Bella's Cleaning Service

unknown

I noticed afterwards that certain things were missing from my house.

Bella's Cleaning Service were okay. They weren't spectacular or anything. They're average housekeepers and they don't stand out. 

They were great and were very neat and organized.  They completed it in a very methodical way. They were very diligent.  Scheduling was OK. We needed to cancel once but we rescheduled to my scheduling needs and they were on-time for that appointment.

Poorly

They were great

Unreliable, didn't fulfill her responsibilities.  Left me high and dry when I purchased her services.  I wouldn't hire her to clean my doghouse.  She can't be depended upon to show up when she says she will.  Thoroughly disgusted with her lack of professionalism, and her blatant disregard for other people. 

On the scheduled date she never showed up or even bothered to make a phone call to at least let me know why or to reschedule. Very irresponsible!

It is very easy to communicate with Bella, either by phone or through the Angie's List Messages function. I was able to schedule my appointment a week in advance. Bella and another woman arrived at my home on time and asked what needed to be done. They worked quick and efficiently and completed everything to our satisfaction. We would definitely recommend her and her staff and will be using her in the future.

We had purchased a big deal for the service, and it was fine. She is great, I would use her again. I told her that I would need extra time on the work, and so I paid extra. She was easy to communicate with, and she came when said she would come.

Everything went very well.  Bella and her assistant were thorough and accomplished more than I thought they would be able to in only 2 hours (i.e. 2 hours each).  They did exactly what I asked and I was quite satisfied.   I have already made arrangements to have them return next week!

Bella has a profession demeanor,  She carefully assessed what needed  to be done. The house was cleaned well; bathrooms and kicthen were shining.  She was very pleasant and I will be happy to use her again.

Bella and a helper arrived on time. They brought their own vacuum cleaner. I supplied cleaning supplies. Helper vacuumed and dusted and cleaned bathroom. Bella cleaned the kitchen till it shined. She cleaned dining room and windexed all the glass on my china closet. The helper vacuumed and dusted all the bedrooms to satisfaction. Bella was friendly and we chated a bit as she cleaned the kitchen. Her helper was quiet and went about her job. They completed their work in the 2 hour time frame. My regular housekeeper was away. I would call Bella again if my regular housekeeper was not available.

I purchased the big deal coupon for this service and it was good.  The lady was good.  She did what she was supposed to do.  My experience with her was good.

Professional. Done by Bella and another person.

Great.  She will now be cleaning my house on a regular basis

Went great, they showed up, asked for where my supplies were (they also had some of their own) and went to work.  They took care of all my major issues. 
Very hard working, and very nice.

They were supposed to come at 5 PM on Friday - never showed - I called her and was told they would be an hour or so late.  I told her that's no good b/c my husband was starving to go out to dinner - come tomorrow morning at a certain time (can't remember) but that it had to be early - having a big July 4th party that afternoon and evening.  She said they would come at 8AM.  They didn't - I had to call her again - she said they would be there in an hour or so with an extra person to make it quick.  One girl speaking pretty good English came in with another girl who didn't speak or understand a word.  I told them what I wanted done (just kitchen, living room, den, bath, dust, vacuum, wash the floors - NO bedrooms) so she takes off and leaves the poor  girl who doesn't speak English - she tells me she will be RIGHT BACK and of course she didn't come back for over an hour.  Sloppy work - popcorn on the rug under my husband's recliner, dust and dirt behind the trash pail in the kitchen - she was mopping around things instead of picking them up - when she came to say they were done I was on my  hands and knees in the bathroom, re-vacuuming the dirt they left behind.  I was furious and she could see it on my face.  They left quickly.  A nightmare.

They did all I asked to do, vacuum , dust, mop, etc.

Two hours later, when Bella had not returned, I called her. She told me to have the girls wait outdoors for her. It was a chilly day and they were in short sleeves. In my very limited Spanish, I invited them to come back into the house, where we waited another hour for Bella to return, making me late for my appointment.
On the phone, Bella was a very caring person. As a business person, she needs to become more organized. We appreciate her employees' hard work, yet other cleaning services accomplish more in the same time period.     

She was fabulous. I am thinking of using her regularly.

It went very good. He was good. Overall I think it was very good service. The two people that came they were very nice and also they understood what I wanted to do and they did it very well. I would use them again.

She was good.  They worked well.  She did wax the bathroom floor, which made it a bit too slick for liking. 

She called and informed me that she was running a little late. She stayed and made up the time and made sure that everything was done. She worked non-stop throughout the day. They were very thorough, no short cuts.

Excellent Service!  The service was for four hours but they stayed longer as they didn't finish the house.  They did not charge extra.  They did an amazing job and would definitely use them again.