BARRA & TRUMBORE

When I was recommended to Barra & Trumbore, I was quite impressed with the woman who handled customers. She was very helpful and knowledgable. Although they have a fair amount of granite on site, there wasn't anything there that I really liked. She suggested I visit one of their suppliers in NJ after sending me pictures of a few slabs of granite that the supplier had to offer. After visiting the supplier in NJ, I picked out the slab of granite I was interested in - a "lively" piece of Emerald Pearl with at lot of flecks of mica in it. I asked for the "Ogee" edge and gave them a 50% deposit. Shortly after that, Barra and Trumbore send out a guy to make a template of my countertops. That's where the good experience ends. The installers arrived on the day as planned with the granite. They had, what seemed to me, considerable trouble installing one piece of granite and actually knocked the dooor of my brand new diswasher off its hinges as they slammed the granite slab into one end of the wall trying to make it fit. Eventually they took the granite outside and ground off a considerable amount at that end so that it would fit. Once on top of the cabinet, I noticed the ogee edge looked very different from the rest of the granite. The top of the granite had a mirror like finish. The edge was dull and cloudy looking. The installer told me that would be fixed up by applying a chemical called "Ager" to the edge. That was the last thing they did and it did indeed bring up the shine and transparency considerably. However, within an hour this chemical either was absorbed into the granite or evaporated and the edge was once again cloudy and dull. I called the woman I originally spoke to and she promised to send someone out to fix it and would get back to me. She never did. I called her a week later and an appointment was made. 2 hours later she told me they couldn't make that day and would get back to me again. This time I waited 2 days and called her back. Once again an appointment was made for another 2 weeks later. I patiently waited, and again that appointment was broken as I was informed no one was available. Finally, I called again very angry and they promised to send someone out within a week. This time the original installer came out and rubbed the edge with steel wool and other chemicals. It again looked considerable better and I was pleased. However, once again, the chemical evaporated or sank into the granite and I am left with a dull edge. Also, one countertop does not match the other countertops at all. It is definitely Emerald Pearl, but from a different slab. The installer swears it is from the same slab, however everyone comments it is obviously from a different slab. There is considerably less mica in it. Do yourself a favor and stay away. I paid a premium for this places services and am VERY disappointed. The edge on my countertop is dull and looks awful. I have seen the same countertop with the same ogee edge done by Home Depot and the edge is very shiny and matches the top of the countertop. I will never use Barra & Trumbore again. UPDATE: With all due respect to Angie's list, this case did not end up in a "stalemate". I ended up the loser. I have mismatched countertops despite what Martin Trumbore says as he never even came to look at them. Only the installer who claims he cut the countertops from the same slab has ever seen them. Worse than that, the edge on the countertop is dull and cloudy and looks like h***, that's the only way to describe it. After the installer came over to "polish" the countertops, which did nothing, I called Barra and Trumbore 2 times. I was promised call backs each time yet never heard from anyone at Barra & Trumbore. I lost $4000. That's not a stalemate. I am grading them a solid F on every aspect of my dealings and attempted dealing to make things right with them.