t talked to anyone about this rescheduling and they told me to make a new appointment. I spoke with a supervisor and they were all very apologetic, but a courtesy call would have been nice since I stayed home all day waiting. I understand that things come up, but since they did not call I was dissatisfied.  When I called them at 6 after speaking with 3 different people, they fit me in for the very next day. When he came, he didn?t have the part he needed, but once he went out to get the part and returned he was able to fix it. The repair main was professional, pleasant, and nice, and the washer is working fine now.

Everything went well. They are first on our list if we need something done around the house. Their prices are outstanding as well.