Freedom Burner Service Inc

Technician took care of servicing my heating system without a hitch. He showed up at the agreed time and there was no hassle about appointment times. The office monitors my usage and delivers to make sure that I don't run out of oil. There pricing is competitive with the lowest in the industry around my area. I wish I had found them earlier.

I was looking for a new oil company to deliver oil and service my furnace. The furnace was having an issue that needed attention. I hoped to find an honest, professional, and very knowledgeable company, if it existed. That is when I spoke with a neighbor who recommended Freedom Burner Service. I immediately called and spoke with Gwen, the owner’s wife, and I was able to schedule an appointment with ease. Gwen is very sweet and reassuring. Nelson, the serviceman, arrived on time (which never happened with the past companies). My furnace was thoroughly cleaned and after a thorough inspection the part having an issue was identified. The part was replaced shortly thereafter. Nelson is extremely knowledgeable and took the time to explain everything he was going to do. Never once did I feel anything was being rushed. I only wish I had found Freedom Burner Services much sooner. It is with a deep exhale, I now know I have found the company I can rely on.

Perfect! The job took a few days. They had to disconnect the old burner, and put together the new one, and get it up and running. We were never out of heat or hot water while it was being done. It was the cleanest job I have ever seen for such a complex replacement. These guys know what they are doing! On time and efficient.They are a family owned business and are easy to get in touch with. They always answer their phone! They are also the nicest people you would ever want to deal with. I have known them for over 10 years and would never go to any other company.

Excellent as usual. They are personable and professional. Every time they come they are efficient and the work is pristine. They are the best and we recommend you choose them!

When you work with a smaller company you get the privilege of having the owner come to your house. Glen was extremely knowledgeable, professional, clean and prompt. His prices are competitive and he is on site to make sure the job is done correctly. He and his wife are a pleasure to work with. I highly recommend Freedom Oil.

Great always more than helpful and the knowledge they have and share is beyond any other service company I have hired in the past. Since I First hired Freedom Oil I have joined their service plan and will only use them for my boiler and burner. Great family business and excellent customer service. One of the few that no matter who you get they all go above and beyond each and every time.

the work went very smoothly and completed with the quality that I expect.

Wow. Companies like Freedom are getting rarer and rarer as the days go on. They are truly exceptional. I bought a house and moved in on Memorial Day Weekend, only to find the house had no hot water. Obviously we didn't need the heat, so this was my only indication that something was amiss. With an infant, hot water is important. After trying a few companies that would not come out for a couple days, I was recommended to Freedom Oil. "No problem," they said, and Nelson came a short while later. Apparently the motor seized, and the boiler would not ignite. Nelson showed me everything, and explained to me what to do the next time this happens so I can save on a service call. Nelson got it up and running, checked the oil quality, chatted a bit, and then went on his merry way, with me having hot water. The following week it happened again. I went through Nelson's checklist and for some reason I still couldn't get it running. I called Gwen (VERY pleasant) who then sent over Glen for a service call. Glen further investigated the issue, and discovered a number of disturbing things. For one, the (forgive me for my layman terms) the thing that would ignite the motor was faulty. In addition, the fuel filter was too small for such a big system. Furthermore, after the burner would shut off, the oil still flowed into the combustion chamber (super dangerous). He showed me that certain valves were placed on the wrong sides, and showed how the radiant heating setup was awful. We discussed the different options at-length. We could do a piecemeal replacing parts here and there on a 40 year old boiler, and hope it solves any problem. We could install a new boiler with a water coil inside for hot water, but not as efficient, or we could install the "Cadillac" of boilers with an additional zone of heat to run through a brand new turbo max water heater. Glen never once pushed me, pressured me, tried to convince me, etc. what to do. He laid out the three scenarios and the prices (which are amazing, by the way), and let me decide. I decided on option three. We now have a Biasi boiler, an additional fourth heating zone to heat our new Turbomax water heater, as well as a new adjustable radiant heat manifold. Glen even replaced the lines going into the oil tank! This was a four day job, and we never went a day without having hot water despite swapping boilers. The work Freedom did was like a work of art. You could tell Glen has a real passion about what he does, and doing what's best (and right) for his clients. Nelson is amazing as well, and will explain things to you even if you're having a hard time understanding and he has to explain again and again. This was the first time I dealt with a company in the trades where I was genuinely sad when the work was done and it was time for them to leave. Freedom, Glen, Gwen, and Nelson are just so pleasant, it's like they're family when they're there. Luckily I haven't seen them since the install since everything is working perfectly. I do look forward to working with them in the future for oil deliveries and maintenance! **Pictures were from the work in progress and not the actual finished project

Great service- they explained everything thoroughly and I will definitely use them again

Great company to deal with for home delivery oil and burner service! Gwen was very helpful in the office and answered all my questions. The service tech was extremely knowledagble and really cares about his work. Everything was left clean and working great... Thank you!

Greg from Freedom Burner was most professional, reasonable, honest, straight forward, realistic- easily understood, respectful, no 'quick sale talk', (he looks out for the customer's best interest) punctual, informative- prior to every step of the way, as well as afterward, explaining the workings of the new boiler. (I am also about to have him remove my old oil tank, and replace it with a new one- I will give another separate review for that.) Most importantly: his installation of the oil boiler is absolutely perfect. There's no other word for it, he is a perfectionist! As you can see from the picture, it's a brilliant work of art! He obviously loves his work, which is a blessing.. My old 'clunker' was massive and as he’d determined, it had at one time been a coal boiler converted into an oil boiler; it was wasting so much energy and oil. The newly installed Slant Fin Intrepid 3-section Oil Boiler is quiet, efficient, and beautiful by comparison. It's manufacturing plant is located right on Long Island- so it’s optimal for servicing / part replacement and a good price for the value. Greg owns one himself, and so far has kept it running like a charm for 20 yrs- he expects it to continue for another 20 yrs, as it is serviced by himself! Slant Fin's oil boiler's efficiency is 86% which is excellent. His price was very reasonable and fair and he is both licensed / insured. Let me put it to you this way: You cannot possibly get better service than this; it's not possible. And if you do find such honesty and experience, you will pay dearly for it! By far, Greg from Freedom Burner was the best choice I'd ever made in having workers come into my home. It was much like having 'family' - Greg is quiet and unassuming; my trust level having risen to 100%. (and for me, personally, that's saying a lot!) Greg and Freedom Burner is # 1 in my book, and will always be. His wife, Gwen is his business partner and answers the phone; a lovely accompaniment to the business, as I enjoyed talking with her! She was able to respond to most of my questions and was extremely helpful in listening to all of my needs; she carefully relayed the messages to Greg and always got back to me. If I choose to move, I wish I could take his service with me! Best wishes for this business, as it has been built purely by his own integrity, knowledge, sweat, blood and experience- all word of mouth- and having been done so for 40+ yrs! This is 'The Guy'!!! (631) 265-2002.

The experience was good. The pricing was what I expected.

Everything was done very well. We had clear discussions of what did (and did not!) need to be done, and in the end the price was very reasonable. We will likely only use this company in the future.

They are absolutely the finest and most honest company anybody will work with. They are very wonderful people. It is always well-done. They have the best price. They absolutely do the right thing always. They are honest. The price is very competitive.

It went great. Well, ... as great as a not working boiler furnace can be. It really sucks when things break. Especially when you don't live in the house.

Excellent service. Will definately use him again.

Glen showed up just as scheduled, and put some serious time into his work. All I can say is how impressed I was. He explained every procedure that he was doing, and it became obvious that he took pride in his work. In the past most other technicians spent maybe 45 minutes at the house working on the heater and burner...Glen was a solid 3 hours. His expertise and knowledge are exceptional. All I can say is how happy I am with the service!! I'm so thankful that I found the company. I highly recommend them.

Excellent! A complete tuneup, replacement parts, professional, courteous and efficient service. Freedom Burner Service has been servicing our oil burner and delivering oil since the 1990's. We highly recommend Freedom Burner Service, Inc.

I came across Glen about 10 years ago because I put in a high end Buderus boiler at my old house. The thing had a lot of computer controls and a lot of bells and whistles that your average guy couldn't handle. The system was not installed properly by another contractor and I was having problems. I gave up on the other guy and asked a supply house for a referral. I called Glen and all was taken care off. The system finally did what it was supposed to and he has serviced it annually since. I also own many rental properties that are all heated with oil and Freedom takes care of all of that as well. I often have told Glen that he is not charging me enough and I was serious. He really goes above and beyond and I am happy to support a family business that cares and is honest. For conversions especially he goes out of his way to ensure the best possible job. He does not cut corners. There are a lot of areas where corners can be cut, Cheap fittings, cheap valves, using fewer valves that would make future service difficult, this is not what he does. Glen treats your house as if it is his. I really respect him for that.

We called, set-up appointment, they came when they said!! Very clean did a great job, very friendly. Will only use Freedom since 1998

The services provided by Freedom Burner are consistently very good to excellent and often outstanding.

I have been using Freedom Service for years - they are used when Hurricane Sandy hit us on Long Island. When was down to me to get me up running, flooded roads, etc.

I've owned 3 homes on L.I. since 1961 and all the major oil companies I used proved incompetent. I discovered Freedom Burner Service in 2006. They replaced everything leaving the basement immaculate. My poorly insualated home is warm in Winter for the first time.

Glen is not only a great boiler/burner technician, but also a great guy. He has taken care of my heating needs for 12 years and I would never use anyone else. Freedom Burner is unnotched in service and quality of work.

Freedom always goes above and beyond my expectations. Fast repair service, fast oil delivered, oil was clean and priced very fairly. We moved into the area approx 5 years back and after extensive research chose Freedom. We have never had a single tank of oil delivered by anyone else!