CARPET WAREHOUSE OUTLET INC

I hired Warehouse Carpet and Flooring this past August to install glue-down vinyl plank flooring (approx. 1,660 sq ft) in my basement, and the experience was extremely disappointing from start to finish. The process began in July when Zach came to measure and review samples. We discussed moldings, and I was told they weren’t necessary because the planks could be installed tight to the wall. Based on that information, we chose to move forward without purchasing moldings. The installation was scheduled for a specific date and time, but over an hour after they were supposed to arrive, I was notified that the crew’s van had “broken down” and the job needed to be rescheduled. The next day, the crew (led by Chevy, with Dylan assisting at times) showed up. I was told the job would take about a week. Over the next several days, the crew arrived inconsistently and often late. The quality of work varied, and I noticed they were using my personal supplies (painter’s tape, 5-gallon bucket) and then took those items with them when they left. When the installation was “done,” Chevy rushed me through a walkthrough, had me sign off quickly, and left through the basement doors. I realized afterward that my furniture was not put back as promised and that the workmanship was sloppy in multiple areas. I also found a ceiling tile removed and placed aside—later discovering it had been damaged. I immediately contacted the manager, Jason Griffon. At first, he apologized and sent Zach to examine the issues. Zach was visibly shocked by the poor installation and called Jason from my home to report it. Jason promised to “make it right,” but repeatedly failed to follow up unless we contacted him. My husband also had to get involved due to the lack of response. Eventually, Dylan was sent to “fix” the job. We were told the company would cover labor, replacement planks, and the damaged ceiling tile, but we would now need to pay for moldings—despite being told they were unnecessary initially. I never received a copy of the contract, even though I asked (and was told they do not provide one to customers). When the correction work was finally completed, the agreed-upon fixes were not fully done, and one section was completed incorrectly, leaving us short on moldings. We ended up purchasing additional moldings ourselves and finishing the job on our own. Jason also never reimbursed us for the ceiling tile, even after providing the receipt. This entire process dragged from August to October, requiring constant follow-up, patience, and effort on our part just to receive acceptable work for a job we paid for in good faith. Would I recommend this company? Absolutely not. The workmanship, communication, and professionalism were all extremely disappointing. Save yourself the stress and look elsewhere.

I wanted a baby pink area rug for my first child's nursery. I was originally told it had to be cut from a 5 x 12 foot roll and that I couldn't take a sample home. After speaking with another sales person I was able to get a sample and ordered the product. I later found out it comes in 12 foot by anything roll when I was given a ton extra by mistake - therefore I wanted a better size. After much dispute with the saleswoman, she asked the owner who let me exchange. When I finally got the product in the size I wanted I noticed a small break in the binding. I brought it to the attention of a salesperson, Jason, in the nicest way possible. He rolled his eyes at me and told me to bring it in. He looked at it and said "What, this is a big deal ?" , "Well we're not going to rebind the whole thing" Despite his rudeness, I nicely asked to speak with the owner, Mike, who assured me that if it becomes an issue in the future they will repair it - which is all I needed to know. Overall, I got the product  I wanted at an affordable price despite a couple rude sales people. At least the owner has enough business sense to know that customer service is worth a little product loss. This could have easily been an A rating if the sales people gave me correct info. , remained polite, and let me speak with the person in charge when I asked rather than giving me a run around.

job was supposed to be completed within the time frame and the time frame was missed. installing of the tile there is 2 different colored color grouts. tiles have crackes and chips on corners that were utilized in majorities walkways. grout sponged onto the existing stonework that is on the wall. installer over cut doors and wood trim. tar paper utilized for hardwood underlayment marked walls that the installer did not clean up. hardwood has gaps that a quarter can fit in in and staples are visible. transition piece from hardwood to carpet does not match the hardwood used. I could keep going I have all sorts of pictures any further questions please ask I would be happy to show.

Once site was prepped for install, old flooring removed and subfloor cleaned the tile was installed at a pace of 40 tiles per day (12x12 tile).  Concerns were made to Warehouse Carpet due to a deadline that was not going to be met.  Warehouse Carpet reassured that there was no problem of meeting the deadline and the installers were well aware of the deadline.  Tiles that had damaged corners were installed in main hallway where visibility is high.  Within 1 week after job completed tile in doorway cracked.  8 interior doors and trim were damaged due to installers over cutting to fit in flooring.  Tiles installed uneven and chairs rock when sitting in.  Original floor was not like that.  Grout is 2 different colors due to inconsistency in mixing. 
Hardwood installed was not tight.  Joints between boards you could stand a quarter in.  Multiple areas the installer utilized wood putty on the butt ends of the hardwood.  Although accepted in the industry, it's a new floor and it was utilized too much.  Installers top nailed through the hardwood in areas that did not need to be nailed and then utilized wood putty.  Tar paper utilized for moisture barrier under hardwood was carelessly installed under the hardwood prior to starting and tar marks were all over the walls and they had to be repainted.  The wood threshold that transitions the hardwood to the carpet is a different wood species.  
Multiple calls were made to Warehouse Carpet during installation voicing our concerns.  Warehouse Carpet came to jobsite after job was completed and did admit there were multiple issues. 
Bigger isn't better - I was unable to get an independent contractor to complete an estimate to repair or replace the flooring job due to conflict of interest with Warehouse Carpet.  Warehouse Carpet subs out work to these guys. 
Long story short - Dragged out in court - same situation for lawyers due to Warehouse Carpet either installed carpet for lawyers office or was a client in the past and all the big lawyers in town had a conflict of interest. 
Ended up paying full price for job.   Also payed $1000.00 to fix damaged doors and trim - And lawyer expenses which was close to total price of job. 
The warranty on installation is horrible and WAREHOUSE CARPET DOES NOT CARE!!!

The installer messed everyting up.  A terrible experience.  The tiling he did had to be re-done.  Just a bad experience.  I would never recommend him. He never showed up when he was suppose to and it went on and on.

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From start to finish just an excellent experience. I wasn't sure exactly what I wanted and the salesperson was helpful and gave actual information and advice not just a sales pitch. The person who took measurements was punctual and professional. The installers were excellent. They took two days as planned and but for the awesome new floor I would have never known they were in my home. I would use this provider again for any of my flooring needs.