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Burnell's Plumbing and Heating

Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,

About us

Installation and Repair of Heating Systems, Air Conditioning and all Plumbing Services

Business highlights

18 years of experience

Services we offer

All plumbing, Boilers, Combi Boilers (water/heat) Toilets, Disposal, Faucets, Furnaces, Sinks, Tankless, Water Heaters

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.58 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
0%
3
0%
2
0%
1
13%
Showing 1-8 of 8 reviews
PHILIP B.
Jul 2025
5.0
Yes, I recommend this pro
Rob (the owner) and Matt are awesome. They completed a complex installation right before July 4th, and spent a LOT of time in the attic in order to complete the job. It was 130 degrees in there at times, and they completed duct work, AC Lines, insulation (that is the WORST), charging, and testing, all while keeping a smile. Rob is extremely knowledgeable, and their work is impeccable. We noticed a small thumbscrew missing, and they went through the trash and then searched in the attic until it was found. I told them to forget it, and I would just buy a replacement at the hardware store, but they stayed on until they found it. Great service, very knowledgeable and thorough. I don't know what else you could ask for.

Matthew F.
Dec 2024
5.0
Yes, I recommend this pro
Just had a furnace repair done by Burnell's and wow......expertise, professionalism, time of call back and scheduling visit to my house, as well as more than fair pricing. No need to go anywhere else when you have an issue.

Ken P.
Mar 2023
1.0
$330
This was by far the worst experience with a plumbing company I have ever had. For background, i used to be a plumber. My wife called these people for a clogged kitchen sink. Their tech showed up, and proceeded to try to plunge the clog, despite being told that we have tried that. He then left to get a snake. He came back with a 1/4" 15' hand crank snake that might as well have come from fischer price. A plumber going to a clogged line call without a snake is just about the most idiotic thing i had ever heard . . . or so i thought. By this point, i was on a phone call for work when i hear blood curdling screams for help coming from the basement. This genius had decided to cut a hole in the pipe (without talking to anyone) and was trying to catch the drain water with MY bucket while standing on MY step stool in my finished basement. He then tried to tell me that he had to cut the hole, because his 15' snake couldn't reach the clog. He then claimed that because there was grease in the line, the whole line would need to be replaced, which couldn't be done until the next day. He wouldn't leave without getting paid and promised to send me an estimate to replace the line. To sum up, they demanded $330 for doing absolutely nothing, except making a mess and cutting a hole in my pipe. The next morning, i called because i had received no estimate. I was told that it would cost $600+ to replace the pipe, and that i would be charged a cancellation fee if i refused. Instead, i called a real plumber who came with a real snake and had the drain cleared inside 30 minutes. That and repairing the pipe cost less than what Burnell had charged for nothing. These people should be arrested. Except wait, they already were. [*** Link removed ***]

Tim J.
Sep 2018
5.0
Yes, I recommend this pro
Purchased a hot water heater via Home Depot and this was the local installer. They were easy to work with and very responsive to problems. The first hot water heater they installed was defective and started leaking a few hours later. I called and left them a VM that evening expecting to hear back from them the next morning. However, they called me back within a few minutes and were immediately on top of getting a replacement. They showed up the next morning with a new hot water heater and had me up and running before lunch. Overall I felt very pleased with the experience and would use them again.

Jeff F.
Aug 2017
5.0
Yes, I recommend this pro
Everything about the experience was great!
Response from Burnell's Plumbing and Heating
"Thank you for the kind words. We appreciate you taking the time to share your experience with others!"

Patty G.
Mar 2016
5.0
Yes, I recommend this pro
unknown
Response from Burnell's Plumbing and Heating
"Thank you! We value your opinion and appreciate the time you took to let others know!"

Sandra W.
Jan 2016
5.0
Yes, I recommend this pro
$490

Timely arrival.  Clean soldering of pipes, quick efficient service, cleaned up after themselves.  Knew Clifton Park requires permit, what the  inspector requires,andthe install passed inspection that very afternoon.  I'd hire them again. 


Response from Burnell's Plumbing and Heating
"Thank you [Member Name Removed], we appreciate you taking the time to review our services and the kind words. Our business is only a success with customers such as yourself. Thank you again!"

Nancy V.
Sep 2013
5.0
Yes, I recommend this pro
$310
Rob and Scott were completely professional. They explained everything that they were doing. They were quick, efficient, NEAT and they definitely knew what they were doing. They even reworked the vent pipe to get a better flow of exhaust. Everything was cleaned up to our complete satisfaction. We were so impressed that we have asked them to complete some other plumbing work for us. Definitely recommend these guys!!
Response from Burnell's Plumbing and Heating
"Thank you, customers like you make what we do easier."

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Burnell's Plumbing and Heating is currently rated 4.5 overall out of 5.

Burnell's Plumbing and Heating accepts the following forms of payment: CreditCard

Yes, Burnell's Plumbing and Heating offers free project estimates.

No, Burnell's Plumbing and Heating does not offer eco-friendly accreditations.

No, Burnell's Plumbing and Heating does not offer a senior discount.

No, Burnell's Plumbing and Heating does not offer emergency services.

No, Burnell's Plumbing and Heating does not offer warranties.