Maximum Cooling inc
About us
Maximum Cooling Inc, has been in business for over 18 years, servicing HVAC systems both residential and commercial accounts in the greater. New York City area. Our focus is on providing the best customer service while providing the most comprehensive pricing.
Business highlights
Emergency services offered
27 years of experience
Services we offer
Maximum Cooling Inc is factory certified in several manufactures. Maximum features Climate Master and Aaon as our top serviced line. We can handle everything from large rooftops to PTAC units.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.52 Reviews
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Showing 1-2 of 2 reviews
Christina C.
Dec 2014
Service was great! Attentive and on time. They gave me several options to the repair and allowed me to pick which one better suited my needs.
Response from Maximum Cooling inc
"Ms. (member name removed), thank you for trusting Maximum Cooling with the repair of your HVAC, we really do appreciate it! All the best, Chris"
Mark H.
May 2013
My experience with Maximum Cooling Inc is not a good one. Here's a list of items...
1. There's no online web address. Customer has no ability to reach out to management to offer feedback or escalate an issue
2. They use an answering service nights and weekends and dispatcher during business hours. Neither cannot offer or forward your escalation to management. This company is not customer friendly to feedback from consumers.
3. Maximum Cooling Inc is quick to have you complete a contract with them, charge you for the service contract, but not pro-active to follow up on service completed or on-going pro-active maintenance on work completed. In addition, no follow up to ensure work completed continues to be successful.
4. Difficult getting service techs scheduled within appropriate timeframe. They want you to work around their schedule vs the other way. Additionally, they do not live up to their time commitments.
5. The charges come as a surprise because the technician doesn't thoroughly cover what it takes to diagnose the issue, work involved, parts/labor, and overall fees. Everything gets summed up at the end when you have no choice but to pay the bill.
6. Chris Cox (owner) and Chris Jones (President) - you have to search other online resources to obtain this information. No direct contact information is offered.
This is not a company I would recommend to a friend or colleague.
1. There's no online web address. Customer has no ability to reach out to management to offer feedback or escalate an issue
2. They use an answering service nights and weekends and dispatcher during business hours. Neither cannot offer or forward your escalation to management. This company is not customer friendly to feedback from consumers.
3. Maximum Cooling Inc is quick to have you complete a contract with them, charge you for the service contract, but not pro-active to follow up on service completed or on-going pro-active maintenance on work completed. In addition, no follow up to ensure work completed continues to be successful.
4. Difficult getting service techs scheduled within appropriate timeframe. They want you to work around their schedule vs the other way. Additionally, they do not live up to their time commitments.
5. The charges come as a surprise because the technician doesn't thoroughly cover what it takes to diagnose the issue, work involved, parts/labor, and overall fees. Everything gets summed up at the end when you have no choice but to pay the bill.
6. Chris Cox (owner) and Chris Jones (President) - you have to search other online resources to obtain this information. No direct contact information is offered.
This is not a company I would recommend to a friend or colleague.
Response from Maximum Cooling inc
"First I would like to thank you for your review. I see that your work and exspirence with Maximum Cooling was back in 2013. I can tell you that we have made several changes to our customer service and to our company policy's while some remain the same I.e. After hours answering service. We continue to use after hour answering service providers to ensure that a live person is always available to help our customers solve their issues. Unfortunately, in today's environment contracts and service request forms are required to ensure communications between everyone involved. In addition, I have tried to correct all of our online profiles to ensure that all our friends and customers can reach us with no problems or delay. I would like to extend an invitation to you to give Maximum Cooling another try, I'm sure you will find that we have refocused on Customer service, response times as well as general communications. My email address is [email protected] please contact me directly if you ever have a HVAC need. Best regards, Christopher. M. Cox owner and founder of Maximum Cooling, Inc."
Licensing
State Contractor License Requirements
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FAQ
Maximum Cooling inc is currently rated 3.5 overall out of 5.
Maximum Cooling inc accepts the following forms of payment: CreditCard
No, Maximum Cooling inc does not offer free project estimates.
No, Maximum Cooling inc does not offer eco-friendly accreditations.
No, Maximum Cooling inc does not offer a senior discount.
Yes, Maximum Cooling inc offers emergency services.
No, Maximum Cooling inc does not offer warranties.