RICH WILLIAMS & SON

Rich Williams refinished my floor last year and had difficulty sanding the floor due to sealer on the floor. He was up front and communicated the issue with me. After the floor was finished there we’re few spots where the sander gouged the floor and the sealer was dull and faded. We talked to another floor person and they came and looked at it. They said the entire floor would need to be re done to fix the marks. Because Rich was recommended by a good friend and we had been displaced from our house so long with kitchen remodel and floor we decided to say nothing and live with it. Within 6 months the areas began to darken and really stick out. I talked to contractor friend who recommended him and he said I should contact him because you could see the deep sand marks were causing the issue. You can see them in the pictures . So I did contact Rich. He accused us of using to much water on the floor which we were not. He got defensive with me when I said we had not. we were hoping he could look at it and maybe give us a solution or a repair. We were not at all looking to have it completely redone. He refused to talk about it further or stand by his work. I recommended him to several friends and I’m sorry I did. To say we are disappointed is a understatement. Cannot recommend him anymore. He did not offer us a solution and refused to talk to me about it. I'm rating an F because he refused to talk to me about it or even come out to take a look at it which any reputable person would do.

Work was done while we were out of town on vacation. Very happy with the finished job. We had laminate flooring installed in three bedrooms and living room (1000 square feet).

I used Rich Williams before, and the work was excellent then as it was now. He is trustworthy. He worked alone and locked up when he left. I appreciated how quickly he scheduled the work, in two weeks, and also how he told me how to maintain the floor.