Carl Bell Plumbing & Heating

Do NOT use Carl Bell Plumbing and Heating. They utilize deceptive business practices and do NOT finish the job that they are paid for. We had Mr. Bell install a heat pump system to our new home. Not only did he not finish the job despite being paid tens of thousands of dollars, the work he did perform had to be ripped out to be corrected. We were also sold an incorrect heat pump unit that was not produced for the cold weather here in upstate New York but for North Carolina as Mr. Bell gleefully informed me. Despite promising to sell us the correct cold weather unit at cost, that has yet to materialize. After we hired another HVAC company to help us, we found out that despite paying Mr. Bell to install duct work to the second floor or our home, the heat/air was actually not hooked up and was diverted away to the first floor. Mr. Bell did not even install a working thermostat to our second floor, claiming we needed to buy from him a second heat pump unit for it to work. That was a lie. We had to completely redo the duct work as it was the wrong size and shape for the job, costing us over ten thousand dollars! Mr. Bell refuses to help us in anyway. He left us for a year both freezing and sweltering because he wanted us to spend more money for another unit that was not needed. Run do not walk away from Carl Bell Plumbing and Heating. You do not want to go through what we have had to endure. I would leave zero stars if that was an option.

handled unforeseen problems very well worked hard to repair parts of old unit so that we did not need to replace entire new systewm

Carl picked up the phone when I called and came over the next day to review the job and provide an estimate. I was impressed with his friendly manner, obvious knowledge, and the reasonable price. I hired him to follow through and, a week or so later, he came over and replaced a total of six valves, plus replaced the leaking pipe. I did have to call a couple of times to nail down the schedule, for which Carl apologized as he was handling a customer emergency. Overall, however, he did excellent work and was a pleasure to deal with.

Had to call Carl Bell for a heating/plumbing emergency -- a boiler and heating system that wouldn't hold any pressure (looked at twice by someone else to no avail).  Carl came an hour or so after my call and was absolutely great!  After taking the time to figure out my plumbing system and finding the broken, leaking pipe that no one else could find (and crawling under the house to do it!), Carl put a temporary fix in place, so that the boiler and hot water pipes would hold pressure.  He sent his team out the next day to replace the pipe with a heavy duty pipe suitable for an unexposed crawl space and flush the system with antifreeze to prevent damage in the future.  His team was as great as he was and fixed everything in a timely fashion.  Carl and team were prompt, courteous, friendly and efficient!  Would and have recommended Carl Bell highly!