DS Electric

"[Member Name Removed], We appreciate your business and feedback. Afternoon appointments are difficult to set a specific time as we can't determine exactly what time the first jobs are going to finish. We do do our best to inform customers of that before hand and if they are able to do a morning appointment we're able to give a better timeframe. We, as all good contractors, are extremely overwhelmed right now and are doing our very best to keep all our valued clients well taken care of. I apologize if we weren't able to meet your needs, I hope you were able to have your problems taken care of. It sounds like we didn't take good enough notes on your account to realize mornings were no good for you, I'll take this opportunity to review our answering procedures. Have a happy holiday season, Best, Dave"

"Thank you for taking the time to review our company. We're glad you were happy with service provided and hope we're able to help you in the future!"

"We appreciate you taking the time to rate our company and trusting us with your electrical needs in your home. While we typically don't give estimates on small jobs such as hanging fans the need for a man lift due to height of one of the fixtures we did come take a look and give a price. Anytime we have our man lift on site we do need to have two men on the job for safety reasons, also maneuvering the equipment into and within a home safely takes time. Though we'd rather hear we're a little more expensive and quality and the total experience of the project was stellar we also want our loyal clients to feel they've receive a good value for that quality of work we perform. We'll consider your valuable feedback in future projects you choose to entrust us with."

"Thank you for taking the time to review our company and the kind words. We strive to make your experience with us as seamless as possible. I also appreciate you mentioning our standard practices to keep your home in better condition than when we arrived."

"Thank you for taking the time to review us [Removed member name]. [Removed member name] is one of our favorite new customers, we look forward to working with her on other projects as needs arise. Thank you for you patience getting this job right and 100% and hopefully you enjoy it as much as we enjoyed working with you. Don't forget our refer a friend program, call anytime if you want more details. :)"

"Thank you for taking the time to leave feedback for our company. We had the pleasure of installing this Generator a few years back, as things sometimes due a part failed. We were able to fix unit, handle warranty claims and get it up and running. Thank you for entrusting your homes electrical needs to us as well as your past and future referrals."

"Thank you for taking time to leave feedback for our company. Knowing exactly how our customers feel both good and bad is the only way we can grow. We know your time is valuable so spending some of it leaving feedback is much appreciated. Generators become commodities during storms and it's not possible to keep them in stock as they are large ticket investments for your home. This can equate to longer than desired lead times on units especially during large storms. We appreciate your patience and are happy that the installed unit is what you had expected, thought the investment in your home may have taken longer than we wanted. We strive to do the highest quality work at all times and would never take a short cut in anything we do, while keeping our customers budget in mind. For an Air cooled generator, weighing less than 500 lbs, a concrete base is not require nor recommended by Generac. If you refer to Generac's website you'll see that the air cooled units there are mounted directly on the ground in most cases as they come standard with a composite mounting pad. We, always striving for better installations, typically install units on crushed stone outlined in pressure treated 4x4's. Also we take measures to avoid weeds from growing through the base and keep the unit level for many years of protection. If you reference the owners manual, which we've attached a link to below, in the "easy installation" bullet it clearly states that concrete pads are not required unless by your local building department. It is a service we provided at an additional fee. http://www.generac.com/all-products/generators/home-backup-generators/centurion-series/11kw-6440-12-circuit-switch Please let us know if you'd like us to give a quote to change the stone pad to a concrete one. As with any engine make sure you're changing the oil regularly and checking filters and other components."

"We appreciate your patience with the delay, unfortunately when dealing with a manufacture of generators we're at their mercy for delivery times. I hope the delay wasn't too much of an inconvenience. Thank you again for entrusting DS Electric for your electrical needs, We work as hard as we do for customers like you. :)"

"Thank you for the positive feedback and being understanding about the motion sensor. It's very difficult to get the sensors correct during daylight hours. If it becomes and issue again we're only a phone call away. We appreciate your business and thank you for choosing us for your electrical needs, don't hesitate to call if you need anything!"