Hrunning Water The On Time Plumber

John was very knowledgeable about plumbing equipment and codes. He is very professional. It took him about an hour to take the old faucet out and install the new one. He charged us $150 for the labor and about $50 for the service call. The next day we discovered a leak under the sink. We phoned him and he came out immediately to fix it, just a valve that needed to be tightened. He didn't charge us for that second trip.

John returned my telephone call promptly (same day), and showed up at my home early the next morning. He was friendly, professional, and did not mind my kibbitzing while he worked. He donned plastic booties to protect my flooring. Within minutes he had the faulty shower controller disassembled and located the problem -- eroded gaskets. Even though the controller was an off-brand (no longer manufactured), he had replacement parts in his truck. A few minutes later and he was finished, and after testing to see that it all worked, he was off to his next job.

Both visits were great!!!! He's very prompt, helpful at explaining things to a non-plumber, had all the parts and tools he needed, was thoughtful about how far to dial back the house pressure so that the showers still functioned, and clearly interested in saving all our plumbing from the risks involved in too much water pressure. He even gave me a referral for someone to help repair our sheet rock that got water damaged.

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He came and fixed our hot water first.  It really was a silly problem (we had calcium deposits in the line that clogged the line).  So he fixed that and in the process, one of the PVC pipes had cracked without either of us noticing before he left.  We turned the washer on that night to use it and discovered this crack.  We called him and he came in promptly the next morning to fix the problem free of charge.  The other thing that he helped us with was installing a gas line for our gas stove.  The line comes into our house at the opposite end of the house, so much of the cost was associated with the actual gas line to run from one side to the other.  He was very quick and efficient and did a great job.  He was very good at explaining things to me as I watched him do his work (I like learning new things like this, especially since this was my first house and we had only been in it for a few weeks).  I would definitely recommend him to anyone.  I do have to admit I'm not 100% sure on the price, which is why I put ~.  It was a while ago, but I remember it being somewhere in there.  The smaller price is for the washer, the higher one is for the gas line.  

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We have used his services a few times and have always found him pleasant, easy-going and professional. He responded quickly to our phone call and came when he said he would.

Clean and friendly, the plumbers always take off shoes and are sure to clean up after they are done. I have a furnace, water heater and several faucets installed or repaired by John and his crew. Everyone is always polite and professional.  They always complete the work within the time frame designated and honor all quotes.

On Monday, January 4th, I called John and said that I would like to discuss the charges with him for the Sunday service because I felt that if he had cleaned the filter when he came during regular business hours, I would not have had to make an emergency call. I stated that I would gladly pay the fee for services, but would like him to waive the $100 emergency charge. He was extremely rude to me and said that it was my responsibility to clean the filter. He told me that he didn't charge me for the service call earlier in December so there was no service guarantee associated with that visit. I stated that he was a professional and should have known that this was the problem and I also stated that I would have paid him for the regular visit, but it was his insistence that there was no charge for that call. I told him that I was disappointed with the manner in which he was treating me, he said he didn't care and hung up on me. I called him back and told him to cancel my $10/month service plan with his company and that we would no longer be using his services. He said "fine", and hung up on me again.