Steve Lauschus Plumbing & Heating Inc

Poorly. Steve would not return calls. Very unprofessional.

Don't even bother!! I called twice and this guy never even had the decency to return a phone call! That is NOT the way to do business!

Went perfectly as usual. Steve is our go-to plumber for a reason.

Steve is a jewel... no-nonsense, reasonable, and trustworthy plumber. Just fixed our guest room shower and gave us a very good price/plan to fix another one that's been out of service for a bit. Have used him twice now. Recommend him highly.

Steve's lifetime of plumbing skills and abilities saved us $$$ because he was able to fix the problem with out digging up our entire front yard to replace pipe. The price gave us sticker shock, but we realize the complexity of it could have been far more if he had made a single mistake. Steve has been our go to plumber since moving to Kings Park in 2012. Our home was built in 1966, so it seems each year we have one plumbing issue occur. Generally our past jobs with him have been in the $450 range. One year we had a leaking toilet pipe above our kitchen. Another year we had a leaking baseboard radiator in our bedroom. After that we had our pipeline behind our washing machine clog, so Steve came and snaked plus built an extension to make it easier for future snaking. Steve is a jack of all trades. One year we had him even clear a sprinkler lines while moving between tasks to avoid paying the irrigation company coming a week later. Steve is a one man show, so the one thing you'll need when hiring him is some flexibility on start date. However, once he gives you a time and date he always delivers, He's also got a good sense of humor which makes him easy to talk to, and he's good at talking to children. My wife has made these same observations about him as well.

First service good. But now does not return calls. Very frustrating.

........

The capacity of the water tank installed underestimated the atypical amount of hot water we call for in a short time. As a result, it proved inadequate for our unique life style. Steve removed the brand new water tank which required great effort in very hot weather and replaced it with a larger capacity model without hesitation. He remained in touch with us to be sure the replacement tank fulfilled our needs. There was no additional charge even though we offered to compensate him for the many extra hours of labor and additional expense of the new tank he removed. He clearly demonstrated a caring attitude as he would for his own family. His only concern was our comfort and satisfaction. This he completely achieved.

unknown

It was perfect. He came out, fixed it, and was out the door. His price wasn't too bad, either. 

Steve came late at night to fix a broken full valve on the toilet. He was concerned that I would have a flood so he came right over. He was courteous and friendly. He cleaned up after he was finished and checked that everything was working correctly.

unknown

Very professional communications and planning before installation. Project completed in a timely manner and all plumbing installation was meticulous and met all code requirements. Steve is a master plumber who will not cut corners and holds himself to the highest standards of customer service and satisfaction all at a reasonable price.

Good, capable, clean work in a reasonable time. Responded to my phone call while on another job.

unknown

Steve came right on time.as scheduled.
Replaced the sink drain, and the U pipe. Works great. No fuss.

unknown

unknown

Took call on cell phone from under a sink at another job.  Promised to call next day and did.  Set appointment for following Saturday. He called Saturday morning to let me know approximate arrival time and updated once during the day.  Arrived when expected, got right to work, explained to me what he was doing every step of the way - including how to fix the bathroom problem myself if it happens again.  Friendly and professional while on-site.  Great price.  He's now our "family plumber."

Noticed water leaking from my aging hot water heater. Called Steve on a Sunday. He was actually on his way home from church in his Sunday best. Said he would change, get his truck and come over. He quickly showed up and diagnosed what I assumed; that the hot water heater needed to be replaced. It was already well past its normal life expectancy. Steve ordered the unit and quickly replaced it on that Monday. Job was done quickly and correctly and have had zero problems. He was professional, personable and courteous. In addition, he fully cleaned up the area after the work was completed. If you want someone who is both completely honest, competent and professional, he is the plumber for you. Would highly recommend and will use again as needed.

The cooktop did not fit properly into a granite surround.  Steve modified the structure so that the cooktop fit without damaging the surround.  He also found a creative way to get the drawers in the underneath cabinet to remain serviceable by modifying the cabinet.  This took not only patience, but creative problem solving, and outstanding professional skill.

He also corrected a problem on the toilet that had eluded other plumbers' attempts.

He reset the water heater temperature by overcoming the problem of a broken knob.

unknown

Called on a Sunday alarmed about the main water line called me backed right away and solved my problem over the phone what a great man.

Excellent. Timely, courteous, professional and quick.

I CALLED STEVE LAUSCHUS AND HE CAME IN 15 MINUTES. 
IN 20 MINUTES THE NEW FAUCET WAS INSTALLED.   I WAS VERY WELL SATISFIED WITH THE WORK. 
HE WAS VERY NEAT AND PROFESSIONAL.