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Petro Home Services

4.6(
90
)
Sink Installation, Garbage Disposal Installation, Pipe Repair,

About us

We're America’s #1 local home heating oil and total home comfort services provider (heating, cooling, plumbing, chimney). With over 100 years experience, we know how to keep you comfortable, safe and help you save on energy costs. Our local 24/7 customer service and support means automatic heating oil deliveries and our service response is always fast. We never run out of heating oil plus our pricing and payment plans are designed to help you manage your costs all year round. Experience the Petro difference today!

Business highlights

Emergency services offered
122 years of experience

Services we offer

Heating & AC, Heating Oil, Plumbing, Propane

Amenities

Emergency Services

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.690 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
81%
4
9%
3
3%
2
1%
1
6%
Write a review
Showing 1-25 of 90 reviews
Bill C.
Aug 2023
1.0
$20,000
Worst company to hire for any installation job plus high oil prices. They hire 3rd party people to ido nstallations and don't back up the poor work.
Kathryn T.
Jan 2023
1.0
$1,300
Received a home heating oil delivery by Petro on 12/21/2022, priced at $6.16/gallon. This was the ceiling price we were quoted in summer 2022. We were told that the price would decrease as the market improved. Earlier that day, we were approached by a salesman for Slomin's oil, inviting us to lock in an oil delivery price of $3.50 and a service agreement, which we declined because we already have an annual contact with Petro, with a service agreement for which we are billed separately. My husband and I were not told in advance what the price of delivery would be, but after the delivery was completed, we received this bill for almost twice as much as we were quoted for the price of oil that very same day. This prompted us to research the price of oil from different providers across Long Island for that week, none of which were charging over $4 per gallon for heating oil, and to look at the average compiled by NYSERDA & the U.S. Energy Information Administration. The average price of heating oil in Suffolk County for the week of 12/19/2022 was $4.80/gallon, a far cry from what we were charged. In order for the price of $6.15 to even be contained within that average would mean that there were companies charging less than $3/gallon, which is of course ludicrious. Both my husband and I called Petro customer service several times to discuss this discrepancy, and to request that they reconsider the price per gallon at which our delivery was calculated. We have since called several times, insisting on speaking to a manager and concerned that Petro is using summertime highs to engage in price-gouging their customers. In every single instance, we were misled by customer service representatives who dismissed our concerns, and were promised call-backs from managers who never reached out, and having our calls disconnected after more than twenty minutes on hold. Rude representatives refused to provide supervisors' contact info.
Armin M.
Feb 2020
5.0
Yes, I recommend this pro
They came same day in a few hours. Fixed everything, explained how to use system. Did not rush. First time home buyer, first time using oil boiler based baseboard heating.
Response from Petro Home Services

"Thank you for the thoughtful review! We always appreciate customer feedback and you sharing your experiences with us. Thank you for choosing us as your service provider! Best, Petro Home Services"

Lily M.
May 2019
5.0
Yes, I recommend this pro
Stewart (Tech #756) was great! He arrived at the expected time and spent time performing the necessary jobs for this tune up. Stewart is an expert at this and he has an amazing amount of knowledge. He is also pleasant, helpful and willing to answer questions.
Response from Petro Home Services

"We are delighted to hear that you are satisfied with our services and technicians, and that we were able to meet all of your service needs! It is our goal to provide total customer satisfaction. We would like to thank you for taking the time to leave us such a positive and thoughtful review! Best, Petro Home Services"

HASSAN K.
Feb 2018
3.0
Non responsive
Response from Petro Home Services

"Hi [Member Name Removed], thank you for reaching out to us. We are very sorry to hear about your dissatisfaction. Petro Home Services prides itself on delivering the best customer service possible and our customers are always our #1 priority. We would love the opportunity to discuss this with you and prove to you that we would love to earn your business. Please reach out directly to our Customer Service Manager, Janice at 1.800.645.4328. Looking forward to speaking with you. Regards, Petro Home Services"

Jane P.
Jan 2018
5.0
Yes, I recommend this pro
He Service was taken care of quickly. I have fairly new furnace. It was an electrical connection that was causing my lack of heat. Total repair was diagnosed and fixed quickly. It was covered under my Service contract.
Ronnie S.
Jan 2018
5.0
Yes, I recommend this pro
We have been using this company since 1982 they are wonderful They come on time they work with you and do a great job
Response from Petro Home Services

"Thank you a million for your loyalty over the last 36 years! We're honored to be your total home comfort services provider."

DEANNA P.
Jan 2018
5.0
Yes, I recommend this pro
Great! The company delivered oil even though there was lots of snow.
Response from Petro Home Services

"Thank you for sharing your experience with the Angie's List community. We value your patronage and look forward to keeping your home warm this winter."

DANNY M.
Jan 2018
1.0
Petro sells you a worthless service contract. They don't cover items that are expensive and break. They are constantly breaking appointments, One appointment was from 8-12. They called at 2 and said they couldn't make it. Company said definitely in 2 days and broke that also. Will never do business with them again. Might convert to gas.
Leslie T.
Nov 2017
5.0
Yes, I recommend this pro
They are a higher price than anyone else. I would use them again. They have been servicing our house for 20+ years.
Response from Petro Home Services

"We love keeping you and your family warm and comfortable. Thank you for choosing Petro Home Services as your hvac provider."

Paul A.
Oct 2017
5.0
Yes, I recommend this pro
$500
...
Response from Petro Home Services

"Thank you for choosing Petro Home Services as your total home comfort services provider!"

Antipas D.
Sep 2017
2.0
Yes, I recommend this pro
$200
unknown
Monica A.
Sep 2017
5.0
Yes, I recommend this pro
$180
Petro staff is always courteous, professional and does the job right the first time.
Response from Petro Home Services

"We appreciate your loyalty over the years and are pleased to hear that your gas burner continues to work properly."

ROBERT T.
Sep 2017
5.0
Yes, I recommend this pro
$99
.
Renee K.
Sep 2017
5.0
Yes, I recommend this pro
unknown
Response from Petro Home Services

"Thank you for taking the time to rate our business on Angie's List. We look forward to servicing your home for years to come."

Steven S.
Sep 2017
5.0
Yes, I recommend this pro
I've been happy with them. They're reliable.
Frances E.
Aug 2017
5.0
Yes, I recommend this pro
.
Response from Petro Home Services

"Thank you for trusting Petro Home Services to keep your home warm and comfortable year after year."

Mary S.
Jul 2017
5.0
Yes, I recommend this pro
Perfectly!
Response from Petro Home Services

"We're pleased to hear that your annual boiler tune-up went well! Thank you for choosing Petro Home Services time and time again."

Louis M.
Jul 2017
5.0
Yes, I recommend this pro
$200
.
Response from Petro Home Services

"Thank you for trusting Petro Home Services to keep you cool this summer. We love having you as a customer."

James M.
Jul 2017
5.0
Yes, I recommend this pro
It went great - repairman was courteous prompt and professional
Response from Petro Home Services

"Thank you for taking the time to share your experience with the Angie's List community. We're pleased to hear that your electric dryer was repaired to satisfaction. Have a wonderful day!"

David D.
Jul 2017
5.0
Yes, I recommend this pro
$150
Petro did a very good job and arrived within their time window. They need to improve their call-center service since it seems I'm always on hold for 15 minutes or more to call for service. Unacceptable
Response from Petro Home Services

"Thank you for your candid feedback regarding our call-center and for your patience. We definitely do not want our customers to wait an extended amount of time to speak to our representatives. We value your feedback, and will use it to improve our customer service. Thank you for choosing Petro."

Daniel S.
Jun 2017
4.0
Yes, I recommend this pro
$1,000
There was a secondary leak and they claimed it was my structure and i said i did not have a leak until you installed the toilet and we had a dispute over that. They also charged me tax and i had to fight them on that. The work was basically good, they came back and fixed the leak but i did have to pay for an additional part and they said it was because the part was ok when they installed the toilet. How could it be ok before and then not after. But they had done very good work up to that point so i just paid them. A discussion about the tax policy because it was a permanent fixture not a repair.
Response from Petro Home Services

"Thanks for choosing Petro to be your neighborhood plumber. We appreciate you taking the time to rate our business on Angie's List."

Ellie B.
May 2017
1.0
$500
I left the company. They are definitely over priced even when you're locked into a contract with them. Say I lock in to a contract with them my oil won't go over $2 a gallon and if it goes lower I would get the lower price, but I never did. I had to call every time to get it. I left them in December and went with another energy group. Their delivery was on time. I did notice that if you were more than 60 days late then they hold your oil for ransom. They would not deliver, they would let you run empty. I was with them for 12 years. They need to have a more competitive price. Their parent company, Petro is rated an F on the BBB. I would never use them in the future.
Court C.
May 2017
3.0
Yes, I recommend this pro
Customer service person was very nice, but repeatedly told me that they sell complete systems only and do not replace components. I'm not sure if customer service really understands their products and services, which does not inspire a lot of confidence. Or, maybe I misunderstood their website, even though it says Petro provides CAC sales and service. Maybe I need a better home address. I called Petro first after compiling a list of A-rated CAC vendors from Angie's List. I called them first because some neighbors use Petro and are generally happy. I'm hopeful that someone will read this and follow-up since I think the happy customers in my neighborhood are a good indicator of a company's quality.
Response from Petro Home Services

"Hello, thank you for reaching out to us. We would love the opportunity to discuss this with you further. Please reach out to our Sales Specialist, Paul Greco at 800.645.4328 or email him directly with your contact information to [Removed Hyperlink]. We look forward to hearing from you. Regards, Petro Home Services P.S. The Angieslist platform has a restriction on using the (at symbol) in our response."

Leslie T.
Apr 2017
5.0
Yes, I recommend this pro
.
Response from Petro Home Services

"We're happy to hear that our service techs were able to successfully fix your hvac system! We appreciate your trust and patronage."

Showing 1-25 of 90

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Petro Home Services is currently rated 4.6 overall out of 5.
Petro Home Services accepts the following forms of payment: CreditCard
No, Petro Home Services does not offer free project estimates.
No, Petro Home Services does not offer eco-friendly accreditations.
No, Petro Home Services does not offer a senior discount.
Yes, Petro Home Services offers emergency services.
No, Petro Home Services does not offer warranties.

Contact Information

477 W John St, Hicksville, NY 11801

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