A Great Choice Lawn Care & Landscaping LLC
About us
A Great Choice L &L is a full service company that maintains your property 12 months out of the year. Our companies long list of services does not stop at just maintenance, we have years of experience in the landscape/ hardscape and excavation field. These services backed by an owner with a degree in Ornamental Horticulture and the thirst for continueing education offers our customers a worry free atmosphere when we are on your property.
Business highlights
Emergency services offered
28 years of experience
Services we offer
Lawn Care & Landscaping. Snow Removal.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.021 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 57% | ||
| 14% | ||
| 5% | ||
| 14% | ||
| 10% |
Showing 1-21 of 21 reviews
Krista E.
Oct 2018
They did the French drain. They started leveling and Rick removal, the rock hounder broke. They needed me to remove my pool so I drained it and it took longer then expected. So the company moved in to the next job and said would come back. They never came back. So I called and the owner was full of excuses and super rude. A month later I called over and over and left messages at least 6 times with no response. Finally we decided to contact our credit card company to get money back since the job was not completed. I needed to go to the company to get a contract and I told the office ladies I'd like to speak to the owner and that he never returned my calls. He finally called me a few days later and said he was not coming back. Claimed that the last time we spoke I hung up on him. Which never happened. Why would I hang up on someone who is supposed to be doing work on my yard? Doesn't make sense. They were informed that I was having a deck built, they dug out a spot for my in ground trampoline where my deck was supposed to go. And the owner threatened to charge me more for their waisted time. Even though I informed them a deck would be put there. He was terrible to me. I hope others don't get treated the way I did. I asked if he would finish and he said no. He doesn't want me to treat his workers poorly so he wouldn't let them come back. But it wasn't the workers who were bad to me. Just the owner. I would not be rude to them for coming and finishing a job. My yard is now a mess. The grass I had is tore up and there are drains drug through the yard that aren't supposed to be there. We went all summer with no pool because they made us take it down. Such a terrible company ????
Response from A Great Choice Lawn Care & Landscaping LLC
"This customer expected significantly more work than was quoted. We asked to remobilization fees and were laughed at. This customer was beyond rude. We refunded her 1/2 the down payment on the job which equated to a major loss for my company."
CYNTHIA D.
Jun 2017
Up until this year it has gone fine This year I have been calling for months to get them out to do Spring Clean up, but they now (June 29th) tell me it will be at least 6-8 weeks before they can get out. This puts us into the end of August to do Spring clean out of our beds, trimming of bushes, mulching, adding a new bed, replacing a dead rhododendron, turning lilac bushes that were damaged in the last snow storm. The summer will be nearly over before they can do Spring Clean up? This makes no sense & this company has left us no other choice but to go to a another landscaper. I do not recomment this company to anyone who is looking for landscape work because they are not dependable anymore.
Response from A Great Choice Lawn Care & Landscaping LLC
"The customer exaggerated slightly the turn around time. Granted we are busy for a reason because we are good at what we do. Our spring cleans even on a late spring are completed long before 6/29. I’m sorry we couldn’t accommodate your schedule."
Margo O.
Feb 2017
Communication is a problem with this company. When they started the job they almost put down stones instead of the river rocks I ordered. They never had a work order that spelled out the work and materials for each part of the job. When they came back to re-do some of the sod they put it in the wrong section of the yard and the owner blamed me when I called about it. I didn't tell them where to put the sod; that should have been in writing and authorized by the owner. When they mowed the lawn they mowed the sod which had not put down roots yet and that chopped up the sod. They put down sod in the very back of the yard where there is no sun ever. It all died and had a very musty smell. I didn't know anything about sod (I do now) but it turns out that sod was not appropriate for that area. It took five months before they can and removed the sod and replaced it with mulch. There are so many things that were poorly done. But I have listed the main issues.
Margo O.
Feb 2017
unknown
Response from A Great Choice Lawn Care & Landscaping LLC
"Jobs can’t be scheduled with out a job order with in our company. The sod had issues because your dog could not be kept off of it. The dog rolled the sod up like a carpet. I stand behind our original job and the warranty work we did. The additional mulch was not part of the original scope of work. And why you waited until the following February seems a bit odd?"
Richard C.
May 2016
unknown
Response from A Great Choice Lawn Care & Landscaping LLC
"Thank you"
Len G.
Sep 2015
unknown
Joan P.
Sep 2014
This is the first complaint that I?ve ever written on Angie?s List. I?ve written positive reports for companies that were wonderful, but I just wanted to make sure that I passed along my complaint to Angie?s List users.
My husband and I have spent approximately $4200 with Great Choice Lawn/Landscaping Service since we moved to the area in May. Their work was OK, not bad, not great. I did have some issues with the mowing that I passed along to the company that fell on deaf ears. I have big dogs that go in and out of my doggie door but like to stay outside in our fenced yard. I?ve asked the Great Choice lawn guys to call me prior to mowing so that I could get the dogs inside the house?.it was not perceived as an important request because even after asking them to do this minor task 3 times, I received only 1 heads-up notice from them in the 3 months that they did weekly mowing.
My biggest disappointment with Great Choice is regarding our mulching bill. I sent a text message to the owner on July 29 asking a question about an invoice that I?d just received. I wanted him to clarify that a line item for $750 was accurate. He sent me a response saying that he?d look into it. I didn?t hear back from him. On August 5th, I sent another message asking him again to look into the invoice, but, again, received no response. On August 14th I sent the owner the same request regarding the same invoice, but again, no response. On August 18th I sent another message to the owner to look at the invoice to make sure that it was accurate and also told him that his services were no longer needed. I like to pay my bills in a very timely manner and really don?t feel comfortable doing or recommending a business that could ignore this important request. I received an instantaneous text back regarding this particular text from the owner saying that he?d already emailed me an explanation?I?ve never seen an email from him. He stated in his text that would call me the first thing in the morning. Well?it?s 18 days later, and not surprisingly I still have not heard from him. We received our final bill a few days and paid our balance. I?ve already moved on to a landscaping company that listens to me.
If you like reasonable pricing and don?t care about good customer service, Great Choice is an OK company to use. There are better companies out there.
My husband and I have spent approximately $4200 with Great Choice Lawn/Landscaping Service since we moved to the area in May. Their work was OK, not bad, not great. I did have some issues with the mowing that I passed along to the company that fell on deaf ears. I have big dogs that go in and out of my doggie door but like to stay outside in our fenced yard. I?ve asked the Great Choice lawn guys to call me prior to mowing so that I could get the dogs inside the house?.it was not perceived as an important request because even after asking them to do this minor task 3 times, I received only 1 heads-up notice from them in the 3 months that they did weekly mowing.
My biggest disappointment with Great Choice is regarding our mulching bill. I sent a text message to the owner on July 29 asking a question about an invoice that I?d just received. I wanted him to clarify that a line item for $750 was accurate. He sent me a response saying that he?d look into it. I didn?t hear back from him. On August 5th, I sent another message asking him again to look into the invoice, but, again, received no response. On August 14th I sent the owner the same request regarding the same invoice, but again, no response. On August 18th I sent another message to the owner to look at the invoice to make sure that it was accurate and also told him that his services were no longer needed. I like to pay my bills in a very timely manner and really don?t feel comfortable doing or recommending a business that could ignore this important request. I received an instantaneous text back regarding this particular text from the owner saying that he?d already emailed me an explanation?I?ve never seen an email from him. He stated in his text that would call me the first thing in the morning. Well?it?s 18 days later, and not surprisingly I still have not heard from him. We received our final bill a few days and paid our balance. I?ve already moved on to a landscaping company that listens to me.
If you like reasonable pricing and don?t care about good customer service, Great Choice is an OK company to use. There are better companies out there.
Response from A Great Choice Lawn Care & Landscaping LLC
"I’m sorry you feel this way. I do apologize you feel we didn’t deliver the service you expected. I do believe their is two sides to every story but we too have moved on. I wish you all the best."
Sharon O.
Jul 2014
unknown
Response from A Great Choice Lawn Care & Landscaping LLC
"Thank you"
Patricia D.
Jul 2014
I could not get a hold of them, I had to leave voice message. I wanted to move from a weekly service to every other week service. So I left a massage telling them I don’t want them to come anymore and I will not pay anymore yard service. They kept coming for another month and they broke all my solar lights in the back yard. Then they called me and tell me that I owed for two months. I even had a letter that I wrote to them that they must not come on my property.
Response from A Great Choice Lawn Care & Landscaping LLC
"Our mowing service is only offered weekly. To charge the same amount per mowing and deal with twice the grass has proven to not be fiscally responsible for our company. I am positive this was relayed to you. We sent your account to collections after trying over and over to contact you to negotiate on the balance due after the services were cancelled."
Marty V.
Jun 2014
They have been mowing our yard for a few years and this year they dropped us with no explanation. They usually come every spring and mow through the summer. After calling numerous times this spring with no response, I finally got in touch with someone who told me they are not coming back this summer - this after speaking with one of the workers who said he's find and out call back Of course he never did. The person I spoke with would not give me a reason. When I asked when they planned to notify me, she said I'm notifying you now (when my grass is 8" tall no less). She finally admitted that our slope is too wet - aren't landscapers supposed to deal with this? I scrambled and found another mower who is doing a much better job. I don't have an issue with the workers, they did the job well and came like clockwork. About 2 years ago, the owner said he would come out and give us recommendations on new landscaping but he never showed. I didn't bother calling them with a major overhaul, a $15,000 job estimate - it's going to another company because I didn't want to bother with them.
Response from A Great Choice Lawn Care & Landscaping LLC
"From the desk of the owner: This customer was notified by mail around the 1st of March. Unfortunately the work we had in her area went out to bid and we were not the successful bidder. In a personal hand written note we explained that it was not cost effective for my company to drive 20 mins each way to their house and cut the lawn at the current price. I suggested two other companies that I knew worked in the area. This is not a common occurrence for us to turn away work but in a focus to not raise our prices for all of our customers we need to improve efficiencies internally. I am not sure why this customer chose to continue to call when we notified her 7 weeks before the start of the lawn care season? I hope people can understand and appreciate that I take the services my company provides very seriously and I do not like to raise prices arbitrarily. Instead we strive for cost saving measures and pass those savings along to our customers in the form keeping the price the same."
Marty V.
May 2014
Over the years I have had to contact them for billing issues which is why I keep good records. There was some damage that the mowers didn't tell me about but this was resolved once we contacted the owner.
Response from A Great Choice Lawn Care & Landscaping LLC
"Thank you"
Jim S.
Apr 2014
It was excellent. What stood out to me about them is their timeliness, the professionalism of the staff and the quality of their work. My impressions of the people that came out to do the work are very good.
Jim S.
Oct 2013
Having Great Choice do a major hard scape project later this fall
Response from A Great Choice Lawn Care & Landscaping LLC
"Thank you"
Frank F.
Jul 2013
They were really good and they did a good job.
Response from A Great Choice Lawn Care & Landscaping LLC
"Thank You"
Dana J.
Jun 2013
These guys do a good job and work quickly, which I like. What I don't like is that it's hard to get them on the phone, and unfortunately I've had to try to contact them a couple of times due to billing discrepancies.
Marty V.
Nov 2012
It helps to keep accurate records. It also helps to protect small trees as some of my fruit trees were destroyed from trimming too close - I feel somewhat responsibe so I've never complained. Any issues have been resolved with the owner quickly and efficiently.
Lynne S.
Oct 2012
Well done. I have no complaints. Since it is a periodic service, as I utilized it, they were good about calling before coming and were
good about responding to any phone calls with concerns inbetween days of service provision.
good about responding to any phone calls with concerns inbetween days of service provision.
Frank B.
Mar 2012
I liked the quality of work and the workers. I didn't like the interaction with the owner. He called me regarding additional work, which I agreed to. He knows that I do not appreciate him too much. He called me with a plan and we went over it. That was three weeks ago and I still have not heard from him, which is typical for him. He says he will do something and if he follows up it will be on his time and not on the time he tells me he will. I don't have a problem with the lawn work or routine work. I have more interaction with the workers than I do with him. I am satisfied with the work, but not the owner.
Marlon T.
Dec 2011
They are very reliable. I have no problem with them. I really can’t say anything bad about them. I would use them in the future.
Mike S.
Jun 2011
They are very good. They are very cost efficient. My husband takes care of the payment and so I don’t know anything about it. He told me that they are far more reasonable than anybody else in town. They do extremely good work too. They are very personable people. They work with your schedule. They always call and let me know two days or a week before they come out which I really appreciate. They are just good people and they do good work. It’s something you don’t see too often. I think that they were extremely reasonable on their price. I’m not unhappy at all. They are very good and they always let you know ahead of time when they are coming. If it is an inconvenience and if you have something going on where you don’t want them to come that week, they will reschedule according to when you want them to come. They are very good and very flexible. We really like them. We would use their services again in the future.
Mike S.
Sep 2010
Four visits as agreed. Each time I was home, the applicator made it a point to describe what he was applying and why. I have been very pleased with the results. The price was about half of the "National Chain"
Licensing
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FAQ
A Great Choice Lawn Care & Landscaping LLC is currently rated 4.0 overall out of 5.
A Great Choice Lawn Care & Landscaping LLC accepts the following forms of payment: CreditCard
Yes, A Great Choice Lawn Care & Landscaping LLC offers free project estimates.
No, A Great Choice Lawn Care & Landscaping LLC does not offer eco-friendly accreditations.
No, A Great Choice Lawn Care & Landscaping LLC does not offer a senior discount.
Yes, A Great Choice Lawn Care & Landscaping LLC offers emergency services.
No, A Great Choice Lawn Care & Landscaping LLC does not offer warranties.