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Wilcox Basement Systems Inc
Acoustic Ceiling Tiles - Install, Concrete Foundation - Repair, Excavation - Major Grading or Resloping,
About us
Wilcox Basement Systems, Inc. is your responsible and reputable local waterproofing company with over 30 years in the construction and basement waterproofing business. David Wilcox is the owner and has been an integral part of the Upstate Central New York Community for over 3 decades- His personal experience of building homes gives him vast knowledge in helping homeowners permanently correct their issues with basement seepage, crawlspace encapsulation and foundation repair. Wilcox Basement Systems, Inc. was built on David's own personal accountability and complete customer satisfaction. Wilcox Basement Systems waterproofing installations are backed by a transferable written warranty.
Business highlights
36 years of experience
Services we offer
Basement waterproofing, basement windows, battery back-up sump pumps, bilco, buried discharge lines, crawlspace encapsulation, foundation repair & replacement, sump pump installs
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.715 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 93% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 7% |
Showing 1-15 of 15 reviews
Brandon T.
Mar 2016
Every step from inital call to quote and final installation went super smooth and on time. Crew was very professional and did an outstanding job!
Response from Wilcox Basement Systems Inc
"Thank you for your review and your business!"
Joseph J.
Mar 2016
unknown
Response from Wilcox Basement Systems Inc
"Thank you for your review and your business!"
Charles W.
Nov 2015
unknown
Response from Wilcox Basement Systems Inc
"Company originally completed a 57' drainage system for customer 2/21/2003. Customer asked to make payments every 2 weeks until paid in full which company agreed to. 12 years after drainage installed company was contacted 10/21/15 by customer to assist with cleaning out drainage, our company rep was sent out the next day 10/22/15 to assist with flushing out. Our rep was going to flush the drainage- using a hose to flush out any sediment or built up debris (this system was not maintained as recommended for 12 years). Customer declined rep to flush the system- that he already did, and was having Roto-rooter come out with a camera to look at drainage. On 10/23/15 customer asked if company would install a free access port for additional spot for clean out, was told the owner of the company would contact him. 10/26/15 customer called again- said waiting for cb from owner- owner was ill for several weeks with the flu, office relayed to customer & told him would have owner cb as soon as was better. The office sent an invoice for our representative's stop- no payment was ever made. 11/2/15-owner spoke to customer: no water on floor, no seepage anywhere, roto-rooter blasted high pressure through system (owner of company told customer not a good idea as can displace stone-bed), customer drilled holes in sump liner to drain water into it all the time-owner explained this will drain the stone-bed too and water will run out of the system & into the stone. Explanation of how the system was installed and how it works was reviewed with customer. Customer feels an issue with drainage that was installed 12 years ago-because water wasn't flowing through it now. Company was never contacted prior to this about any issues or concerns with the system installed. We worked with the customer to help him financially pay for the install and responded immediately when contacted with a need. Our company stands by our work, and we are responsive if any concerns or issues arise giving feedback and suggestions."
Marcia H.
Aug 2015
unknown
Response from Wilcox Basement Systems Inc
"[Member Name Removed], Thank you for your positive review of our company. We appreciate your comments and it has been a pleasure doing business with you and Neville! We will see you next spring! Sincerely, Anne Wilcox"
CAROL K.
Dec 2014
Just called for our renters who say the sump isn't working properly. Anne Wilcox said they would contact the tenants and get the matter straightened out.
Response from Wilcox Basement Systems Inc
"Thank you for your review about your experience with our company. Our technician replaced the pump for the tenants and the system is functioning normally. Please contact us in the future with any further questions or concerns: 315-896-3979."
Jason D.
Jun 2014
unknown
Response from Wilcox Basement Systems Inc
"We sincerely thank you for taking the time to write a review on the work we completed for you."
Bethany W.
Apr 2014
unknown
Response from Wilcox Basement Systems Inc
"[Member name removed], Thank you for your positive comments. We appreciate knowing the steps we take help make the homeowner more comfortable and prepared for our specialist's visit. It was a pleasure working with you! Sincerely, David Wilcox, President"
Linda C.
Apr 2014
They are expensive. It is a difficult basement and we had while we were living out of the country and they did a phenomenal job. Their product is really good. The perimeter system I really working like a charm. We were going to have them cover the basement walls, they had several products and we had priced them out. My husband didn’t like the look of their products, so he wanted to see what a general contractor would do because we had tubs that needed to come down and other things that this company will not do. Their price was okay but I would still have to hire a contractor anyways to do some other work so we did not go with them, but there was so much to do that it made sense to hire a contractor do it all. They are really good and I would highly recommend Wilcox for basement waterproofing. The system they put in is an expensive system but it is worth the money. Their answers to our problems were the best answers. They were extremely professional. It is an expensive system but for my house, which is an older house this was the best option to do. There could be less expensive ways to waterproof your basement but their system works for us. I can’t compare them with anybody else price-wise because they are the only ones that do this system around here. Their system solved the problem and solved it permanently. After having spent $12000 on mold remediation, this system was something I was personally willing to spend money for so that it never happens again.
Response from Wilcox Basement Systems Inc
"[Member name], Thank you for your comments about your experience with our company. It was a pleasure working with you. Although there was some additional work that we were not able to help you with- we appreciate your review of our system that was installed. We take pride in specializing in and staying limited to waterproofing, foundation and crawlspace repair so we can be the best in our field. Thank you again for your business and review! Regards, David Wilcox, President"
Robert M.
Feb 2014
Yes, it was an expensive improvement, but Wilcox did a fine job and was very good to work with during the entire process. The gentleman who came to the house initially was professional, knowledgeable, and punctual. The work crew was also on time and as tidy as could be given the work being done. Care was taken to protect our belongings from the heavy dust generated. We also received a follow-up visit. Between the work Wilcox did for us and some exterior grading corrections, we never had a wet basement again and were able to finish it off for additional use.
Response from Wilcox Basement Systems Inc
"[Member Name Removed], thank you for your review and comments. It was a pleasure working with you and we thank you for your business."
Laurie O.
Feb 2014
I knew I had a problem brewing because one of my unfinished basement walls - cinder block - was becoming discolored and the paint was flaking off. Wilcox did a superb job and their cleanup was surprisingly thorough. I would highly recommend them to anyone with water issues in their basement.
Response from Wilcox Basement Systems Inc
"[Member Name Removed], we appreciate your review and thank you for your business."
Barbara H.
Feb 2014
Team very professional and did the job in a timely manner and finished on schedule.
Response from Wilcox Basement Systems Inc
"[Member Name Removed], thank you for your review and we appreciate your business."
Marcia H.
Jun 2013
The system works great. Workers made the best use of their time, were very knowledgeable and professional. I will be scheduling another job with this firm in the very near future.
Response from Wilcox Basement Systems Inc
"Thank you for your positive review about your experience with our company. We look forward to assisting you again in the future!"
Dorothy B.
Dec 2012
Excellent.... basement leaks gone.
Response from Wilcox Basement Systems Inc
"Thank You for taking your time to review your experience with our company! We really appreciate your kind words, and I am glad you hiring us to fix your basement. Please give me a call when you can- I need to update your telephone number in our records. Our office number is 896-3979- Have a great day!"
Paul B.
May 2010
The work was excellent! They showed up right on time and finished the job when they said they would. Cleaned everything up after themselves too. Workmen were friendly and explained everything. Salesman came back when work was done to inspect everything. This company has a patented system; they don't just lay pvc pipes with holes in it. It's more expensive than the other companies we had come, but our basement has been bone-dry ever since! My wife and I are very happy with the results!
Response from Wilcox Basement Systems Inc
"Thank you so much for your thoughts and comments about your experience with our company! We take pride in doing a good job for our customers and helping them with their basement problems, and customers like you make it even more enjoyable. Thanks and have a great day!"
Janet S.
Mar 2010
They are very timely. They are unbelievably neat and tidy. Their system is working excellently. They were very reasonable compared to everyone else. I would definitely hire them again.
Response from Wilcox Basement Systems Inc
"We really appreciate you taking time out of your day to write a review of your experience with our company! Thank you very much. Have a great day!"
Licensing
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FAQ
Wilcox Basement Systems Inc is currently rated 4.7 overall out of 5.
Wilcox Basement Systems Inc accepts the following forms of payment: CreditCard
Yes, Wilcox Basement Systems Inc offers free project estimates.
No, Wilcox Basement Systems Inc does not offer eco-friendly accreditations.
No, Wilcox Basement Systems Inc does not offer a senior discount.
No, Wilcox Basement Systems Inc does not offer emergency services.
No, Wilcox Basement Systems Inc does not offer warranties.