Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
Geo Icon

Gold Star Plumbing, Heating, & Cooling

4.4(
61
)
Gas Piping, Drain Clog or Blockage Clearing, Ductless Mini-split A/C - Install or Replace,

About us

Gold Star Plumbing, Heating, Cooling delivers Service That's Out of This World to homeowners on Long Island. From our technical expertise to our customer-focused solutions, from our business processes to the service we provide ? we push ourselves daily to be measurably better than we were the day before. Here is what you can expect from us: 100% satisfaction guaranteed. Upfront, transparent pricing. Live voices on the other end of the phone, both day and night. Five star, world-class service from the moment you first call to the moment we leave your home...and everything in between. 30 to 60 minute (you choose) advanced notice before we arrive (no waiting for us). Respect for your home and property. Peace of mind, in knowing we're fully licensed from one end of the island to the other. We welcome the opportunity to serve you.

Business highlights

Se habla espanol
15 years of experience

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Our recent projects
  • 1
    View Gallery

    My jobs

Reviews
4.461 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
11%
3
3%
2
3%
1
7%
Write a review

Filter reviews by service

Showing 1-25 of 61 reviews
Sean H.
Feb 2024
5.0
Google Review
Professional and knowledgeable
Response from

"Hi Sean, We are thrilled to hear that you had such an excellent experience with us! Thank you for taking the time to review our services and for leaving such wonderful feedback. We strive to provide every customer with our best service, and we are glad that was the case for you. At Gold Star Plumbing, Inc., we are always happy to help with any plumbing needs and answer any questions our customers might have. Thank you for choosing Gold Star Plumbing, Inc. Best, Gold Star Plumbing, Inc."

Pierre L.
Dec 2021
0.5
Gas Furnace / Forced Air Heating System - Repair
Charged excessive price for parts.
Response from

"Thank you!"

Ryan C.
Dec 2020
4.0
Faucets, Fixtures and Pipes Repair or Replace
Yes, I recommend this pro
Their customer service was great, they were organized and really knew how long things would take and the work they did was good. However, they are really pricey (more than double) compared to other options and they upsell us with membership because in the long run it would save money, but was still way too expensive for what we had done.
Response from

"Hi Ryan We appreciate the feedback and thank you for taking the time to leave a review!"

Chris K.
Oct 2020
5.0
Sewer Main Install, Replace or Repair
Yes, I recommend this pro
Gold Star Service did a great job, replacing the sewer line from my home to the street. I'm very happy and I will recommend to family and friends. Chris K.
Response from

"Hi Chris Thank you for taking the time to rate us and for leaving a 5-Star review!"

Dexter T.
Sep 2020
5.0
Faucets, Fixtures and Pipes Repair or Replace
Yes, I recommend this pro
They were quick to respond and actually had someone come to my house within a couple of hours. William was great. Did a great job, fixed the problem and cleaned everything up afterwards. I would recommend them and use them in the future.
Eric S.
Sep 2020
5.0
Faucets, Fixtures and Pipes Repair or Replace
Yes, I recommend this pro
was able to get same day service. William did an excellent job troubleshooting my sump pump
Tonica C.
Sep 2020
3.0
Faucets, Fixtures and Pipes Repair or Replace
They set up an appointment. Did not discuss over the phone that I will pay $160 for the technician to come out and give me an estimate. After not using their services, my husband was told he had to pay the fee of $160.00. I wished I had given advanced notice. I would have said no. Not happy paying that fee.
Ann Marie G.
Feb 2020
5.0
Gas Furnace / Forced Air Heating System - Repair
Yes, I recommend this pro
Very clean and professional . Luis and Scott were the best
Response from

"Ann Marie, Thank you so much for your excellent 5-star review. Your business, confidence, and trust mean so much to us. Respectfully, Matt T., Owner, Gold Star Service"

Shirell R.
Sep 2019
0.5
Faucets, Fixtures and Pipes Repair or Replace
Two different costs by two servicemen from the same company. One was high and the other cost was even higher for the same job. Horrible customer service when I brought it to their attention
Response from

"Shirell, Thank you for your honesty. We take every review as a way to learn and improve, or to reaffirm our stringent processes and customer focus. We value your input. Respectfully, Matt T., Owner, Gold Star Service"

Xiao N.
May 2019
5.0
Faucets, Fixtures and Pipes Repair or Replace
Yes, I recommend this pro
Good company.
Response from

"Xiao, Thank you for your excellent 5 star review. We value your business, confidence and support! Respectfully, Matt T., Owner, Gold Star Service"

Ron S.
Apr 2019
4.0
Faucets, Fixtures and Pipes Repair or Replace
Yes, I recommend this pro
Came quickly Did a good job
Response from

"Ron, Thank you sir. We appreciate your positive feedback. We are here to serve all your plumbing, heating, cooling and drain cleaning needs! Respectfully, Matt T., Owner, Gold Star Service"

Irvin P.
Mar 2019
5.0
Drain Clog or Blockage Clearing
Yes, I recommend this pro
He did a really good job, and was so clean that he left no trace.
Response from

"Irvin, Thank you! We love hearing "so clean that he left no trace!" Our focus is always on you. Your positive feedback means a lot to our family business! Respectfully, Matt T., Owner, Gold Star Service"

Ed C.
Jan 2019
5.0
Faucets, Fixtures and Pipes Repair or Replace
Yes, I recommend this pro
100% satisfied with entire transaction from setting appointment, service tech to completed project.
Response from

"Ed, You the man! Thank you so much for your excellent feedback and positive recommendations. We really appreciate you! Respectfully, Matt T., Owner, Gold Star Service"

Vinay J.
Jan 2019
1.0
They have excellent technicians. However, the company needs a lesson in customer service, keeping appointments, and valuing customer time. Lastly their prices are ridiculous! For reference: I had asked for a quote to replace a hot water pipe due to pin holes, that ran in the length of 7ft. They quoted me almost $900. I had another plumber replace the same pipe with pex and also fix a clog in the shower pipe due to sediments for $400.
Response from

"Vinay, Thank you letting us know about your experience. We take every review as an opportunity to learn and improve, including yours. Respectfully, Matt T., Owner, Gold Star Service"

Karen B.
Oct 2018
5.0
Water Heater Installation and Replacement
Yes, I recommend this pro
They were a little pricey but quality of work was excellent, the workmen were very kind, no surprise costs at the end. Promptly responsive when I ran into another issue shortly thereafter. I’ve hired them again for other work.
Response from

"Karen, Thank you so much! We really appreciate your business and support. We are here for you! Respectfully, Matt T., Owner, Gold Star Service"

James S.
Sep 2018
5.0
Yes, I recommend this pro
Response from

"James, Excellent! Your confidence, support, trust and 5 star review means so much to us! Respectfully, Matt T., Owner, Gold Star Service"

Kevin J.
Sep 2018
4.0
Central A/C - Service or Repair
They did not clarify all the pricing needs for this projects entirety. and double charged basically for the same service.
Response from

"Kevin, Thanks for letting us know about your experience. We are constantly evaluating our systems, processes and best practices in looking for ways to improve...so your feedback is helpful. Respectfully, Matt T., Owner, Gold Star Service"

BettyLou L.
Sep 2018
5.0
Central A/C - Service or Repair
Yes, I recommend this pro
They were professional and performed perfectly .very polite .the cost was exactly as quoted. I would definitely recommend them
Response from

"Bettylou, You rock! Thank you so much for your outstanding 5 star review and excellent feedback. We welcome the opportunity to continue to serve you. Respectfully, Matt T., Owner, Gold Star Service"

Karen T.
Sep 2018
5.0
Faucets, Fixtures and Pipes Repair or Replace
Yes, I recommend this pro
The nicest gentleman showed up on time at 8:00 a.m. He went out of his way to make sure I could save as much money as possible that day and then showed me how he corrected a problem without making me feel like an idiot. Took his time explaining to me what could be done in the future.
Response from

"Karen, Thank you for your excellent review! We are here to serve all your plumbing, heating, cooling and drain cleaning needs... Respectfully, Matt T., Owner, Gold Star Service"

Robert B.
Aug 2018
5.0
Faucets, Fixtures and Pipes Repair or Replace
Yes, I recommend this pro
They were great
Response from

"Robert, YOU are great! Thanks for the amazing 5 star review! Respectfully, Matt T., Owner, Gold Star Service"

Jai S.
Aug 2018
5.0
Central A/C - Service or Repair
Yes, I recommend this pro
GREAT SERVICE THEY HAD TO CALL A SPECIALIST FOR MY HVAC AND THEY DID IT WITHOUT ANY EXTRA COST
Response from

"Jai, Thank you! We really appreciate your business, trust and support...and your 5 star feedback! Respectfully, Matt T., Owner, Gold Star Service"

Vinay J.
Jul 2018
2.0
Central A/C - Service or Repair
Only good thing I can say about them is their techs. The technicians I got were great! Very nice and professional. The people in charge of scheduling appointments are the worst. Gave me a window between 9am-12pm on a Saturday and told me that a tech would call 30 mins before arriving. Sooo at about 12pm when I did not receive any phone call, I called the company and was told they are running late and will be there. No ETA or anything. I asked them why no one called to let me know they were running late. I could have completed some errands, instead of waiting around. How can you not value other people's time? The lady started apologizing profusely, and offered to send a tech ASAP. After 2 hrs a tech showed up at my door. Like I said above...the techs were great! and very professional. So I will give them credit for that.
Response from

"Vinay, Thanks for your honest feedback. We've learned a lot since the issue you outlined back in the summer of 2018...and we're vastly improved. We must say thanks for your input, as it helped us address issues we needed to address. Know that we are better, more efficient and better able to serve now. Respectfully, Matt T. Owner, Gold Star Service"

Nanette B.
Jul 2018
5.0
Faucets, Fixtures and Pipes Repair or Replace
Yes, I recommend this pro
Excellent job!
Response from

"Nanette, Thank you so much for your amazing 5 star review! Your business, support and trust mean the world to us. Keep us in mind for all things plumbing, heating, cooling and drain cleaning! Respectfully, Matt T. Owner, Gold Star Service"

Joe L.
Jul 2018
5.0
Central A/C - Service or Repair
They did a great job, overall I would give them 5 stars.
Larry P.
Jul 2018
4.5
Central A/C - Service or Repair
Yes, I recommend this pro
Response from

"Larry, Thank you sir! We value your business, support and confidence. Respectfully, Matt T., Owner, Gold Star Service"

Showing 1-25 of 61

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Gold Star Plumbing, Heating, & Cooling is currently rated 4.4 overall out of 5.
Monday: Open All Day Tuesday: Open All Day Wednesday: Open All Day Thursday: Open All Day Friday: Open All Day Saturday: Open All Day Sunday: Open All Day
Gold Star Plumbing, Heating, & Cooling accepts the following forms of payment: CreditCard
Yes, Gold Star Plumbing, Heating, & Cooling offers free project estimates.
No, Gold Star Plumbing, Heating, & Cooling does not offer eco-friendly accreditations.
No, Gold Star Plumbing, Heating, & Cooling does not offer a senior discount.
No, Gold Star Plumbing, Heating, & Cooling does not offer emergency services.
No, Gold Star Plumbing, Heating, & Cooling does not offer warranties.

Contact Information

200 Engineers Drive, Engineers Drive, Hicksville, NY 11801

Service Hours

Sunday:Open All Day
Monday:Open All Day
Tuesday:Open All Day
Wednesday:Open All Day
Thursday:Open All Day
Friday:Open All Day
Saturday:Open All Day
Share project details to get started.