A&D Pool Service Inc

My interactions with Anthony have always been positive.  After he is done servicing the pool, it looks fabulous.  I've found him to be both available and responsive.  When I have had problems with the pool, he clearly explained the problem and provided effective solutions.

 It was a bad experience!

Elderly families do get bullied. "Anthony" was impatient and angry and clearly very much on a tight schedule from the moment he arrived. Yes, he removed our pool cover for summarization, and yes he attached our four pool pumps, but decided that he only needed to check two pumps for function (and decided only one needed to be turned on). Then, when he decided we needed another inch or two of water in our pool to "test skimmer function", he simply left. When called 3 hours later when the pool was "full to his standards" he claimed he didn't know who we were (because he was so busy), then claimed he would return in two days to finish the pool opening (testing the skimmers, testing the other two pumps including polaris and waterfall--all of which were on his written bill). He never returned, nor did he return phone calls. Beware of companies which have PO Box numbers as addresses. We once dealt with a company which changed phone numbers every year. I will make formal complaints to the BBB and to the company which referred this man to us. A lot of his anger and impatience was from explaining what he was doing to a 70-year-old (physician), I think, because of the number of times he rolled his eyes and the way he left without announcing his departure to the homeowners but only announcing he was finished and collecting payment from their younger daughter.