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Porter's Pool Service

Swimming Pool Covers Installation and Replacement, Swimming Pool - Above Ground, Build or Install - Need Materials, Swimming Pool - Above Ground, Build or Install - Have Materials,

About us

Porter's Pool Service is committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty, and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade combined with ability is what makes us true professionals. Above all, we are watchful of our customers' interests, and make their concerns the basis of our business.

Business highlights

Emergency services offered

Amenities

Emergency Services

Yes

Free Estimates

Yes

Warranties

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.413 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
85%
4
0%
3
0%
2
0%
1
15%

Filter reviews by service

Showing 1-13 of 13 reviews
Roz A.
Jun 2025
1.0
Above Ground Swimming Pool or Accessories - Repair or Service
UPDATE 7/1/25: Made a comment on this company below last month & this is the text msg. he sent to me this morning, I'm appalled! From Kyle Shepard (Porter Pool Service): Never took the time to write anything positive for me despite my assistance however you took the time to slander me in public knowing it would have a negative impact on my business and future. They love you one minute then hate you the next. I am disappointed because I was not only sidelined with staff infection and unable to provide for myself and customers but you didn?t even once think to ask if I am ok. Many occasions you have said love you Kyle thank you and to see you take time to write that review is beyond disappointing in what some humans are capable of. You made sure to go on home advisor and share your unhappiness, no wrath like that of a scorned woman, I on the other hand am still sorry I couldn?t step up for you on the fly but I was dealing with health issues. ORIGINAL COMMENT: Kyle started off to a great start when I first was referred to him, but there was no finish. He has gaslighted me on a couple occasions another Customer I referred him to as well. Needed a repair, called numerous times after opening my pool, no answer & no response. He seems to be totally into just building pools at this point. While that is fine ,customer service from a good company is important. Thank God I was able to find another Company ( remove company name) Service and they not only showed up quickly, but did the repair to excellent. Thank you so much Vinny, I will be using you more going forward & will refer others to you as well. Save your energy and find someone else Porter Pools has gotten too big for his own good,

Sheila R.
Jun 2025
1.0
Unfortunately, the job was not done. I reached out several times and was very patient, but he did not show up to finish the job. I had to hire someone else to finish what wasn't done. I would not recommend this company to anyone.
Response from

"I?m curious as to what was not completed? Pool was installed as agreed. Pool opening was not included in scope of work. I did inform you of the need for flex hoses and even put a cover on pool to prevent contamination of water. I even spread top soil and seeds to aid in the repair of grass which was my efforts to go above and beyond."


Mike O.
May 2025
5.0
Above Ground Swimming Pool or Accessories - Repair or Service
Kyle and Manny did an excellent job replacing our above ground pool liner. They did thorough work and cleaned up everything after they were done. Kyle was great to deal with and was very fair with pricing options. I would highly recommend them to anyone looking to get pool work done.

Izabela D.
Apr 2025
5.0
Swimming Pool Covers Installation and Replacement
$50,000
Very professional. Kyle was on time, patiently explain all that we need. Always in touch. Very good price. Job very clean nicely done. Highly recommended.

Gale H.
Nov 2024
5.0
Swimming Pool Covers Installation and Replacement
$500,000
Kyle installed our semi in ground pool, workmanship was perfect. Kyle and his team were friendly and professional. He also is installing our pool cover. Kyle is very responsive, he lets you know when he’s coming and then shows up on time. A real pleasure to work with. I will be using him next summer for pool maintenance.

Jim F.
Nov 2024
5.0
Swimming Pool Covers Installation and Replacement
Custom cover was ready when they said it would be, and they installed it immediately. Very happy with the product and the service.

Trish L.
Nov 2024
5.0
Swimming Pool Opening & Closing Service
Yes, I recommend this pro
Kyle is reliable, very honest, very knowledgeable and very friendly. We would highly recommend him!

Hector R.
Nov 2024
5.0
Swimming Pool Opening & Closing Service
Yes, I recommend this pro
Kyle is a punctual, professional business man. He is very knowledgeable on various pool products.

Vita G.
Nov 2024
5.0
Yes, I recommend this pro
Dependable, professional !

Char L.
Nov 2024
5.0
In Ground Swimming Pool or Accessories - Repair or Service
This company was professional, timely, curtious and reasonably priced. I will continue to use them in the future.

Ahava J.
Nov 2024
5.0
Swimming Pool Opening & Closing Service
Yes, I recommend this pro
I have hired Kyle for opening and closing for the past 3 years. He also repaired a leak in the liner for me. The patch has held up and still working 2 years later! I have referred him to multiple people with calls thanking me for what a great job he does for them . I swear he even leaves my shed cleaner. He is dependable and does a great job! Would never use anyone else .

Michael P.
Nov 2024
5.0
Yes, I recommend this pro
This company is hands down the best. They showed up on time, very friendly, they cleaned up everything and we had a beautiful pool. Kyle has also opened and closed my pool for 3yrs now and comes every other week and cleans the pool for me and its always crystal clear the whole summer.

Michelle C.
Nov 2024
5.0
Swimming Pool Cleaning and Maintenance Service
Yes, I recommend this pro
Kyle is professional and knowledgeable. He always goes above and beyond to make sure my pool is clean and the chemicals are at the right level. Iâ ve recommended this company to many of my friends and they too are extremely happy with the service!

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Porter's Pool Service is currently rated 4.4 overall out of 5.
Monday: Open All Day Tuesday: Open All Day Wednesday: Open All Day Thursday: Open All Day Friday: Open All Day Saturday: Open All Day Sunday: Open All Day
Porter's Pool Service accepts the following forms of payment: CreditCard
Yes, Porter's Pool Service offers free project estimates.
No, Porter's Pool Service does not offer eco-friendly accreditations.
No, Porter's Pool Service does not offer a senior discount.
Yes, Porter's Pool Service offers emergency services.
Yes, Porter's Pool Service offers warranties.

Contact Information

121 South Bedford Ave, Islandia, NY 11749

Service Hours

Sunday:Open All Day
Monday:Open All Day
Tuesday:Open All Day
Wednesday:Open All Day
Thursday:Open All Day
Friday:Open All Day
Saturday:Open All Day
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