"We in no way agreed that the survey was not properly completed. We maintain that the work was completed accurately and professionally and to the standard of care a reasonable professional would complete such work in the state of New York. We spoke with our client, the title company, multiple times, and we believe we exercised care and compassion by providing a 55% ($425) discount which resulted in a small loss for us. While $425 may seem like a “small discount”, to you, that is a meaningful amount of money to most people, including a small family-owned business such as ours. Further, the survey your title company received from us was correctly completed and signed and sealed by our professional surveyor. Your title company accepted and used that survey in your property closing, and you and they relied upon it for that transaction when you purchased the property. You did not own the property at the time of our survey, nor did YOU hire us to do anything on this property. We were hired by the title company, which, again, accepted and relied upon the survey as being complete and accurate and used it to complete your transaction. We take pride in the fact that many of our workers are multilingual. However, they all speak English, including the surveyor who performed the survey. Your apparent judgment of ones ability to perform quality surveys based on their language skills is insensitive at best and downright discriminatory and prejudiced at worst. Posting false and inaccurate reviews like this one should not be allowed."

"[Member Name Removed], Thank you for the 5-star review! We are delighted to hear your positive feedback and look forward to working with you again in the future."