Adler Windows

unknown

After the normal bidding process in 2012 my building management selected Adler Windows to replace the windows in our 150 year old coop townhouse. For several years my bedroom was uncomfortably cold and other residents had similar window issues. The original windows were very old and leaked air causing a very cold night to produce uncomfortably low temperatures in that room. This spring I decided to remedy the situation on my own by additional insulation as the window replacement by Adler windows did nothing to improve the situation; perhaps the room was even colder. I hired a contractor and spent $9,000 to insulate a wall and move a radiator and got virtually no improvement in the condition. I then called in my own handyman to place a vacuum seal over the windows to stop the air leaks. After setting up to do the work I was called into the room to see what he had discovered. He showed me how the window did not reach the top of the frame and he could put his hand through the opening! Either the window was measured incorrectly or the windows were manufactured incorrectly--either way the problem should have been Adler Windows problem, not mine. I had finally discovered the cause of the continuing cold situation that had made the room inhabitable on two freezing nights last year and barely liveable on the other nights. Once my handyman closed off the open area with insulation material the room was perfect. What is so strange is that Adler could have done exactly what my handyman did and I never would have known there was a problem! Either the installer was told to just forget it or the installer on his own left the gap in the installation; either way not the proper way to handle the situation. Unfortunately I never discovered the cause of all my discomfort and expense until long after the replacement had been fully paid for. A recent call to Adler by our managing agent produced great "surprise" by Adler and a promise to investigate the situation. I declined their offer to have them come and check the work as I have no confidence in their services

many delays, installation problems not resolved promptly, some still outstanding after 9 months lack of follow up

After a professional and good meeting Adler promised an estimate in a few days' time. Despite several emails he never sent it or explained why he would/could not. Very unprofessional.

Adler did a great job. They were very knowledgable about their products and made informative suggestions. They also helped us with the Landmark filings. I would definetely recommend Adler Windows to anyone looking to replace their windows.