Robert Chevrolet

The service is great. You have to make an appointment 2 weeks in advance. Usually when I get the car in earlier, I get it back within a couple of hours.

unknown

There is no story. I left the car, they did what they said they would and everything is fine.

I had a very positive experience as I have had with all my purchases at Robert Chevrolet.
If you go to Robert Chevrolet you must ask for Thomas Speranza (Fleet Sales Manager) (516) 931-1145

I had no problems with Robert Chevrolet

I leased a vehicle from this dealer on July 1, 2013. I was charged a fee of $75.00 for the dealer to transfer my plates and obtain the registration. On or about July 14-15, I contacted the dealer because NYS DMV advised there was no record of a registration for the vehicle. I contacted the dealership and spoke with the salesman, Sal Passarelli, who stated that the registration was and quot;kicked backand quot; from DMV because the plate number was typed incorrectly on the form. He assured me that the error would be corrected and re-submitted the following business day. As of August 6th, I had not received the registration. My temporary registration was due to expire on August 17th. I contacted the dealer and spoke with a woman named Theresa, who stated that she processed the paperwork the previous Friday (8/2/13), OVER TWO WEEKS AFTER MR. PASSARELLI ASSURED ME THE MATTER WOULD BE TAKEN CARE OF. Theresa the stated that my registration papers and quot;were probably at DMVand quot;. Apparently, the dealership feels it is unnecessary to keep track of the paperwork it sends from its office. Theresa advised me to contact her on Friday, August 9th. I called on August 9th and was told that Theresa was out. I was told that and quot;a bunch of registrationsand quot; were mailed on August 8th, and that I should receive mine in a day or two. I was advised to contact Maryanne on Monday, August 12th, if I had not received the registration. Needless to say, I did not receive the registration by August 12th, so I called Robert Chevrolet that afternoon, asking to speak with a manager. A man named Tom Misiak spoke with me and said he would have to check into the matter the next day, as the woman who handled registrations was gone for the day. I then contacted GM customer service and related this account of events to Kenyona, who identified herself as a Tier 2 Customer Service Agent. She advised that she would check with the dealer and get back to me. On August 13th, I received a message from Tom Misiak stating that there was no record of the registration and that they would have to put a trace on it through DMV. I also received a call from someone at the dealership named John Bell, who reiterated that a trace would have to be filed with DMV and that a new temporary registration would be sent via FedEx. Later on the morning of the 13th, I received another message from Mr. Bell stating that they found my registration and that it would arrive via FedEx the next day. On the 14th of August, I received a call from Kenyona at GM customer service. She reiterated Mr. Bell's message and indicated that per Kathleen Riley, the dealer customer service representative, the person who was handling registrations had been fired the previous Friday because of numerous errors. She said Ms. Riley from Robert Chevrolet would be contacting me, but, not surprisingly, Ms. Riley never contacted me. I asked for a refund of the $75.00 fee for the aggravation and stress the dealer caused me due to the incompetence of the staff and was advised that no refund would be issued. The incompetence and lack of responsiveness by the staff at the dealership is appalling. I have never had such a stressful experience with a vehicle lease or purchase. I received the registration for my vehicle with but three days before the temporary was due to expire, however, I did not receive as much as an apology for the non-responsiveness and inconvenience they caused. The sales people make repeatedly reiterate to the customer that a and quot;completely satisfiedand quot; rating be given on the customer satisfaction survey for the vehicle purchase. Customers should not respond to this survey until at least 60-90 days after lease or purchase, because the staff in this dealership is non-responsive to any problems that arise after the money is in their hands. I would also like to complain about the salesman, Sal Passarelli. When I questioned him as to the ability to access my account online, his response was and quot;Oh yes, of courseand quot;. Upon receipt of my first lease invoice, I tried to set up an online account and was advised that this is not available on Chevrolet leases. If Mr. Passarelli doesn't know the answer to a question, he should simply say so instead of making misrepresentations to the customer. This is in addition to his false statement about when the incorrect paperwork that was prepared for my registration would be re-submitted the NYS DMV. If a salesman does not know the answer to a question, he should simply say so instead of making false statements and affirmations. I would not recommend anyone to this dealership. Their lack of customer service is appalling. Desired Settlement: Refund-CheckDesired Outcome:

The dealer should refund the $75.00 fee it charged for filing the registration because of the time and effort I had to expend, not to mention intervention by GM customer service, in order to obtain my registration.

I was not charged because it was a warranty work. My overall experience with them have been great. They were very receptive and very punctual. They were willing to work with me.