Tech Smiths

I was very reassured when I took the computer in, and left it for them to evaluate. In my discussions with them I could see they had the expertise to find the issues and most likely recover data either from the drive or the backup. I also knew that there could be a lot of data that couldn't be recovered. The odds weren't good. They were able to get the majority of my data from the original hard drive. I had discs for most of my programs and some could be downloaded later. I was very impressed with their ability to get my computer back with 90-95% of the data needed. No vital data was lost. I did get a new hard drive and a new upgraded Windows 7 operating system. I was very pleased that they were able to get my Office Outlook emails and data transferred to the new hard drive. It had 133 business contacts and saved emails to document transactions. It is difficult to be patient when so much vital data is involved. It took 6 business days to restore the computer which I felt was reasonable. I considered paying for expedited service, but I had no immediate deadlines coming up and felt 5 business days was reasonable at the time. If I had immediate deadlines I would have paid the fee as it was reasonable.

I called the guy twice and he was about to come out but I was disappointed and I never called them back. He gave me a quote that was lower than normal and I am a cripple so he was going to come over here and do the work. Then there was nothing beyond that, I guess I was too little for him. I was upset because he never called me back. There was no communication and that kind of upset me. They were very nice on the phone and they seemed sympathetic to my needs but obviously they weren't because there was nothing that came out of the phone call. They understood what I was talking about. I do not even know if the quote in itself was real because if they are not going to do what they say and get back to me or make time for it. I did not want to drop him because he sounded like he was interested in doing it, he knew what I was talking about but there was no return call so I called them back. I could go nowhere because he was out so I left a message and it wasn't returned. They gave me the quote right away but I don't think it was real.

It went very well. Tech Smiths called me to advise me not to repair the old laptop. When I arrived, they gave me a carrier with my Solid State Drive inside and a cable to plug into my new Mac. Autumn gave me directions and answered all my questions. I trust the folks at Tech Smiths and recommend them highly as a computer repair company.

Tech Smiths returned my SSD in a USB 2.0 carrier which I was able to plug into my new Mac. The transfer went flawlessly thanks to instructions from Autumn. They saved me a lot of money and I was able to put the money it would have cost to repairing the older technology Mac to a new one. I trust Tech Smiths implicitly and recommend them highly.

By the way, they have moved to Kingston, New York.

Tech Smiths
45 North Front Street
Kingston, NY 12401
phone: (845) 443-4866
email: [email protected]