Verizon Wireless

Internet Service


Services we offer

Internet.

Reviews

3.65 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
40%
4
20%
3
0%
2
20%
1
20%


Rating CategoryRating out of 5
quality
4.2
value
2.5
professionalism
3.6
responsiveness
3.9
punctuality
4.7
Showing 1-5 of 5 reviews

Darlene B.
01/2016
5.0
internet service
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

eve E.
03/2015
2.0
internet service
  + -1 more
unknown
Description of Work: I've had verizon services for 10 years. Usually 4 phones. Their customer service is the worst. They have a robot answer the phone so they can direct your call and conversation on THEIR time. This takes more of the customers time than necessary and their customers have to be very busy in order to pay their inflated prices. It appears that their pricing is based on "whatever the market will bear" with no concern for their customers. Continuous problems with the internet connection in my home, never really resolved. Very unhappy with the service, waiting my latest contract out to switch.

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
1.0
responsiveness
2.0

$350

Barbara E.
09/2014
4.0
internet service
  + -1 more
As shown above, the representative agreed to change it back to the standard DSL service, and did so. I found the itemization of the change on my next bill with no problem. So, I got the faster speed DSL for 1 year at no additional charge and no service charge, then changed back to my original standard DSL service with no service charge. It was as advertised, and I paid nothing additional, while the service representative was very pleasant.
Description of Work: I asked that the service no longer supply extra fast speed, just standard DSL service, and they agreed to change it back to the standard service. I had taken advantage of the higher speed service under an offer last year, which gave me higher speed DSL with no additional monthly fee for 1 year. I then called in early July of this year to go back to standard DSL, and after we discussed it for a few minutes the representative agreed to change it back. My next monthly bill reflected the change @ no service charge.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$27

julie J.
10/2013
1.0
internet service
  + -1 more
How much do you charge for internet?? Answer--I need your name, address, phone number before I will answer that question. I'm sorry, but the price is the price. TELL ME THE PRICE. And please, tell me in ENGLISH.
Description of Work: nothing. I could not get any information and finally they said they don't provide service to my area.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$100

Patricia M B.
03/2012
5.0
internet service
  + -1 more
They gave us a whole house system. They are good.
Description of Work: I have internet with them.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

    Contact information

    720 S Meadow St, Ithaca, NY 14850

    www.verizonwireless.com/b2c/dispatcher

    Service hours

    Sunday:
    10:00 AM - 7:00 PM
    Friday:
    8:00 AM - 9:00 PM
    Saturday:
    9:00 AM - 9:00 PM

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Internet Service

    FAQ

    Verizon Wireless is currently rated 3.6 overall out of 5.

    Sunday: 10:00 AM - 7:00 PM

    Friday: 8:00 AM - 9:00 PM

    Saturday: 9:00 AM - 9:00 PM

    No, Verizon Wireless does not offer free project estimates.
    No, Verizon Wireless does not offer eco-friendly accreditations.
    No, Verizon Wireless does not offer a senior discount.
    No, Verizon Wireless does not offer emergency services.
    No, Verizon Wireless does not offer warranties.
    Verizon Wireless offers the following services: Internet.

    Contact information

    720 S Meadow St, Ithaca, NY 14850

    www.verizonwireless.com/b2c/dispatcher

    Service hours

    Sunday:
    10:00 AM - 7:00 PM
    Friday:
    8:00 AM - 9:00 PM
    Saturday:
    9:00 AM - 9:00 PM