Orkin Pest Control

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We would recommend them to family and friends if they needed something like that. They are in and out really quickly. They usually send out the same person.

We are okay with them and we would recommend them. We had some problems and after they started coming, they went away. They are doing a good job for us.

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Sprayed our house quarterly to make sure that we didn't get bugs, etc. They would claim that they showed up and no one answered the door so they sprayed the outside of the house. I was home each time they claimed this! I would call to reschedule and it would be a no show. I finally got tired of paying the quarterly bill for services I didn't think were being rendered and canceled the contract.

I requested that Orkin come and spray my yard to reduce the mosquito population and any deer ticks, as I had been bitten by a deer tick at the end of June which required antibiotic treatment and I wanted to avoid further bites. A rep came out on June 28 and said their Talstar product would work on both pests, and that if I wanted they could come out again in August to repeat the treatment. I opted to see how this first treatment went before I decided on more, especially since he said it was getting to the end of the season anyway. He said he could not apply it that day though, because it was expected to rain in the next few hours and that there would not be enough time to let the product dry and it could be washed away. I gave him my credit card and he wrote the number down on his paperwork. I also requested an MSDS sheet for the product used and signed a form thus requesting it. He said flags would be put up on the yard so i and neighbors would know to stay off the lawn until it dried.
Due to rain, Orkin was unable to spray on the re-scheduled date of June 29. They said they would call when they had an opening in dry weather. On July 3, I got a call on my cell phone from an Orkin Technician stating he was at my house and ready to spray. I questioned whether that was a good idea, because I thought it was supposed to rain soon and where I was there were dark clouds overhead. The technician said it would be fine, it wasn't supposed to rain and no clouds at my house. I arrived home at 2:30pm that day and it was raining so hard that water was running off the driveway. The note in my door from Orkin said the tech got there at 11:30 and finished at 12:20pm. So it rained within about 2 hours of applying the product. The first technician I spoke to said it shouldn't be applied if rain was expected that day. I read labels online for the Talstar product, and it is not supposed to be applied during or within a day of rain. I immediately called Orkin (that same day on July 3) and told them that I had just come home and it was raining and I was concerned that the application of insecticide would be ineffective. The woman who answered the phone thought it would be all right but to call if I had any problems. I decided to give it a try and see. Note that I never received an MSDS sheet and no flags were put up in my lawn as promised.




There was no reduction in the mosquito population in the days following the application. I called again on July 23, 26, 29 or 30, Aug 6, and August 15 and 16th to try and resolve this matter. I had difficulty getting in touch with a service manager who could resolve the problem. When I did get through on the 26th, the gentleman (I believe it was Damien), said someone would be out the following week and I would get a call beforehand. On July 29 or 30 an Orkin tech came by and asked if I wanted my yard sprayed again for an additional $176. I told him that I thought I was not to be charged for the re-application but he knew nothing about that as the office told him to bill me. I explained that the product was misapplied the first time and didn't work so I was not going to pay any more money for their mistake. He seemed to agree that the product should not have been applied on a rainy day and called the office on his cell phone to let me talk to them. The woman on the phone listened very politely and professionally and said she would get a service manager to call me back as no one was available that afternoon.



On August 6, having heard no response yet, I went out and bought some mosquito, deer tick, and insect yard spray concentrate and applied it myself using my garden hose. That did dramatically cut down on the mosquito population as soon as the next day.
I called the service manager, Damien, on August 6th, and he said that he had told the technicians not to spray on rainy days and that someone should have been to my house by the end of July. I said yes, someone was here but he wanted me to pay for the service which I refused to do. Damien said that the tech should have done the service for free. I agreed. Then Damien said that since it was August now, he couldn't re-apply the insecticide at no charge because the warranty was only for July. Then he said that he didn't want to send someone out just to have me complain again. I told him that if his people could read a label and follow instructions (don't apply on rainy days) then I wouldn't complain. He continued to argue with me and I became very angry as I felt that he was calling me a liar. So I handed the phone over to my husband, who said that after Damien argued some more he finally stated that he could do nothing for us until his boss got back from vacation the following week. The next day, on August 7th, another Orkin technician showed up and wanted to spray my yard for $176. He didn't know anything about my complaints.


Thursday afternoon on August 15th, Damien called when we weren't home and left a message. We called back around 4:30pm and left a message as he wasn't available. On August 16th around 3pm, we called again asking for Damien who immediately returned our call. He said that since our credit card had not been billed, we would not be charged for the service in question but will pay the normal amount for our next services. We explained that that was fine, but there won't be any more services. He countered that we must have signed a contract for a seasonal service plan (of which this was just the first visit) and that he would have to find the paperwork to prove that. I don't believe I signed any such contract, as I specifically requested only one treatment. At any rate, after the way we were treated I don't want them on my property ever again. Damien finally agreed that they would not charge for the service and would not come again.


Bottom line is that the product was not applied correctly and consequently the results were very poor. I understand that they have no control over the weather, but they were very reluctant to work out any solution and it took many phone calls from me to get the situation resolved.

No audio.

They come out every two months. They call you the day before they come and give you a timeframe and they're usually right there within that time. The person who comes to me is very courteous, very friendly, and seems to do a good job. I have no complaints about them.

The person I have now, whose name is Chris, is very good. He is dependable, there all the time and is very pleasant; that is working out well. I will use them again in the future.

They've been responsive and professional. The quality of the work they do is excellent.

They are professional. They do a great job. They come quarterly. They found mice and they took care of this. I hire them to come quarterly. They take care of everything. The around of my home.

I would rate them high overall.

They had to call an cancel their first appointment, which I wasn't happy about. The wasp nest was in a little girl's bedroom.

The service has been great. We pay them quarterly and they are a little expensive. They are very professional. It's not a particularly tough job to spray. They are very prompt and very proactive in setting traps and seeing what I need.

We had noticed the signs of bed bug infestation (red and black spots on our sheets which we initially thought was rust in the washing machine) several months before we realized they were signs of bed bugs. Once we discovered what they were, I woke up early and found/killed a dozen on my bed in one morning. We called several exterminators rated highly on Angies List. Orkin was the most expensive contractor we contacted but their return-until-problem-gone approach has paid off in the long run over less expensive contractors. I would definitely recommend them. We called Orkin on a Thursday and set up an appointment for the next day. We emptied all of our drawers and closets, we removed the curtains from our windows and the wall hangings from our walls and stripped the beds down to bare mattresses and box springs. We put everything in black plastic bags and brought them outside. It felt like we were moving out of our house. Orkin's first visit was a Friday evening - they sprayed all the bedroom furniture inside and out, put bed-bug covers on all of our mattresses, treated the walls, window and door casings, and baseboards. They discovered evidence of a bat in the attic and determined the infestation to most likely be bat bugs. They said they would be making several more visits before the bugs are gone. I did a DIY exclusion on the bat and have seen no evidence of a bat since. Second visit was another spray in the bedrooms and in the attic. We threw away our headboard, bedroom carpeting, clock radios and several picture frames that were hanging on the wall. Third visit was another spray along with putting interceptors under the feet of each bed. Fourth visit was to drill holes in walls along the baseboard and puff a residual powder into the wall cavities. Fifth visit was a spray in all bedrooms Sixth visit was a dust inside the wall cavities again After the 5th visit we were seeing a bug occasionally (every couple days or so) visits but it is improving. It has been 2 days since the 6th visit and we haven't seen anything yet. Let's hope they're gone. We still have most of our clothes in sealed plastic storage bins in the basement and dining room and haven't yet put our curtains back up. It will take awhile before our house feels like a home again. Bed/bat bugs are nasty. Frank, Rob, and Dan are very professional and diligent and are sensitive to the emotional impact these critters can cause a family. I would never wish bed/bat bugs on anyone but if you do find you are plagued with them, I would recommend Orkin. And, if you find red and black dots on your sheets you have bed bugs. Don't wait to call!

We hired Orkin to find what we thought was a rodent problem in the flower bed and into the basement, turns out it was carpenter ants. Signed 1 year contract for spiders, carpenter ants, rodents and a few other bugs in 7/08. Starting in 2/09 we have had more spiders (really big hairy spiders that we have NEVER seen before) and carpenter ants than ever before (killing 10-12 an hour) - they don't seem overly concerned and can't seem to get rid of them.

They seemed a little more truthful than another company that had given us a quote. They told us that we did not need a lot of the services the other company had said we needed. The responded quickly and did what they said they were going to do which had to do with termites. They came back a second time to take a look and will be back another time soon.

I have used them for 20 years now and initially I had a hard time with them. Recently they have been great for me and seem to do a good job. I haven't seen any ants since they have been spraying and I typically only see them when it is about time for them to come and spray again. They wear uniforms when they come and they are very professional. I am happy with the service they are providing now.

They are a little pricey however they do come out on the same day I call them. They charge extra for mosquitoes and I can tell when it's time to call them out again. The mosquitoes start to eat me alive. They are worth every penny I pay to them.

We like the way they conduct their business. The customer service is excellent and helpful. They call us ahead of time when they see that it's time to come. We don't have to worry about calling them. This system works very well for us.

IT WAS FINE, THEY COME OUT ONCE EVERY SIX MONTHS. THEY SPRAY FOR TERMITES AND ANTS. THEY DO A GREAT JOB. I'M HAPPY WITH THE SERVICE THAT I RECEIVED FROM THEM

HE IS PROMPT. HE IS ALSO VERY POLITE. HE DOES A THOROUGH JOB. HE IS RESPONSIVE TO MY REQUESTS. HE HAS HAD TO COME BETWEEN REGULAR VISITS WHEN WE NOTICE SOME UNUSUAL ACTIVITY. WE SCHEDULE HIM AND HE COMES ON TIME. HE ALWAYS DOES THE SAME GOOD JOB. I THINK THE PRICE IS FAIR.

THEY SAID IT WOULD BE $40 TO COME AND GRADE THE ANTS TO SEE WHAT KIND THEY WERE. THE NEXT THING I KNEW, IT WAS A CONTRACT FOR $275. WE STILL HAVEN'T GOTTEN RID OF THE ANTS.

THEY WERE VERY DEPENDABLE AND THEY RID OUR HOUSE OF SPIDERS. THE PEOPLE WHO CAME OUT DID THEIR JOB WELL AND DID NOT SPEND A LOT OF EXTRA TIME. I FEEL THE PRICE WAS FAIR.

I HAD AN ABOVE AVERAGE EXPERIENCE WITH THEIR SERVICE. THEY RESPONDED QUICKLY AND THEY DID WHAT THEY SAID THEY WERE GOING TO DO. THE PRICE IS A LITTLE BIT HIGH, PLUS THERE WAS A CONTRACT COMMITMENT.