I recently replaced the heating/air conditioning unit in my townhome. It was an easy process start to finish. Aiden (sales) answered all my questions and provided options for my needs. Mick the technician was on-time and thorough. These guys represented their company well. Great experience working with Gold Medal Service.

All went exceptionally well.. they are professional and curtiuos.

The Gold Medal technician, James, arrived shortly after we called for service to our heating system. He was courteous and friendly and immediately went to work on the system. He definitely knew his stuff and had figured out the cause of the problem in very little time. He had the necessary replacement part in his truck and soon had it in place and operating. He then checked the entire system before he left.

After spending nearly $25K on Air Conditioning systems for my home in the last three years, I called at the end of June because the three systems were not maintaining steady cooling . Serviceman arrived late, did not appear to understand English too well, and as I explained the issues I was having all he said was " I will put on my tablet"... he left, doing NOTHING! Too make a long story short, after several discussions with their Service dept, and after mailing a two page letter to the CEO in Hillburn on July 28th, I am STILL WAITING for a response to my letter and for someone to come and check and repair my systems ! today is 8/10/24... nearly six weeks after my initial call! I have done business with the predecessor firm, Design Air, since the 1990s, and had nothing but pleasant and highly satisfactory experience.. that is why I contracted with this new entity......NEVER AGAIN,!! My rating for Gold Medal Service is ZERO out of 5