Gold Star Plumbing, Heating, & Cooling

Charged excessive price for parts.

Their customer service was great, they were organized and really knew how long things would take and the work they did was good. However, they are really pricey (more than double) compared to other options and they upsell us with membership because in the long run it would save money, but was still way too expensive for what we had done.

Gold Star Service did a great job, replacing the sewer line from my home to the street. I'm very happy and I will recommend to family and friends. Chris K.

They were quick to respond and actually had someone come to my house within a couple of hours. William was great. Did a great job, fixed the problem and cleaned everything up afterwards. I would recommend them and use them in the future.

was able to get same day service. William did an excellent job troubleshooting my sump pump

They set up an appointment. Did not discuss over the phone that I will pay $160 for the technician to come out and give me an estimate. After not using their services, my husband was told he had to pay the fee of $160.00. I wished I had given advanced notice. I would have said no. Not happy paying that fee.

Very clean and professional . Luis and Scott were the best

Two different costs by two servicemen from the same company. One was high and the other cost was even higher for the same job. Horrible customer service when I brought it to their attention

Good company.

Came quickly Did a good job

He did a really good job, and was so clean that he left no trace.

100% satisfied with entire transaction from setting appointment, service tech to completed project.

They have excellent technicians. However, the company needs a lesson in customer service, keeping appointments, and valuing customer time. Lastly their prices are ridiculous! For reference: I had asked for a quote to replace a hot water pipe due to pin holes, that ran in the length of 7ft. They quoted me almost $900. I had another plumber replace the same pipe with pex and also fix a clog in the shower pipe due to sediments for $400.

They were a little pricey but quality of work was excellent, the workmen were very kind, no surprise costs at the end. Promptly responsive when I ran into another issue shortly thereafter. I’ve hired them again for other work.

They did not clarify all the pricing needs for this projects entirety. and double charged basically for the same service.

They were professional and performed perfectly .very polite .the cost was exactly as quoted. I would definitely recommend them

The nicest gentleman showed up on time at 8:00 a.m. He went out of his way to make sure I could save as much money as possible that day and then showed me how he corrected a problem without making me feel like an idiot. Took his time explaining to me what could be done in the future.

They were great

GREAT SERVICE THEY HAD TO CALL A SPECIALIST FOR MY HVAC AND THEY DID IT WITHOUT ANY EXTRA COST

Only good thing I can say about them is their techs. The technicians I got were great! Very nice and professional. The people in charge of scheduling appointments are the worst. Gave me a window between 9am-12pm on a Saturday and told me that a tech would call 30 mins before arriving. Sooo at about 12pm when I did not receive any phone call, I called the company and was told they are running late and will be there. No ETA or anything. I asked them why no one called to let me know they were running late. I could have completed some errands, instead of waiting around. How can you not value other people's time? The lady started apologizing profusely, and offered to send a tech ASAP. After 2 hrs a tech showed up at my door. Like I said above...the techs were great! and very professional. So I will give them credit for that.

Excellent job!

They did a great job, overall I would give them 5 stars.