Hot Tub Specialists

In October we scheduled a date for them to come out. I informed Lori that I would not be home, and she told me it was no issue for us not to be there. When I returned to my house from vacation (many cold days later) the first thing that I noticed was the hot tub cover was 1/2 open! When I called to tell them this and ask for them to accept responsibility for overage in my electric bill due to this, I was treated VERY POORLY. In fact, on November 8th, Jack the owner called me and was very hostile, making me feel like it was somehow my fault he didn't put the cover back on. They waived the visit fee, but they have not resolved the matter to my satisfaction. Very disappointing.

unknown

unknown

unknown

good

they were fast,fair and the price was less thn the est i got from the company that sold me the spa.  It has been working good as new for the past 3 months

Punctual, efficient, professional.

The company has been servicing my hot tub for the past 3 years, providing maintenance service before and after the summer season. The first year the tub required a new heater, the company provided installed what turned out to be a defective item that lasted one season. It it took almost the whole next summer to fight with them to replace it. Last year the jacuzzi required extra cleaning mid season since it wasn't properly serviced the first time. They blamed the rain, we believed them. This year after servicing the spa they were ready to collect the payment (almost $300.00) and leave, when this time I lifted the dirty cover, saw the murky water and the tub full of leaves! I insisted they clean the cover and the tub, and fill it with new water. Reluctantly they agreed but I had to give them bleach and towels to clean the tub with since they DID NOT EVEN BRING ANY CLEANING SUPPLIES WITH THEM !!! The work as it turned out is still not satisfactory, the moment I tried to use the spa I found it covered with film, the water still not as clean, bubbling with dirty foam on top of a jacuzzi. I complained and was told that they could come back to fix the problem only if I pay them again. I DON'T THINK SO!

They did a great job. They came out in December and fixed my hot tub. I was extremely pleased. I called a bunch of companies and hot tub repair companies to come fix my tub, but Hot Tub Specialists called me back promptly. He set a date and time and he was here before the time that he said he was going to be here. It was a really crummy day in the middle of December, it was cold and raining, the backyard was flooded, but he and his assistant went out to work and got it done. They did a good job.