Freedom Burner Service Inc

"Short sweet and to the point. Thank you! Thank you! Thank you!"

"Thank you! Thank you! Thank you! We know people are busy and we do try our best to keep to the appointment times scheduled. We also pride ourselves on our service and our automatic delivery that comes with our industry-unique Loyalty Plan. And we are so glad we found you and will work hard to nurture a happy and beneficial relationship! Always."

"Thank you so much for the lovely accolades. It is sentiments like this that give us the warm and fuzzies and let us know we're doing the right thing!"

"Thank you so much for the accolades! Wow! The pictures are great too. An awesome way to show how things have changed for the better for a heating system. Thank you as well, for the good words regarding our long history together. We deal with all of our customers the same way, as respected, vital and valued additions to our family. I do have to say though, that we do try to answer our phones but if all our lines are busy a customer might get the answering service where they would only need to leave a message. Similarly, if a person is calling outside our business hours, they will get the answering service and if they are a part of our industry unique loyalty plan or have a contract with us, will get an immediate callback. As we do not have emergency service for those who do not have a contract or are a part of our loyalty plan, those folks will get a call back the next day. You have been a blessing in all our lives here and we are so thankful for you and your family!!"

"Thank you so much for the wonderful review. We've been blessed to have you and your family as customers for a long time - when you first moved into that house! Remember the state of the boiler when you moved in?!! With some rehab and TLC she's been running and working for you all this time! Getting a great review from a new customer is awesome, getting one from a long time customer is a solid testament to not only the way we do business but the loyalty we get from those folks who've taken this ride with us for the long haul. And boy oh boy, are there a lot of those. Thanks so much for being among them!!"

"Thank you so much. I'm all for warm and fuzzy and that's the feeling we get when we work with our customers. It's good to hear that they get the same in return. And why shouldn't a business relationship be that way, where both entities come away feeling good about their association? Especially in this oil business with all these big oil conglomerates handing out slick sales pitches and gimmicks that add up to the customer-gets-bulldozed, it's nice to know that we fill a very specialized niche and we're doing a good job as well. Thank you again for the great review!"

"Such a great accolade! Thank you!! We're all about sharing knowledge. I believe the saying is: 'Knowledge is power', well, we can attest to the fact that sharing that power makes for a win/win for all concerned. Having our customers 'pull up a bucket' if they so choose, to watch Nelson or Glen work their magic, and ask them questions - and have them happy and eager to answer those questions and point things out - is something we pride ourselves on and gives our customers the solid, can't-be-argued-with, first-hand, seen-it-with-my-own-eyes knowledge of the kind of love and expertise we put into all our work. You know what you're paying for, understand it and are 100% secure in us for performing it the way we do. To us, that's a win/win and that's what any relationship should be! Thank you from our hearts for the shining review!"

"I was impressed with the picture! When Glen and I started this business 19 years ago, there were many times where I rolled up my sleeves, tied my hair back (a girl has to look her best at all times!) and accompanied Glen on a lot of the installation work - an exercise I would suggest to all businesses who have service staff and separate office staff. Oftentimes office staff doesn't understand what service staff experience 'out there' on the road and it is true that the service staff doesn't understand the complexities of the office side of things. Both are vital and need to be aware of each other to work effectively for the customers. After all, that's what it's all about, our customers. Period. I learned quite a bit during those sojourns and like to think that I have enough knowledge to at least calm customer jitters when there's an issue that needs to be addressed. These days I don't get to see a lot of the work that the guys do out in the field so it's nice to get a glimpse of the work every now and then. The job came out beautifully and I am so happy that you are satisfied with it! Thank you so much for the wonderful review and becoming one of our customers."

"Wow! I got a little teary when I read this, as well as overcome with a feeling of pride and satisfaction. I suppose the work you put into this incredible review reflects the work we put into installing the system. It did come out well and the guys were very happy with the outcome. We're also proud that both the scenario and equipment you chose will be of good service to you for many years to come and that we are fortunate enough to be able to walk through those years with you and your growing family! Thank you so much for such a truly resplendent accolade! We are incredibly grateful."

"Thank you for the great review! We're all about relationships. Explaining everything so you understand what we're doing and why we're doing it is important to us. It's the very basis of forging and strengthening a new, good working relationship. We know you're probably not going to start trying to fiddle with your heating system yourself, but even if a customer doesn't have the 50+ collective years of knowledge about oil burners that we do, it is always informative, interesting and fulfilling to watch a person work and explain the whys and what-fors; to see what you're paying for. Thank you again!"

"Thank you so much for the great review and for taking the time to call the office and let your satisfaction known! Accolades for a job well-done always go a long way - especially at the end of a long working day - to lift our spirits just that much higher. We really are blessed with the caliber of clients we have and are equally blessed to have you join us with such enthusiasm. Thank you again and Happy Thanksgiving!"

"Wow! Thank you so much for the shining review! It really makes our day that another new customer is ecstatic over our work. The only correction I will make is that, his name is Glen, not Greg, but that's okay. Your shining review is even more valued to us because you've told us of your past experiences with other contractors that were not only horrendous and unprofessional in the extreme, but felonious in their dealings with you. The story you told us was every homeowner's nightmare and we have a deep sympathy for you and all the folks out there who get bilked by these unscrupulous charlatans. I am so glad you found and and in spite of your initial and understandable reticence, allowed us to perform this installation for you and for the additional installations you are granting us in the near future and availing yourself of our oil delivery service and continued yearly maintenance of your heating system going forward. Trust, especially in this industry, is something that is easily and sacredly kept once you earn it - when your intention is to do the best job, at a fair price so that the new customer stays with you for the long haul, it is a fairly uncomplicated process - but it is always that first step, that first 'yes' where the customer makes the decision to give you their trust enough to come and perform the work or delivery the commodities promised. We've never had trouble with securing that trust and keeping it, but I still have to give thanks and accolades to the fact that even after your previous experiences you still gave us your trust, that initial 'yes' even though you've been burned so badly before. And we are proud once again, that we earned your trust and good opinion. Now you have a new, efficient heating system that won't be emitting fumes, won't cost you an arm and a leg to run, and will be of good service to you for years to come. Thank you too, for sending such a great picture of the custom installation!!"

"Thank you kindly for the good review!"

"Thank you for your kind review and thank you for continuing working with us. You hit the nail on the head when you say we advised on what you do (and don't need) and that we were reasonable. Our goal is to establish a good win/win relationship with our customers from the get go that's why our company mantra is: "Find a company whose people are nice to work with, who do the best job that can be done, and who charge fairly. And you've found Freedom." The customers we want are the ones who understand the value of that mantra, who like working with nice people, who know what they're doing and who understand that we don't compete with the big oil conglomerates or the cheap fly-by-nights where money is concerned - we charge fairly and work honestly. Can't get better than that! Thank you again."

"Thank you for your great review and continue working with us! We are blessed to have an overwhelming majority of wonderful customers like you!"

"Thank you for the great review! I would say that we work hard to live up to our customer's expectations, and we do, daily, but wonderful people like you make it so easy... and fun to do our job!"

"Thank you so much for the great review!"

"Thank you so much for the great review. When I read through the other reviews and our responses we sound like a broken record! That is a good thing. We have a simple philosophy about being nice to work with, doing the best job that can be done and pricing our oil and service fairly. We've proven again and again with all of our wonderful customers that this simple, straight forward way of doing things works and always will. It will work through these big oil conglomerates and their ridiculous gimmicks. It works through all these fly-by-night companies who don't invest themselves in their customers and are only interested in getting away with as little time and caring spent for as much money as they can get away with, Thank you for proving, once again, that our philosophy is time tested, customer approved and a pleasure to implement!!"

"Thank you so much for your great review. We work hard to give our clients the best service to be had so their experience will be a pleasant and ongoing one."

"Thank you again for the great review. I know this is a second property for you that we've serviced and very happy that you are happy with the service. As I've said before we love working in partnership with good, honorable landlords!"

"Thank you so much for the review. We have a lot of experience dealing with good, reputable landlords such as yourself who understand the importance of keeping their rental property's heating systems maintained and running at peak efficiency. What you understand that other landlords fail to is that this is your property and a small investment that is required for our Annual Maintenance and Safety Diagnostic cleaning is just that, a small investment that will keep your big investment of a rental property running beautifully for you and your tenants. And that small investment pays off huge in affording you, the landlord, a lot of piece of mind where rental property problems are concerned. We have been in your shoes and understand how tenant problems can be an issue - best to decrease those problems with the heating system - the most important appliance in any household - by eliminating them with good solid preventative annual maintenance. It is wonderful working with you on all your properties and thank you again for your trust and faith in us!"

"Thank you for the shining review. We have a lot of experience in dealing with Landlord/Tenant scenarios. Our strict policy is to always work with the Landlord, treat the tenant with respect and never 'get in between' the two. We adhere to very simple rules: do a great job, deliver clean oil, be pleasant to work with and charge fairly. Thank you again!!"

"Thank you so much for your review. We really appreciate the folks out there who understand how important good, competent service is. Our oil prices are very competitive but you won't find our brand of service very often anymore. Fortunately, we are blessed with 15 years worth of great customers who understand and gladly work in partnership with us to keep their home's most important appliance running without breakdown and running at peak efficiency! Thank you so much again!"

"We are so happy that you were pleased. It is true, we adhere to Good Old Fashioned American Work Ethic! Do a good job, be pleasant to work with and charge fairly. You just can't beat that combination. It makes for a pleasant interaction for us for our customers and makes everything we do A+++. That's because our customers are A+++!! Thank you again."

"Wow! Thank you for such a stunning review! This is a shining example of why we do what we do. Loyalty and a good working relationship is a two way street, we give it and have it returned simply by doing a good honest job, charging fairly and being pleasant to work with! Our customers return that to us in kind and we are grateful daily for that and for them. I often wonder why other companies would rather spend a lot of time and money on conjuring and selling gimmicks and cutting corners where service is concerned to unknowing customers instead of just doing an exemplary job and caring about what you do??? It's a mystery. Something worth doing is worth doing well and if a company is willfully not doing it well, why bother? They only attract transient customers. That's not us. We've grown this business over 15 years through personal recommendations (which is why we love Angei's List) and 99% of our customers stay with us and give us that elusive trust that we give back to them! It's wonderful! Thank you again!"