Hicksville Flowers

DO NOT USE this florist, if you want flowers delivered that is. I placed an order through the FTD web site for a next day flower delivery for my mother-in-law, this was on a Thursday, Hicksville Flowers picked up the order. Friday came and went and on Saturday I asked my wife if her mother received the flowers. My mother-in-law did not receive the flowers. I called FTD (at this point I did not know the name of the florist). FTD contacted Hicksville Flowers and they stated that they went to deliver but my mother-in-law was not home. They went to a neighbor to ask if they would hold the flowers for her. The neighbor declined (so the florist says) so the florist "porched" the flowers (again so they say), meaning they left the flowers at her front door. My mother-in-law came home to no flowers on her porch. A few things my mother-in-law has lived at this address for 40 years. All of her neighbors know and love her. And when she asked around she could not find this mysterious neighbor who declined to hold the flowers. Furthermore, all of her neighbors emphatically deny ever even seeing flowers at her door. When FTD called Hicksville Flowers on Saturday they said that they would deliver the flowers the next day (a Sunday). The following day my mother-in-law stayed at home (missing church services I might add) and around noon she received a call from the florist stating that they would deliver the flowers to her later in the afternoon. Later in the afternoon came and went and still no flowers. My mother in law called again and they told her that she would have to drive to their shop (about 30 minutes away) and pick up the flowers! Uhhhhmmmmm, excuse me but I did not spend $15.00 in delivery fees for my mother in law to have to drive and pick up flowers. This business appears to be unprofessional at best or shady (which is probably closer to the truth). Hicksville Flowers slogan "Where Excellence Prevails" should be altered to "Where Mediocrity Prevails". In the end I called FTD and they were able to have the arrangement upgraded and delivered by another florist.