Hearth & Home Ithaca
About us
Hearth & Home boasts the largest showroom in the Central New York area and features woodstoves, fireplaces, pellet, coal, corn, and gas heating options and fuels. A majority of our products are made in North America. We take Visa, MC, Amex
Business highlights
Services we offer
Hearth & Home also provides service, and masonry work; and all services are provided under warranty. We have examples for all applications. Stop by the store to see dozens of models in action!, installation
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
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My only complaints are with Hearth and Home the company, rather than the people who completed the work. Firstly, Hearth and Home charged us $108 for a visit that I thought was just an estimate. This is not good. If you are going to charge clients for a visit, that should be clear at the time the appointment is made, not after the fact. Secondly, after charging us, we did not hear back from Hearth and Home until WE called them asking for the estimate for the work.
But, as I mentioned, these complaints have to do with the business end of things with Hearth and Home. I would recommend Jeffery Kells as a contractor without hesitation.
"We here at Hearth & Home aim to please every customer that walks through the door, calls us, or we visit. The fact that your upset about our timing on responding to you after we came out for a visit is a concern on our end. Your response was early December and your work was done in November an extremely busy time for the Hearth business. I am going to do all I can do address the time frame we get back with our clients. The fact that we were in a busy time of the season should not be an excuse for us but I do hope you understand that may have had something to do with it. The $108.00 estimate fee is a standard for us with the agreement that if we are hired for the job, or a unit is bought from us here at Hearth & Home the fee gets refunded. I apologize that we did not tell you at the time of the appointment being set or at the arrival on site. We thank you for the feedback and the opportunity to do work for you and hope you will look to us again for any needs you may need. These are the things that make us a better business and for that we thank you very much. Hearth & Home"
Licensing
State Contractor License Requirements
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