Tony Caccamise Moving & Storage Co

"Thank you for your review! We are glad you were happy with the service."

"Thank you for your review. Our schedule or un-availability to meet a customers' very specific needs is not "un professional." This is the busiest time of year for moving and we are booked well in advance with our trucks and moving crews, which can add to the difficulty in scheduling some specialty moves at a time convenient for all customers. Working with two parties in addition to trying to make sure we have the appropriate personnel to offer our best service, at times, can be quite challenging for all involved. We had attempted to work with and offer to call the other party involved in this move to secure a moving time. Due to the fact that we require very specific personnel for some of these more challenging piano moves, and that our schedule books up on a first come first serve basis, it can be somewhat difficult to schedule at a mutually agreeable times. There were many conflicts for both parties that would not allow us to provide this specialty service when the customer would prefer and our schedule allowed. These specialty services require us to make sure that we are using the appropriately trained personnel and try to have them available at a specific time. It is not always possible to provide or offer a time that is perfectly convenient for a customer, although we do our best to accommodate within the constraints of our schedule and what we can offer at the time."

"We did speak with Ms. [Member Name Removed] about her move. At that time, she understood that the guys would be delayed off of our estimated time, as the previous job took longer than anticipated and we had kept in touch with her all day regarding the timing and she was understanding of the situation. Unfortunately, although we do our best to estimate arrival times for afternoon moves, occasionally we cannot always arrive as estimated and this is not within our control. She did not mention anything to us about the several small items that were broken. We also discussed the recliner couch at length. She was informed at that time that it was not put together properly (by whoever delivered it or put it together initially) and was missing a part. Therefore, we put it back together as best we could and this was explained to her in detail. There was no damage to the couch that was caused by our company. Although we advised we would certainly go back, she indicated that she did not want us to go back for another trip due to the lateness of the hour. We strive to accommodate our customers to the best of our ability within the constraints of what we are capable of doing and the customer's wishes. We are not in the position to compensate customers for damage to items that we are not responsible for. Tony Caccamise Moving Co."

"Thank you!"

"Thank you [Member Name Removed]!"

"Thank you [Member Name Removed]. We are very happy you were pleased with our moving services and we appreciate you taking the time to write a thoughtful review!"

"We spoke with this client and respectfully and kindly explained that we simply did not offer moving services outside of the (local) Rochester, New York area. We apologized that we could not help him and provided them with other local carriers that may have been able to assist them with their move."