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WNY Plumbing
Plumbing for a Remodel or Addition - Install, Septic System - Install or Replace, Septic System Repair,
About us
Western New York Plumbing Co. was started in 1960. The business was quickly expanded when they were awarded 1970’s apartment projects like Slate Bottom Creek and Garden Village Apartments and as a New Home building boom started in Cheektowaga, Lancaster and Amherst. The company focus shifted to Single Family New Construction where our reputation for quality and innovation evolved. Today, Western New York Plumbing Co Owners Dan Greene & Barrett Greene continue their father’s dream and share the passion for quality product and exceptional service.
Business highlights
65 years of experience
Services we offer
General Indoor Plumbing Install & Repairs., Sump Pumps, Water Heater Replacement, Water Treatment
Accepted Payment Methods
- CreditCard
Reviews
4.511 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 9% | ||
| 0% | ||
| 0% | ||
| 9% |
Showing 1-11 of 11 reviews
Anita B.
Nov 2019
I contacted WNY Plumbing to get an estimate to do plumbing so that I could have a washing machine and laundry sink in my basement. There was no set up for this. The plumber did all the plumbing work including installation of a pump. When they originally gave me the estimate they said the job might take a little less time and if it did the price would be reduced. The plumber was very efficient and organized. This meant my job was done in less time and I paid less than originally estimated. I appreciated the honesty and good work. I would recommend them to others and would use them again.
John H.
Feb 2016
unknown
Peter C.
Jul 2015
unknown
Response from WNY Plumbing
"Thank you for the honest feed back! We are always looking to better our company and look forward to helping you in the future... : )"
Samuel L.
Mar 2015
Contacted WNY Plumbing to replace our hot water tank, which was about 14 yrs old. Pricing was very upfront, stated over the phone & on their website. Plumber arrived at expected time, answered questions that we had. Was professional, polite & cleaned up work area nicely. Price was a bit higher than stated because of some additional work done. Would hire them again.
Response from WNY Plumbing
"[removed member name] - Thanks for your feedback! Please contact us again if you need service with any other plumbing related issues."
Barbara B.
Feb 2015
unknown
Response from WNY Plumbing
"Thank you for the "A" rating!!! Our Service Technician appreciated your feed back too! Call us the next time you need help..."
John J.
Jan 2015
unknown
Response from WNY Plumbing
"Thank you for taking the time to rate us on Angies List. We appreciate your thoughtfulness and business!"
Bill F.
Jun 2014
The service tech Ryan, as well as the gentleman in the office, with whom I had discussions regarding the features of a traditional tank vs tankless water heaters, were both excellent. I found them to be extremely professional and knowledgeable. The tank which I initially ordered turned out to be on back order. However, there was a tank which was practically the same; it just had a different brand plate that they would be able to install if I didn't want to wait for the brand I ordered to come in. The gentleman in the office assured me that the tanks were made in the same factory, just used different branding, as he has visited the factory himself in the past.
I would whole-heartedly recommend WNY Plumbing. I found their prices to be on par with the quality of the product they installed. (That is, they weren't the cheapest, but I also did not order the cheapest tank. I would rather pay a little more for quality.)
I would whole-heartedly recommend WNY Plumbing. I found their prices to be on par with the quality of the product they installed. (That is, they weren't the cheapest, but I also did not order the cheapest tank. I would rather pay a little more for quality.)
Response from WNY Plumbing
"Thank you for your feed back. Our Service Technicians really like to hear back from a customer...it means a lot!"
Michelle A.
May 2013
Went well. Would recommend using them. I've had them at my house for two different jobs and have been happy twice.
Response from WNY Plumbing
"Thank You! Please call us again for your next plumbing service...! We appreciate your feed back!"
Karin P.
Dec 2012
Since the install, we have had MULTIPLE issues that have resulted from
illegal plumbing practices. Our master bathroom now has to be entirely
re-plumbed due to illegal T fittings under the toilet, having the shower
and bathtub upstream of the toilet and having the toilet plumbing run
INTO the vent stack (illegal). There is also no pitch to the sewer lines, so the water does
not flow. All of this is not consistent with standard plumbing
practice, and the T joint is reportedly illegal to use under a toilet in
the state of NY (should have been a and quot;Jand quot;, and the shower and bathtub downstream of the toilet with a Y fitting). They also used substandard piping for the water lines,
not IPEX, the type of which is usually run only in trailer parks, not
$400k homes. Within 1 month of moving in, our sump pump failed and
flooded our basement, and they refused to take responsibility, stating
that we had somehow dislodged the float. They also blamed all the
episodes of the flooding into the kitchen on leaking tile grout in the
shower, which was not true. The entire master bath now has to be
re-done, as well as the entire kitchen ceiling, as there is mold damage
from multiple flooding episodes. In a home that is less than 4 years old. Interestingly, our builder no longer uses this company. I am not surprised.
illegal plumbing practices. Our master bathroom now has to be entirely
re-plumbed due to illegal T fittings under the toilet, having the shower
and bathtub upstream of the toilet and having the toilet plumbing run
INTO the vent stack (illegal). There is also no pitch to the sewer lines, so the water does
not flow. All of this is not consistent with standard plumbing
practice, and the T joint is reportedly illegal to use under a toilet in
the state of NY (should have been a and quot;Jand quot;, and the shower and bathtub downstream of the toilet with a Y fitting). They also used substandard piping for the water lines,
not IPEX, the type of which is usually run only in trailer parks, not
$400k homes. Within 1 month of moving in, our sump pump failed and
flooded our basement, and they refused to take responsibility, stating
that we had somehow dislodged the float. They also blamed all the
episodes of the flooding into the kitchen on leaking tile grout in the
shower, which was not true. The entire master bath now has to be
re-done, as well as the entire kitchen ceiling, as there is mold damage
from multiple flooding episodes. In a home that is less than 4 years old. Interestingly, our builder no longer uses this company. I am not surprised.
Response from WNY Plumbing
"About WNY Plumbing: Last year (2013), we installed the interior plumbing in 250+ Single Family New Homes in Western New York. We install the majority of the plumbing for the following builder customers; Marrano Homes, Forbes Capretto Homes, Natale Builders, Julius Blum Builders, Tesmer Builders, Z-Custom Builders, Burke Builders, Rubino Builders and Grau Builders. We also work with many other Builders, Developers, Remodelers and Private Owners. Some Facts: The Interior Plumbing in this New Home was inspected by The Town of Orchard Park before insulation/drywall. We installed FlowGuard Gold CPVC water supply at this home, 80% of our Builder Customers (noted above) use this product. This is uncomfortable, but here is what happened... August 2008 – WNY Plumbing completed their Interior Plumbing. September 2008 – The under-mounted kitchen sink fell from the counter top, the Counter Top Installer did not follow manufacturer instructions when installing the sink (using appropriate clip). That same day, we repaired a hole drilled into the waste line, drilled by the Electrician. August 2009 - The basement flooded...4” of water. There was Construction Debris in the sump pump pit, the pump impeller jammed causing the pump to fail. January 2010 – WNY Plumbing repaired a hole in a waste pipe in a closet; the Shelving Contractor installed a bracket screw into the waste pipe. March 2010 – WNY Plumbing received a call the Master Shower was leaking, we determined it was the Tile Floor Contractor by running water directly into the drain opening for 30+ minutes with no leak through the ceiling...the ceiling only leaked when water was directed onto the tile shower floor. We have had ethical and organizational issues with this builder in the past; we did not accept blame for problems caused by the builder or other contractors...that is why we no longer work for this builder. We are very sorry this happened to [member name removed]."
Kathleen M.
Jul 2012
Very well
Response from WNY Plumbing
"Thank you for the feed back. Our Service Technicians really appreciate kind words from our customers! Tell your friends to "like us" on FB to save money on their next service!"
John N.
Feb 2012
They were very professional. I needed to have this done. I had pipes that broke and were leaking onto the side of the house. I had to pay the holiday charge, which was the stated rate. I chose to do this so I'm not complaining about that. They are a very good company.
Response from WNY Plumbing
"Thanks for the comments...next time we'll try to do the work during regular hours..."
Licensing
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FAQ
WNY Plumbing is currently rated 4.5 overall out of 5.
WNY Plumbing accepts the following forms of payment: CreditCard
No, WNY Plumbing does not offer free project estimates.
No, WNY Plumbing does not offer eco-friendly accreditations.
No, WNY Plumbing does not offer a senior discount.
No, WNY Plumbing does not offer emergency services.
No, WNY Plumbing does not offer warranties.