Maid Brigade of Long Island

Everything was fine. Highly recommend.

The service is very good. They are accommodating with the time. And they will take care of any issues quickly. We have been using them since 2013. The price is fair.

I think they're very good. I think the best thing about them is the continuity, it's generally the same people from week to week. They do a good job and I've never had a problem.

unknown

They are reliable. These ladies are reasonably careful. I have been using them for three years. They are local and do a good job. Things are clean and the place looks nice when they are gone. Nothing is missing after they leave. I used another couple of ladies that were more expensive and didn't do as good of job. This company is priced good. I work full time and take care of the kids, so I have to change my schedule a lot and they don't get mad at me. I complicate it and they handle it well.

unknown

They are really excellent!

unknown

I will not be using their service, they cost me $500 in damages and more annoying they did not follow-up. I do a much better job myself anyways.

unknown

They were good. They were environmentally friendly and they have good customer service. They were very thorough and  they worked on time. His price was good.

unknown

They are reliable. I use them every other week. They were the first I tried as a service, and was very pleased!

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I am sorry to say this is my first ever negative review on Angie's List. Overall, I am extremely dissatisfied with this company. I needed a move in clean post-construction. I initially spoke with Bob, who quoted me about half of what it actually cost me to clean the house over the phone. When I spoke with Crystal a few weeks later, after construction was complete, she was extremely thorough (asked about windows, fireplaces, etc etc) - I was very impressed with her. (Bob and Crystal are the owners). I have a fantastic cleaning lady that I used weekly at our old place but the house is very big and was very dirty after construction - definitely work cut out for more than one person, which is why I called Maid Brigade.Crystal recommended 3 people, and I agreed. She was thorough in her explanations - remember to tell them if ANYTHING is not done to your liking, that they will call if they are late, that they are sending two team leaders for this job, as well as a third cleaning lady.
Two weeks later, the crew came. I got a call the night before to confirm, which was great. The crew was on time and got to work immediately. The problem was, they cleaned up HORRIBLY and worked extremely slowly. I explained to them that I wanted the house cleaned so that I could move my things in finally - this included the cabinets in the kitchens and bathrooms. Here are some examples of what occurred 8 hours after 3 professional cleaning ladies cleaned my house: the kitchen cabinets were uncleaned. There was dust inside every cabinet. The spice cabinet still wreaked of the previous owners' food and spices, and the remnants of spices were everywhere. The cabinets were all filthy and sticky. The area around the garbage can remained splattered with rotting food (the previous owners left the house in great shape, as you can see). Under the baseboards, loads of dust were left behind, and was completely untouched. The stainless steel appliances, especially the refrigerator, looked splattered and had residue of water drops all over them. The floors, which had spackle dust on them, were mopped with damp water, maybe twice. No cleaning solution - because there is no "organic" wood cleaning solution (the company is all organic). I was not forewarned to provide my own cleaning solution for the wood floors. In any event, the floors had white streaks from the spackle dust after they dried. One bathroom had a dirty paper towel remaining on the floor. The bottoms of the showers remained black. The bathroom cabinets were untouched. In the master bath, the maids did not clean above what they could reach - meaning black dirt remained above reach on the tiles in the bathtub. Some windows were not cleaned as promised. Everything was basically just lightly wiped - no elbow grease or effort was used whatsoever. If dirt was not immediately visible, (i.e. underneath the sink, on the windowsill) it was untouched. Mildew remained in the corners of my bathtub. Globs of paint were caked on to my bathtub although al they required was a little rubbing with warm water to come right off.
Before the maids left, they came up to me and asked me to inspect. I had not hounded them because I figured, hey, they're professionals, I told them what I need - BIG mistake. They walk up to me with their coats and shoes on, things packed up, and say okay - inspect. I pointed out the things I didn't like, and they very lazily and with a very upset look on their face cleaned things I pointed out. I didn't even THINK to look into the cabinets because I had specifically mentioned it and it was a no brainer to me. I showed them my dishwasher was dirty - they said they don't clean dishwashers. I told them my TVs still had fingerprints all over them from the move - they said it's company policy not to clean TVs and that I should get my own solution and do it.
The next morning was Saturday and I had to go out of state for a week, but was very upset with the cleanup. I decided to call when I got back. I called the following week when I got home - and this is the ONLY reason this company did not get an F from me - and Bob answered. I told him about my experience and despite the fact that it was a week later, he told me no problem, we will send another cleaning crew Monday, free of charge, but it can only be two people. So another cleaning crew came, as well as a manager (who, by the way, was horrified at the cabinets, the streaks on my stainless steal appliances, and the general poor cleaning job - the house had not been lived in at all yet as we hadn't moved in and had been away since the clean). The new crew was only two people so they tired out more quickly, but this time I hounded them the whole time. I watched everything they washed, and after they washed it, if it was still dirty I pointed it out again. I had to spend the entire day showing them what to clean. They were very nice, and harder working, and this time I gave them bleach to clean my dishwasher and watched them clean all the disgusting kitchen cabinets (which they would have forgotten to do had I not reminded them). They did a better job - much better, in fact - but still, not such an amazing job for a professional cleaning company that charges THAT much money (about $800!) to clean a new house! In my opinion, to be an A-rated company, you have to come in an know what you're doing, listen to the customer and get the job done.
Nobody ever called me after the maids left that day to see if they did a better job. Nobody seemed to really care. First and foremost, the company gets a D- for my first cleaning experience, and maybe a B- for my second. I average that to about a C. And I appreciate that the second cleaning was arranged free of charge. But the services AND the customer service are sub-par. After my second clean, more construction had to be done in the house, spackle dust and all. This time, I called my regular cleaning lady. ONE person - came in, spent 12 hours at the house, cleaned more spaces than I asked Maid Brigade to, and it was SPOTLESS. The job CAN be done - even by just one person! And for less than HALF the price!
My advice to Angie's List users: if you need a post-construction clean/move-in clean, search elsewhere. (a) get a NON organic company or buy your own cleaning supplies (organic will not clean as well heavy-duty, which you need for a move-in clean). (b) make sure to constantly check on the cleaning crew throughout the day to see their progress and point out ALL things that were done wrong. (c) DO NOT use this company. I think if you just need regular housecleaning, this company may be okay, and then it's great to have organic cleaning supplies - but if you are ocd and like a good, deep clean, I would search for a private cleaning lady or choose another company off of Angie's List. As for me, I'm sticking to my fantastic cleaning lady. This company was extremely disappointing and I would not use them again.

Will absolutely never use again.    I had a "secret" stash of cash in the bottom of a cannister set in my kitchen that was there for more than a year.   One day I went to retrieve the $700 and it was gone.  I live alone and no other service providers had access to my home.  It could only have been someone from this service.  I confronted management who tried to blame everyone but the person who cleaned my house and told me he would get back to me.   I was offered no apology, no reimbursment and he never called back. 

They charged a reasonable price, but I expected them to do a much better job considering that this was their first time cleaning my house.  Specifically, they didn't move any items when dusting and vacuuming, and it was difficult to tell where they had actually cleaned.

I hired 3 "professional" housekeepers. 2 Showed up at the time promised the other showed up over 2 hours later.
They took over 5 hours mostly because they are all often in the same room chatting with each other in spanish. Every time we would split them up to go into other parts of the house they would quickly come back to each other and chat and joke around.
They were also supposed to clean our deck and garage and didnt want to. Only after we convinced them that that was part of the quoted price, they did it but only clearly not their hardest and still left it dirty.
Also I was told before I hired them that their vacuums are very industrial with these great filters. They hardly had any suction and the were all being held together by duct tape. Very disappointing. 
I would not recommend them nor will I use them again.

I have used Maid Brigade of Long Island (Nassau and North Shore) for about 7 years now.  I use them bi-weekly and  My experience with Maid Brigade has been outstanding! The cleaners are thorough, efficient, respectful, and prompt. If I had a question I could always call Bob and get it answered immediately. When Maid Bridgade is done cleaning my home, it shines. The little things that make a home sparkle- cleaning the baseboards, dusting the fans, making sure corners are not neglected, etc. are never missed. I used another service last year (I received a gift certificate) and I won't name names but I was not very "merry" after using them. As soon as I could, I went back to Maid Brigade. We had two dogs (now one) and making sure the couch was vacuumed well is a focus of mine. The one time it wasn't I called Bob and the situation was fixed immediately! 

Usually, I clean my own house. In fact, I've only used a housekeeper once in the 20 years I've lived here. Unfortunately, both my husband and I were sick at the same time and needed a hand to keep up with the general cleaning.  For that, the Maid Brigade did a good job. I have nothing else to compare it to, except what I do myself. And their services hold up well for that comparison, but budget-wise, I won't be able to use them on a regular basis; however, if the need should arise again, I wouldn't hesitate to call them. Bob responded promptly to my initial call and gave me a ballpark figure over the phone after some questions. He also accommodated my day to make the appointment. I received a confirmation call to give my the two-hour window when the maids would arrive. The two-person brigade were efficient and friendly. I know I paid more than a neighbor and another friend who regularly use housekeepers, but for a one-time, emergency need, I was pleased with the value I got for the thorough job they did.

Very well.
Arrived as scheduled and went right to work.
Accomplished tasks within 2 hours.

Note: I have scheduled them to clean my apartment on a monthly basis.

I had known about an additional fee for the first time cleaning of my house. This being common practice I agreed. In addition, while they were at my house I got a call about two and half hours in, from their manager saying they needed extra time and I would haved to pay for the additional hour, but if they needed more than that I didn't have to pay more. Being a full time working mom with teenagers, I knew the area they started with (my kids' rooms & bathroom) was neglected by me for a long time trying to teach my kids to clean up themselves, but that it was warranted. I was also impressed by the way the women were very respectful without being subservient (I hate that) and the way they showed me (english was not their primary language) without being judgemental that there was alot of dust in neglected areas.

I called Maid Brigade to help my 85 year old mother get her house cleaned after the mess from hurricane Sandy. They went above and beyond normal house cleaning to help her out. They did a great job under the circumstances and didn't price gouge because of the disaster. I will definitely call again for normal house cleaning.

They arrived late and that was my only complaint.  The service was good. 

Fine -- third time I have used them and each time satisfied.