American Service
About us
Local Family Run Appliance Repair Service since 1946. We repair all makes of major appliances and specialize in High- End appliances. Factory trained technicians, Authorized for Viking, U-line, Marvel, Broan, La Cornue and others. Rated top Appliance Servicer in The Hamptons and Nassau County. Open Monday Through Saturday 8:00 am to 5:00 pm. We offer same day service and our trucks are GPS dispatched. Call 631-287-7887 or 516-333-6333 and speak to our friendly office staff to set up a convenient appointment. We guarantee our repairs. Visa, Mastercard accepted. Over 70years in Business.
Business highlights
Emergency services offered
79 years of experience
Services we offer
All Major Appliances Repaired -refrigerators, Bertazzonni, Best*, Bosch, Broan*, Compactors, DCS, Dacor, Dishwashers, Disposals, Dryers, Fisher Paykel, Freezers, FrigidAire, GE, Gaggenau, Kenmore, KitchenaAid, LG, La Cornue, Lynx*, Marvel*, Maytag, Microwaves, Miele, Most Brands: Asko, Ovens, Sears, Stoves, SubZero, Thermador, ULine*, Viking*, Washers, Whirlpool, Wolf (*=Factory trained on brands marked*).
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.331 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 68% | ||
| 16% | ||
| 0% | ||
| 6% | ||
| 10% |
Showing 1-25 of 31 reviews
Mary C.
May 2023
My refrigerator wasn't holding the right temperature. I had Alex from American Service, and he did a great job identifying and correcting the issue. He has been my service technician for a couple of years now and he has always done a great job correcting any problems I had with my appliances. Once again, I was extremely happy with the service I received!!
Response from American Service
"Thank you for the great feedback. AS"
Ken H.
Feb 2021
Be careful with American Service out on Long Island folks. A $630 estimate for a fridge repair has turned into a $750 charge for a $100-$200 part. They will refuse to provide you with an itemized bill and customer service was, in my experience impressively rude. Technicians were nice enough but $500 plus service call, we totally got ripped off.
Response from American Service
"Thank you for the feedback, American Service specializes in high end brands and only use factory parts to ensure your equipment runs as new."
Jack I.
Aug 2020
Jamie, the repair guy, was courteous and professional. He found the problem and did the repair work in a timely fashion. Great job!!
JULIET E.
Dec 2019
Terrible. Repairing a Broan range hood Lights were not working blower worked fine. they said it was a switch without checking anything. I was told the repair would be $600. I called Broan and the switch assembly was only $130 but decided to go ahead anyway since I had been charged the service call amount. They came to repair and it was not the switch and in the process fried the relay board so that now neither the lights nor the blower fan worked. I was told the relay board was no longer made. So I am left with nothing. No offer to credit me for their service call. I am left worse off than before they came.i was told that I now had to replace the entire range hood. The replacement with the same CFM rating is over $2600 + installation. I will never use them for anything!
Phil M.
Aug 2017
Charlie at American Service was recommended so I made an appointment and he came the next day. Replaced two thermostats which wasn't cheap but since Sub-Zero doesn't appear to sell parts to customers, I didn't have much choice. While the replacement helped the situation it didn't solve it, so Charlie paid us a second service visit and found the other part of the problem, fixed it and didn't charge a cent for the service or the part ( a door switch). In all instances I found my interactions with Charlie and the phone reps at American Service to be polite and professional and we will call them again when we need another appliance repair (may it be many years from now!).
Sara S.
Oct 2015
Excellent Service!! I have saved their number to my cell contact list!
My French Door Viking refrigerator needed a replacement part for the piece that seals the space between the two doors and that part was no longer under warranty. My very strong sons have pulled the left side first too many times, and damaged the piece. I called Viking to ask for the names of the factory trained dealers in my area. I called all three before I scheduled a repair visit. All three were quickly responsive to my calls, and all three charged the same price for a service call.
I selected American Service Company because they were closest to my home. I also needed to have the handle of my GE monogram wall oven tightened.
Their telephone representatives were well trained, responsive to my questions, and quite professional. I spoke with Joan, Amy and their call service in the evening prior to my visit to confirm I would be available. Charlie arrived diagnosed the issue, said the part needed to be ordered. He would return to install as soon as it arrived. He also tightened the handle on the wall oven for no charge, as a courtesy for a new customer. Two days later the piece had arrived, and Charlie returned to quickly install it. For each service call, the service agents provided a window when the service would occur. Charlie called 15 minutes before he arrived. He was a very personable, well trained service professional. The telephone agents mentioned to visit their website at www.americanservice1.com to get a $20 coupon- every little bit helps! |I highly recommend this service company. |
My French Door Viking refrigerator needed a replacement part for the piece that seals the space between the two doors and that part was no longer under warranty. My very strong sons have pulled the left side first too many times, and damaged the piece. I called Viking to ask for the names of the factory trained dealers in my area. I called all three before I scheduled a repair visit. All three were quickly responsive to my calls, and all three charged the same price for a service call.
I selected American Service Company because they were closest to my home. I also needed to have the handle of my GE monogram wall oven tightened.
Their telephone representatives were well trained, responsive to my questions, and quite professional. I spoke with Joan, Amy and their call service in the evening prior to my visit to confirm I would be available. Charlie arrived diagnosed the issue, said the part needed to be ordered. He would return to install as soon as it arrived. He also tightened the handle on the wall oven for no charge, as a courtesy for a new customer. Two days later the piece had arrived, and Charlie returned to quickly install it. For each service call, the service agents provided a window when the service would occur. Charlie called 15 minutes before he arrived. He was a very personable, well trained service professional. The telephone agents mentioned to visit their website at www.americanservice1.com to get a $20 coupon- every little bit helps! |I highly recommend this service company. |
Sara S.
Sep 2015
unknown
Ali M.
Mar 2015
unknown
Response from American Service
"[Member name removed] called on a Saturday and we were able to get to his home the same day. With our tech's many years of GE experience he diagnosed a defrost system problem quickly. [Name removed] was told up front there was an $85 trip charge which is waived if he has a repair done. Certainly, it's disappointing to find out the unit needed an expensive repair. We've been in business since 1946 and have always been upfront, fair and competitive."
Dale G.
Jan 2015
I called American Service and explained that my oven was indicating that it was preheated to the correct temperature when it was not. They sent out the requested repairman who told me it would cost approximately $1000 to replace two parts but when fixed my Viking oven would work fine for years to come. I agreed to this outrageous price believing I had no choice. This was a few months ago now. After the repairman left I contacted Viking and another repair company both of whom said the repair should have cost about half as much. When I next used the oven the original problem persisted. Viking told me that when the preset light went off the temp should be correct. This was not the case. I called American Service and complained about the cost and the service and requested a price reduction. About a week later I received a letter stating they would not alter their price and listing their expenses. A second appointment did not resolve my complaint and was told that the oven worked as it should. Viking said it did not. So yes, they come quickly and are punctual and pleasant, but what exactly did my $992+ pay for?
Response from American Service
"Ms. [Member’s name removed] main complaint is that the repair seemed rather expensive and the unit wasn’t fixed. That is misleading. The oven was repaired properly on 12/30/14. After the initial diagnosis and evaluation, an estimate was given and signed by the customer. After the repair by a senior factory authorized Viking technician, the oven is now heating and the problem was resolved with the customer present. We are factory authorized on Viking appliances, which means there is constant updating of techniques. We are up to date on the latest service bulletins and technical bulletins and have priority access to Viking technical department. The customer contacted us the week following the repair, not to complain about the oven but about the pricing. We explained the technician actually diagnosed 2 different repairs. The first repair on 12/30/14 was for a failed control module and the second repair was for a failed bake igniter. If I break it down, the control module repair was $539 and the main bake igniter was $290. There is also a trip charge of $85. When you include tax on everything, the pricing does come to over $900. We had already applied a $50 promotion. Our pricing always includes parts and labor so our customer know exactly how much the repair will be before making a decision. The customer always has the option of just paying for the trip charge and delaying making a decision. It wasn’t until days after the repair was completed that she actually called the credit card company and challenged the charges. That issue was resolved in our favor since we had a signed invoice where she accepted the cost of the repairs. The next call from the customer was that the oven was heating but shutting down. We have a guarantee on our work and a senior Viking tech returned, ran several operating tests with a digital electronic temp sensor with client present. He found the temperatures read correctly throughout. Even Ms. [ Member name removed] commented to our tech the ‘You’re right. I can’t argue temperature is correct’. He explained that the update spark module that was repaired will cycle more often due to an updated DSI module that was installed. These updated module are designed to work more efficiently by cycling the oven more often. We assume the oven is still working correctly because the client has not called us again. American Service has been factory authorized Viking Servicer on Long Island for 28 years. Our factory trained technician know the Viking products extensively as well as many other major brand. Since 1946 American Service stand by all the work that is performed."
Carol B.
Sep 2014
unknown
Jeff R.
Jun 2014
After being shocked by the price I called LG customer service and was given the names of 2 authorized repair centers. I found out that Pennies what not an authorized center even though they list LG on their web site. The Water valve cost $25 and the repair took less than half an hour to complete. My total cost from the honest repair service was $110! LESS THAN 1/3 THE PRICE PENNIES AMERICAN SERVICE WANTED TO CHARGE ME! The job was done perfectly. Lesson Learned! If your gut tells you you are getting ripped off you probably are. There are people who will take advantage if you do not pay attention. I know I will never get my $93 back but it was a valuable lesson
. I also should have read the Angies List review prior to calling. There were some warnings. I just did not realize I would not be dealing with the former B and B Appliance repair.BARBARA S.
Jun 2014
My air-conditioner was acting up and I called American Repair. They were at my house within an hour. Although I did not need a repair, the technician (Rob) was professional, friendly, and courteous. He answered all my questions and explained a few things that I needed to know about my air-conditioner. I am definitely going to use them for all my appliance repairs.
NINA G.
May 2013
My dryer was in need of repair due to not heating up. The repairman, Charlie, called fifteen minutes before he came. He was prompt, friendly, and explained the situation in clear details. The dryer was in need of thermostats which he was able to replace in less than 15 minutes. He also cleaned out the repair area of all the lint that had built up over the years and checked the belt and other parts. , He also answered a question about another appliance in need of repair and did not make me feel like it was out of line to ask. Overall, a satisfying and professional experience.
Note: I gave the "price" category a "B" because I have nothing to compare it to. American Service-Pennies was my only call due to their reputation and past experience. I did not hesitate to have the repair done if this is what it would take to get the dryer back to a much newer condition.
Note: I gave the "price" category a "B" because I have nothing to compare it to. American Service-Pennies was my only call due to their reputation and past experience. I did not hesitate to have the repair done if this is what it would take to get the dryer back to a much newer condition.
Ernest R.
Mar 2013
Needed one guy, but had to pay for 2 guys
Dawn S.
Aug 2012
I called American Service Company on August 8th because my dryer was not heating. I could not believe how quickly I received an appointment. I was promptly scheduled for August 9th between the hours of 12:00noon and 3:00pm. On the day of service, I received a courtesy call Frank T was on the way. Frank arrived at 1:00pm and diagnosed the problem a bad igniter. He was very professional, and was in and out of my home in about an one hour. I paid $250.48 which included the $85.00 diagnostic fee. This fee is cheaper than the manufacture $99.95. I also used a twenty-dollar coupon from website. Frank also left additional coupons for me on the dryer. I will be using this company again, and was very pleased with their service.
Response from American Service
"Thank you customer we appreciate your business."
Amy F.
Mar 2012
They were wonderful. They saved us a ton of money. I would use this service again.
Response from American Service
"Thank you for the kind review we appreciate your business, here to help you any time."
Alan K.
Dec 2011
After the first visit, we still noticed the dishwasher was not draining properly, and it was turning off in mid-cycle. The technician was courteous to a fault, and did not charge for the second visit.
Ilene R.
Nov 2011
Everything went well. I have been using All American for over 20 years, and it has been wonderful experience. Their prices are reasonable, they provide an honest assessment of situations, and an appliance is fixed for good whenever they make repairs. I appreciate that they stand by their repairs as well.
Response from American Service
"We appreciate the confidence our customers have in us. No bigger compliment than a referral from one neighbor to another!"
Devender B.
Feb 2011
The technician came to look at my washing machine that was not draining water properly. He diagnosed the problem as bad drain pump and charged me $81.00 for the diagnosis. He then said to get a new drain pump will cost me $ 289.00. At that point I said I will get back to him. I got my co-worker who is also part time technician to look at my washer. My coworker said that there is nothing wrong with the pump and that the drain pipe attached to pump is clogged. He cleaned it and my washer worked as designed. Obviously upset with american express; I called them up and informed that their technician has totally misdiagnosed the trouble and asked for refund of diagnose fee. They flatly refused and said what he diagnosed was closed related to the actual trouble. This shows that they are not only unethical and unprofessional but also unqualified. This kind of attitude and nonchalance is simply unacceptable.
David R.
Feb 2011
Professional response to phone call and setting appointment for gas dryer repair. Technician unable to make appointment scheduled on same day, but called early in the day to reschedule and showed up as scheduled the next day. Technician evaluated and tried to fix problem, but found it would cost almost as much to fix as to replace. Recommended replacement and strongly recommended a different brand.
Anne-Marie E.
Jan 2011
Went very well - from scheduling the appointment to successful repair.
Response from American Service
"Thank you, we appreciate your business."
Ellen C.
Jan 2011
Love that you could reach them so easily on a Sunday! And they were very professional on the phone and in person. They were always updating me as to when the tech. would be able to make it to the house as well as when the part came in to set up the next appt. When Frank told me late Wednesday that I would receive a check in the mail for the difference I received it by Saturday. They were trustworthy, reliable and professional.
Response from American Service
"Thank you, I'm glad we were able to re evaluate and make sure you didn't invest money into your older appliance. Any questions always feel free to call us."
THADDEUS R.
Nov 2010
Very professional experience. I called early in the morning about the problem and had a technician by mid-afternoon. Charlie was both polite and professional. He determined the problem and made the repair within an hour. He even volunteered to vacuum the acumulated dust/debris under the fridge before rolling it back into place.
Response from American Service
"Thank you. Customer is one of our best technicians. We thank you for the kind words and love any referals."
Pearl H.
Jan 2010
They had good people and bed people. The bad people diagnosed it, said it was fixed, but it didn't fix it. I called back and they sent out somebody else. They did not charge me a service call the second time. Ask for Frank.
Stanley F.
Apr 2009
Used the American Appliance Service division of this company. The repair was done properly, but the repairman was rude to my housekeeper and my wife called the company to complain.
Licensing
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FAQ
American Service is currently rated 4.3 overall out of 5.
American Service accepts the following forms of payment: CreditCard
No, American Service does not offer free project estimates.
No, American Service does not offer eco-friendly accreditations.
No, American Service does not offer a senior discount.
Yes, American Service offers emergency services.
No, American Service does not offer warranties.